HP Photosmart 6520 IP address

HI All,
I've had my HP Photosmart 6520 printer for a while, and had problems with printing, so I uninstalled the printer on my computer. Now, when I try to connect to my wireless, it asks for my IP address. I thought I knew the IP address. This message in red came up: -The IP address entered is currently being us by this computer. Please confirm that your printer actually has this IP address or enter the correct address below and click Search. Am I supposed to put my IP address for my printer in? How do I find that out? I don't know that address. Thank You!

Hello Barbie_K,
Welcome to the HP Support Forums!
I understand you are trying to re-add your Photosmart 6520, but having some I.P address issues. The I.P address it would be asking for would be that of the printers.
You can easily gather the printers I.P address by touching the Wireless icon on the printer and it will be displayed on the screen that loads. If for some reason it does not have an I.P address, touch Setting from the Wireless screen> Wireless Setup Wizard and follow the steps to select your network name and password.
If you need more help, please reply back with as much information as possible.
JERENDS
I work on behalf of HP
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Similar Messages

HP Photosmart 6520 - want to delete email address in Scanner Memory- but have no P I N #

I have entered an address into the memory on my Photosmart 6520 and which is incorrect. I don't have a PIN # for it because it is not an address I can access, I would like to delete it even though. Any tricks up somebody'sleeve? in the process of creating this address, I gave it a .net instead of .com. It sent a PIN to the .net. NO way I can get it...
Thank you very much. PS I worked for HP as a temp a long time ago reprogramming ROM chips! Hi TECH in Palo Alto!
This question was solved.
View Solution.

Hi IAMITatHome,
Welcome to the HP Forums, I hope you enjoy your experience!
I see by your post that you need to reset the printer in order to change the email address.
I will be happy to help you.
I will send you a PM (Private Message), but before we begin, please review the HP Privacy Statement. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
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Gemini02
I work on behalf of HP

Lost my photosmart 6520 by manually changing server address

Hi
My printer is wirelessly connected and prints fine by AirPrint and when I send it jobs by email but after successfully scanning to email several times it suddenly wouldn't connect to the Internet, giving an error message. Tried turning it off and on several times. Looked up help on forum and followed advice to manually change DNS server to 8.8.8.8 and alternate server to 8.8.4.4. This resulted in my losing access to my printer via its IP address on my browser so I can't undo my actions and my printer still gives error message when I ask it to scan to email. All other functions work.
Please help. Thank you
This question was solved.
View Solution.

Hey @Kybosh,
Welcome to the HP Support Forum.
I understand you're having connectivity issues with your HP Photosmart 6520 e-All-in-One Printer. I would like to assist you with this.
I'm surprised that a manual DNS has interfered with your setup - I typically find it does the opposite and strengthens connectivity. At any rate, don't despair! I have some suggestions that may restore your printer's functionality.
I recommend a fresh start by restoring your printer's factory defaults to rule out any lingering setup issues. Here's how:
From your printer's front panel, touch the wrench icon
Touch Tools
Touch Restore Factory Defaults*
*Note that this will reset your wireless and webservices settings. If you have a custom ePrint address it will be erased permanently. Click here for more information on setting a custom ePrint address.
With your defaults restored, continue on as directed:
Touch the wireless icon ()
Run the wireless setup wizard and reconnect to your network (SSID)
Enter the wireless password if prompted
Once you've established wireless connectivity, re-enable your webservices/ePrint feature (essential for using scan to email)
Touch the webservices icon ()
Enable webservices and touch OK to allow your printer to update itself automatically
Once completed it will print an info page. If you're looking to complete an ePrint setup it will come in handy later - click here for more information.
Now, if all went well you may rebuild your scan to email setup:
Touch the Scan icon
Touch Scan to Email
Input your personal email address
Retrieve the PIN from your email inbox
Input the PIN in your printer as prompted to complete the setup
Did the above-noted steps restore the functionality you were missing?
Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum and have a great day!
E-roq
I work on behalf of HP.
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HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Unable to print from my iPad to HP Photosmart 6520

I recently purchased this Photosmart 6520 printer so that I can print from my iPad. I do not have a laptop that works in order to install the software that is included. The salesperson who sold this printer to me said that I didn't need a computer in order to have this printer work w/ my iPad.
I've connected the printer to my wireless network, I've received the printer's e-mail address and enabled e-print. On my printer it says that e-print is connected and On.
I've downloaded the eprint app on my IPad and connected it to my printer. It recognizes my printer but when it goes to print it says "oops! we could not complete the job. please try again. " "there was a problem during printing. please check your printer try again"
I'm getting all my jobs in the queue but none of them will print. and when I go to my email or try to print a document from my ipad w/o using the HP e-print app its telling me that there are no airprinters found.
Please help me. this is the 3rd printer i've bought trying to get it to print w/ my iPad and i'm not having any luck! what's wrong? I'm not getting any errors on my printer.
I also did a wireless network test on my printer and it says no problems found. I'm confused why isn't my iPad recognizing this airprinter?? and why can't I print. All the print jobs say failed.

