HP Photosmart 6520 - new ink prints too blue and displays half full

I purchased the 4 pack of 364 HP ink - Cyan, Magenta, Yellow and black and installed them today. After putting the cartriges in, the yellow and magenta show as 1/3 full instead of being completely full. Printing photos results in them being too blue also. This is not acceptable....What is going on?

Hi there,
Please try as many steps as you can from this document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03318187
If it doesn't help, then I believe there's a hardware issue with your printer.  You can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html 
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 6520 - Black ink not printing after being replaced

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart 6520 won't print black (AKA Here we go again!)

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    I can't believe this! I create a case and you close it and tell me to go to the same exact place to open a case! This is intolerable!
    Case details
    Operating system/version: Windows 7
    Product: HP Photosmart 6520 e-All-in-One Printer
    Problem description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
    Troubleshooting steps taken: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
    Case history
    *** PHONE LOG December 24,2014 01:47:03 [December 23,2014 18:47:03 AZST] wes_mcm Action Type: Incoming call
    This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
    Please do not call me, please email me only!
    Equipment Address: ,,N/A,
    Product Number: CX017A, Serial Number: 
    Problem Description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
    Please do not call me, please email me only!
    Trouble Shooting: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
    OS Revision: Windows 7
    Product Version:
    SAR: Printer
    *** NOTES December 24,2014 01:47:04 [December 23,2014 18:47:04 AZST] wes_mcm Action Type: DEFAULT
    Source: HPSC,HW-SCM
    User: 
    Response Type: electronic
    System Type: Printers and Multifunction
    Problem Area: HP Photosmart All-in-One Products
    BusinessContext:
    Model:
    OS Revision: Windows 7
    Pri First Name: 
    Pri Last Name: 
    Pri_Phone: 
    Pri_E-mail: 
    Entitlement ID: ,SN
    Product Description: HP Photosmart All-in-One Products
    SAR: Printer
    Nick Name: Printer
    SCM PIN Code:
    MV: False
    Contract Level: WA
    *** NOTES 12/24/2014 (M/D/Y) 7:04 AM AZST [UTC -7:00] WES_SWF Action Type: Snic
    CASE [Personal Information Removed] - STATUS CHANGE 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR
    *** NOTES 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: Default
    *** EMAIL OUT 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: External Email
    Hello 
    Thank you for contacting HP eDelivery.
    This e-mail is in reference to the case no: .
    I would like to inform you that we support only commercial printers. Since, This HP Photosmart 6520 e-All-in-One Printer is a consumer model, you may obtain support from the below web-link and phone support:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5304883&lc=en&cc=us&dlc=en&lang=en&cc=us
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    HP e-Solutions
    "Our aim is to deliver best in class customer service"
    *** NOTES 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] WES_SWF Action Type: Default
    *** CASE CLOSE December 24,2014 21:28:57 [December 24,2014 14:28:57 AZST] WES_SWF
    Transferred

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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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    Click the Kudos Thumbs-Up to say Thank You!
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    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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    If your problem is solved please click the "Accept as Solution" button ------------V
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    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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