Hp photosmart 6510 scanner issues

Hi
We have an HP Photosmart 6510 which used to scan fine but now all that it is producing is a document with lines across it (vertical like a huge bar code). Any ideas how to get it to scan the actual document? Thanks very much

Hello,
Please perform all the steps that are applicable.
Click HERE to access the steps. The document refers to Officejet pro 8600, but you may try all the steps that are applicable to Photosmart 6510.
If issue still persists, contact HP Tech Support as the printer would require a service.
If you are from USA and the printer is Out Of Warranty, you might be provided with a Trade in Option.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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How do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

how do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

Hello Kwastfamily,
It sounds like you are unable to print from your computer to your printer. I would run through the troubleshooting steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Hp Photosmart 6510 scanner wont let me scan to computer

My Hp Photosmart 6510 scanner wont let me scan to my computer, when I try to scan the printer screen pops up a message saying " make sure the printer software is installed on your computer. and that "scan to computer" is enabled via the printer software" my problem is that idk where to get the software at all and how to set it up can someone please help?

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336
click software & driver downloads and select your OS

Photosmart 6510 scanner broken?

My scanner is having the same issue. I would love to know the steps to reset it! Thank you.

Hey @BearLakeNate ,
Welcome to the HP Forums!
I see you're having problems with the scanner on your PhotoSmart 6510.
Can you tell me a little more about what is happening? Are you getting any kind of errors, is there physical damage to the glass or plastic, does the scan output look poor (streak, blurry, all black, blank, etc...)?
A good test to see if the issue is hardware related is by performing a copy. Place an item in the feeder or on the glass and press the Copy button on the screen. Black or Colour is fine, unless the issue only occurs on one or the other.
If you are dealing with a scan or copy quality issue please follow the steps in this guide: Vertical Bands, Lines, or Streaks in Copies or Scans.
If the copy comes out OK we can safely say the hardware is fine, and you're looking at a communication or software issue.
If a copy fails, reset the printer. Remove the power cord from the back of the product while it is still on. Wait at least 30 seconds and reconnect the power cord. It should turn itself back on. Test the copy function again after the reset.
If after a reset you still cannot copy ensure the printer is plugged directly into a wall outlet. Sometimes the printer does not get enough power when connected to a power bar, surge protector, or UPS, and will always work best when connected directly to a wall outlet.
If you have attempted all of these steps and are still unable to produce a copy update the printer firmware. You must have a USB connection to do this. You can download the firmware update utility for your printer here: HP Photosmart 6510 e-All-in-One Printer - B211a Drivers.
If you can perform a copy fine, let me know which operating system you are using and we will go from there. To see which version of Windows you are using click here: Which Windows operating system am I running?
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP Photosmart 6510 Scanner in Use but isn't

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Hello again Nick56,
I would suggest that you contact HP Total care anyway. You may be surprised at what offers they may have available for you.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart 6510 e-All in One Series I want it to print off my PC in just Black and not Colour?

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Hi @Anna11,
Welcome to the HP Forums!
I understand that you are trying to print in black only instead of color with your HP Photosmart 6510. I am happy to help with changing these settings!
For further assistance, I will need to know some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the full feature software and drivers has been installed.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Thank you for posting, and I hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I can't get my 6510 all in one to go back on-line. I have windows 7 on my hp laptop and use my android phone as my wireless connection - this has worked perfectly for the past two years. I ran a wireless network test and the printer indicates PASS on connected. I've shut my printer off and turned back on. I did scan some pictures last weekend so I'm wondering if that has changed something. Any help is greatly appreciated.

Hi Williamstw
I understand you are unable to get the Photosmart 6510 back on line.
I have provided a document for the printer being offline to take a look at.
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

PhotoSmart 6510 e All-IN-ONE Series HP Printer

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When you replaced the printer cartridges did it clear up the problem?
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Sounds like the software was not completely removed (or atleast Windows still is looking for something). Microsoft make a tool that should be able to help, it is called FixIt. Click the link below for more details:
http://support.microsoft.com/mats/Program_Install_and_Uninstall/
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP Photosmart D110 scanner doesn't work

Hello,
I recently noticed that my HP Photosmart D110 printer/scanner won't scan.
I've reinstalled the printer on my HP computer and replaced the driver software from the original installation disk.
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An error message keeps coming up about the "device" not being fully installed.
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Hey there and welcome to the community, @hpod1
I read about the issue you're having with scanning with your Photosmart D110 model and all of your computers.
Seeing that you cannot scan with any of your computers is concerning and would present the idea of a hardware problem within the printer.
I would suggest trying to make a copy or two and let me know what happens.
If copies do not work, try power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
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Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Best wishes, hope to hear from you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Photosmart 6510 not printing black after cartridge cchange

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Run Clean Printer head tool several times...first used printer menu and then a few times using HP tool on PC
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For the Photosmart 6510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Adobe Acrobat Pro X and HP Photosmart Plus Scanner

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Mac users (Lion) will discover that they cannot scan to Acrobat from their Photosmart Plus Scanner. This is because Adobe does yet have support drivers for Mac Lion. I'd like to know when Adobe will be providing an update to reslove this problem.

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Thank you

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I'm having issues with my Photosmart 6510 All-in-one. It won't print black ink. The ink level says it has ink in the cartridge. I've tried running the clean printhead and Align printer apps to no avail. I replaced the cartridge. Still nothing.
What gives?
Running on an HP P6310Y Pavillion PC with Windows 7 Home Premium

Hello VideoBandit,
Welcome to the HP Forums.
I have done some research and I suggest we try this document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you are still having issues or if you have any additional questions.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6510 not printing in black

My 6510 recently stopped printing in black. (It is out of warranty.) I have tried most of the ideas posted in this forum, including multiple cartridge cleanings, deep cleanings, and various reboots. As with another poster, when I try to realign, the printer consistently fails after the blue cartridge.
When I did my last couple of test prints, I notice that if I put the text in very large print (72 or bigger), black text will appear in faint grey. Other text on the same page is not visible.
Any more suggestions?

Hi 1979hydepark,
Thank you for visiting the HP Support Forums! I see you have recently changed the black cartridges on your HP Photosmart 6510 and are not able to print in black. You have cleaned the printhead and also tried the recommedations on the Forums with no success.
I would like you to complete ALL step listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, please follow the troubleshooting steps in order, even if you have already previously tried the recommendations.
Let me know the outcome, if you are still not able to print in black ink please reply back with your Country/Region as well as your Warranty Status- Click here to find out
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Photosmart 6510 won't print black ink

Tried to add a response to the existing link for this issue, but couldn't find a way to do that. Maybe I'm just blind. Nonetheless, here are my answers to the information that has been requested:
1. Which model HP printer you have. = 6510
2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them. No, they didn't work.
3. What country you reside in. = USA
4. Whether the printer is in or out of warranty. = Yes, it is.
Seems like this is a fairly significant issue in the market. I hope a countermeasure is being developed.
Thanks for your help.

Hello CoachTC,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp photosmart 6510 scanner issues

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