Hi,
iOS Uses Bonjour services to communicate with the printer through the network, those relies on Multicasting.
Some routers shipped with Multicasting disabled by default and some does not support those protocols at all.
Please try printing using Wireless Direct and check for any difference, if the feature works without using the router that indicates the issue as router related and will allow us to better understand how to go further,
To set up a direct connection using Wireless Direct follow the steps below and try pritnign from your iPad:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en&product=5169041&tmp...
Please let me know if the feature works while bypassing your router or not, as well be sure to clarify your router brand and model.
Shlomi
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Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
- Desktop running Windows 7 Ultimate x64
- Acer laptop running Windows 7 Home
- Two different HP laptops running Windows Vista
Since it is affecting so many devices on different platforms I'm inclined to believe the fault lies with the router or the printer itself. Though since there's no other network issues and the printer itself shows it connects successfully to the network (I can also see it listed on the router client list.), I'm leaning more towards an issue with the printer.
Any help would be appreciated and thanks for your time.

Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Hp Photosmart 6520 printer assistant error

I have the Photosmart 6520 printer setup on the ip address and running windows 8.1
When I run the printer assistant for scanning on the Windows side everything works fine
BUT when I do to the desktop option and then try and run the scanning option (using the printer assistant) it want to re-setup every time. I went on-line and downloaded the entire printer setup for windows 8.1 and still get the same error.
It was working fine and all of a sudden it started to happen and I have not loaded anything new lately.
Does anyone know how to fix it?
Thanks
This question was solved.
View Solution.

Hello JonHayward.
I understand your concerns. It seems like your printer software has a conflict. Please follow these steps to try and resolve your issue:
Please uninstall your software from the Control Panel of your computer. I will provide an HP document here, to help perform these steps.
Next, clean your Temp Folder on your computer. I will provide a YouTube video on performing this step here.
Before installing the software onto your computer, please follow this HP document on Using Microsoft System Configuration. Only perform Figure 2, Figure 3 and figure 4, but exclude number 5 in this document. Do not perform any further steps.
Now, install the full feature software from the CD or from the HP website here. Please choose your correct operating system; either 32 bit or 64 bit.
Afterward, perform step 5 in the "Using Microsoft System Configuration" document. This will enable the normal start up.
Please inform me your troubleshooting steps.
Good luck.
I worked on behalf of HP.

Cannot use web services with my Photosmart 6520 e-all-in-one printer.

Everything works and is enabled except web services. Wireless is on and yet not connected to internet. Other devices such as my smart tv and pc are on same wireless router and do connect to internet. ow to connect my printer to the internet?
This question was solved.
View Solution.

Hello Hanovarian,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when you try to enable the web services on your Photosmart 6520 printer.
Please set a manual IP address and manual DNS servers. I’ve included another post that has the instructions and screen shots. It’s for the Photosmart 7510 printer but the steps are the same.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Netgear DG834G and HP Photosmart 6520

Hello,
I've just bought HP Printer Photosmart 6520 .
I can marvelously print through USB, but when I try to use Wifi, it doesn't work.
Wifi configuration seems to be good from the printer : an IP is set correctly on my local
network (Netgear DG834G router)
But from any PC , I cannot ping and obviously print on the Wifi IP address of the printer.
Is there any specific setup to do on the router , in order to use printer wirelessly ?

Hi there , Welcome to the HP Community I noticed your posts and wanted to reach out to you! After checking the drivers and downloads webpage to see the available drivers for your Photosmart 6520, there is currently no Windows 10 drives available for your printer. I will include the link below for you to check up on the drivers available.HP Photosmart 6520 e-All-in-One Printer As for your second post, I am unclear of what exactly you are trying to do with the printer setup. Please let me know more detail about what you are looking for. Enjoy your Monday! Say "thanks" for the reply by clicking the thumbs up below!

