HP Photosmart 6510, Won't print Black...

I read through the myriad of posts about this same problem. I've tried all of your proposed solutions and my printer still will not print black.
All of the cartridges are new, properly installed, vent cleaned, tape removed, head cleaned...
What say you HP

Hi @91Duck and welcome to the HP Forums!
I understand that your Photosmart 6510 is not printing black, despite your best efforts. I'm sorry to hear that, but will certainly do my best to help out
Since you've already covered the steps in the document I normally suggest, could you please let me know what country you're in? Thanks so much!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My HP Photosmart 6510 won't print black ink

Tried to add a response to the existing link for this issue, but couldn't find a way to do that. Maybe I'm just blind. Nonetheless, here are my answers to the information that has been requested:
1. Which model HP printer you have. = 6510
2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them. No, they didn't work.
3. What country you reside in. = USA
4. Whether the printer is in or out of warranty. = Yes, it is.
Seems like this is a fairly significant issue in the market. I hope a countermeasure is being developed.
Thanks for your help.

Hello CoachTC,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: My Photosmart 6510 won't print black even with new black cartridge

The printer has been acting up over the past 3 months. Now it has stopped printing with a brand new black cartridge also new coloured ink cartridges.

@BigFraz
Have you tried the troubleshooting steps in the link below....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Is the printer in warranty?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart 6510 won't print properly

I have tried everything I can think of. I have replaced all the cartridges twice now! I have cleaned the printer head and tried aligning the catridges. It will not print black at all! I have no idea why.

Hi @ladybug41610,
Welcome to the HP Forums!
I see that your HP Photosmart 6510 will not print in black, and I am happy to help!
Please, see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in.... If the guide does not help, I would also recommend watching this video:
If these steps do not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP PHOTOSMART 6510 won't print.

I have an HP photosmart 6510 and now that so many files come up PDF my printer won't print them. Says document could not be printed and another message says pages not selected. Pages are selected and I tried going to advance and print to image nothing works. I even uninstalled and reinstalled printer as an IT guy at work told me to do. Please help me.

Hi @doowop,
Welcome to the HP Forums!
I noticed that your HP Photosmart 6510 will not print, and I am happy to help you!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself. Copy Text or Mixed Documents
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
In the meantime, please see this printing guide. Print Jobs are Stuck in the Print Queue, and let me know what happens!
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Photosmart 6510 isn't printing black ink either.. what is the way to fix this?

I have a HP Photosmart 6510 and have now purchased three new HP approved 564xl Black Ink cartridges, and they won't print,, the colors print fine... I don't recall when I bought this specifically, but it has to be within the last 2-3 years... I am very hopeful someone has solved this, as I see way too many people with the same issue
Please Help!

@2jjunior
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello.
I work for HP

My HP Photosmart 6510 will not print black

I am having the same problem. I changed the black cartridge and cleaned the heads twice but nothing. Can you help?

Hi @SINGERSTU,
Welcome to the HP Forums!
I will absolutely do my best to assist with your Photosmart 6510
Have you already tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? If not, please do and let me know how things go for you.
If those steps don't resolve the issue, please let me know what country you're in, thanks!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Photosmart 6510 unable to print black ink/copy

I have read all 22 pages of comments and I am having the same issue of my printer not printing black print. It prints grey. I have tried reset, cleaning heads, replacing ink. I have opened two new black ink packages and nothing is working. Please advise.

Hello MtAutoTech,
I understand you are not able to print in black ink on your HP Photosmart 6510. I understand you had an Officejet 6500 that you expereinced the black ink out issue and had to replace the printhead, these 2 printers both a a different ink system so no it is not the same issue although similar. I would like you to complete ALL steps listed here : Printer Does Not Print Black or Color Ink, Or Prints Blank Pages
If you have completed ALL troubleshooting steps and are still unable to print in black ink please reply back with your warranty status: Check your product warranty as well as your Country/Region.
I look forward to hearing from you.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP 6510 won't print black on page (dumps it on the right, image inside)

Hello everybody,
For the past couple of days my HP 6510 printer no longer prints black ink on the page.
I've already searched the forums to look for an answer and have tried pretty much everything, as well as going through the whole troubleshooting page here:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c02907259
The printer still does not work properly. The CMY inks still work fine, and there was never a problem with any of them.
I had noticed that the estimated ink levels were going down for the black ink so I knew that it was actually releasing the ink, just not on the paper. (although I do get the two light grey bars when doing the clean printhead test, but no black.)
I noticed that there was a lot of ink on the inside of the right side of the printer, just under where the print cartridges are located when they are not in use, just a big blob of black, although I later found out that it was actually all four inks - mostly black though.
I place a little piece of card in there and printed a short document to see how much of each ink was being released, and this is what I found.
(Open in new tab for full size)
I also bought a new black cartridge to see if the problem would go away and it doesn't. The fact that nothing seems to be 'broken' and that the other inks all work fine I am convinced this is a software issue and that the printer hardware is not damaged.
Printer Driver: 09.84.00.1173
OS: Windows 8.1 64bit
Connecting over Wifi
Does anybody have a fix for this?

There seems to be nothing unusual about the printer other than the missing black ink.
The vents are not clogged, I even got a new black ink to see if that would fix it, unfortunately it didn't.
As you can see in the picture I added to my original post, black ink is being released, just not on the page itself.
I've tried cleaning the print head several times from the tool menu, but this still hasn't fixed the problem with my black ink, and the alignment tool fails every time.
I've tried to manually clean the printhead and hard reset the printer but that didn't fix anything either.
Is there an older driver for the printer that maybe I could try and see if it works?

Re: HP Photosmart 6510 unable to print black ink/copy

I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.

moly50 wrote:
I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
@moly50
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart 5510 won't print black

Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
Here is what I've tried so far:
-everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
-actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
-printed many test pages (no black)
- used the "clean printhead" function on the printer a few times
The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
Thanks for any help you can offer!

Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text. While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,

HP B210 all-in-one Photosmart Plus won't print black when new black cartridge installed!!

Ugh!! This printer is driving us insane! EVERY time we install a new black ink cartridge (HP 564) the printer decides it doesn't want to print black any more! I've tried the whole cleaning this and that they say is needed. I've aligned, reset, etc. and nothing works. What makes me mad is the printer works fine until the day we swap out the black ink. I've had this issue before but it was random luck it came back to life and we have no idea how it happened. What can we do to fix this ANNOYI NG problem?? Thanks in advance.

SaraLV wrote:
By the way: after this whole conversation, suggesting the standard troubleshooting steps is RIDICULOUS.That might be true if one could assume that someone posting in the thread has already read (and tried) the posts in the thread. My experience is that there are many folks that find a thread, perhaps through a Google search, but they do not actually read the thread but rather put their information on the end of the thread as a reply. I see this even when there is a solution marked for the thread, the thread here is a good (or bad) example of this. For your case have you tried the standard troubleshooting steps? Did you check the vents? Did you try soaking the printhead as described here? Is there any sign of black printing at all in the test page?

HP Photosmart 6510, Won't print Black...

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