On windows8 how do I switch a photosmart 6520 printer between offline and online

on windows8 how do I switch a photosmart 6520 printer between offline and online

Hi 1jsl
I'd like to help you get the printer communicating with the computer. Please follow the instructions in the following document. This document addresses 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print as well as,
Printer won't print
Print jobs are stuck in the print queue (A log of print jobs waiting to print)
No response from the printer
Thanks for joining the HP Forums, I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart 6520--Unable to Find Printer error

I just purchased a HP Photosmart 6520 printer. I installed the software onto my computer; however, I am unable to complete the set up due to receiving the error message that the printer cannot be found. I entered the IP address as indicated on the printer and uninstalled/reinstalled the software, to no avail. If it cannot be fixed, I will have to return the printer.

I figured out the problem. It was my firewall on my computer!

Photosmart 6520 won't connect via Time Capsule

Just bought a Photosmart 6520 printer. I have tried to connect it to my wireless network via Time Capsule but the printer thinks MAC address filtering is turned on so is unable to connect. I have checked using Airport utility to make sure MAC address filtering is turned off, which it is, and all other wireless devices connect without any problem. If I move the printer around the house I can connect via an Airport Express but I don't want the printer upstairs. Seems to be a communication problem between the printer and Time Capsule. I have updated the Firmware on the Time Capsule
Any one any ideas please?

Hello Frustrated61,
Welcome to the HP Forums.
I suggest that we restore the Network defaults from the printer menu.
I have also located a document on when the Printer Does Not Maintain Wireless Connection. This will give you instructions on how to set a static IP address.
I have also located an Apple document that gives instructions on how to Set up a printer connected to a Time Capsule or AirPort base station.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6520 won't print black (AKA Here we go again!)

This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it as to be blunt the people on the HP Support line were less than worthless and quite condescending even in the light of me informing them that I have worked in IT for 20 years. I cannot find my receipt as I would return this one too and get a completely different printer as this seems to be a constant problem with these printers. It is under warranty however that involves dealing with the incompetent HP Phone people and getting my intelligence insulted again. If someone on here from HP can help online without me having to resort to the dreaded phone that would be great.

I can't believe this! I create a case and you close it and tell me to go to the same exact place to open a case! This is intolerable!
Case details
Operating system/version: Windows 7
Product: HP Photosmart 6520 e-All-in-One Printer
Problem description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Troubleshooting steps taken: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
Case history
*** PHONE LOG December 24,2014 01:47:03 [December 23,2014 18:47:03 AZST] wes_mcm Action Type: Incoming call
This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Equipment Address: ,,N/A,
Product Number: CX017A, Serial Number:
Problem Description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Trouble Shooting: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
OS Revision: Windows 7
Product Version:
SAR: Printer
*** NOTES December 24,2014 01:47:04 [December 23,2014 18:47:04 AZST] wes_mcm Action Type: DEFAULT
Source: HPSC,HW-SCM
User:
Response Type: electronic
System Type: Printers and Multifunction
Problem Area: HP Photosmart All-in-One Products
BusinessContext:
Model:
OS Revision: Windows 7
Pri First Name:
Pri Last Name:
Pri_Phone:
Pri_E-mail:
Entitlement ID: ,SN
Product Description: HP Photosmart All-in-One Products
SAR: Printer
Nick Name: Printer
SCM PIN Code:
MV: False
Contract Level: WA
*** NOTES 12/24/2014 (M/D/Y) 7:04 AM AZST [UTC -7:00] WES_SWF Action Type: Snic
CASE [Personal Information Removed] - STATUS CHANGE 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR
*** NOTES 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: Default
*** EMAIL OUT 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: External Email
Hello
Thank you for contacting HP eDelivery.
This e-mail is in reference to the case no: .
I would like to inform you that we support only commercial printers. Since, This HP Photosmart 6520 e-All-in-One Printer is a consumer model, you may obtain support from the below web-link and phone support:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5304883&lc=en&cc=us&dlc=en&lang=en&cc=us
To Contact HP - Phone Assist for all the number, please follow the following URL:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
You may log a new case for commercial printers using the support case manager Web-link:
For HPSC use: www.hp.com/go/hpsc
For Business support Centre use: http://www.hp.com/bizsupport
This case would be closed and I have provided the required information.
Thank you for choosing HP e-Solutions.
Regards,
Alok,
HP e-Solutions
"Our aim is to deliver best in class customer service"
*** NOTES 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] WES_SWF Action Type: Default
*** CASE CLOSE December 24,2014 21:28:57 [December 24,2014 14:28:57 AZST] WES_SWF
Transferred

HP Photosmart 6520 IP address

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