HP Photosmart 7510 doesn't power on

Hello,
I have a hp photo smart 7510 that I bought from your store on Dec 11 2011.
It has been working alright until suddenly it doesn't power on. I have checked the cable and I can see power coming through it.
Couple of questions:
Here's my order number: [Personal Information Removed]
1. Is the product still on warranty ?
2. How do I get this fixed ?
I have seen others posting similar issues but the solution isn't known.

Hello,
Please click HERE to access the steps that should resolve the issue .
If issue still exists, contact HP Tech Support for further assistance.
Regards,
Jabzi
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Similar Messages

HP Photosmart 7510 touch screen, power light and wifi lights won't turn on

I bought my HP Photosmart 7510 over a year ago, just past warranty. I've printed less than 50 pages total at home and only 3 photos. Just as of two days ago, the touch screen decided not to work anymore, and the lights that usually come on next to the power button and wifi icon won't come on either. However, when I turn it on, the same tones sound out and the scanner and ink jets move around in their usual set-up. I've troubleshooted with trying several different ways of restarting it, but to no avail.
HP tech support phone line was a joke, I got told by the first representative (before telling him which product I had or even offering to troubleshoot) that he was going to send a repairman to my house for $149. Over the price of my printer. So I tried calling back and spoke with a young woman who, when I asked if she would help me troubleshoot my printer, said "you can't troubleshoot that, only software". Then insisted that I pay $130 for a new printer. When I asked to be transferred to her supervisor, I was yelled at, told to again buy a new HP printer, and pushed off the phone.
I have had several HP products, I always seek them out for the brand name and have trusted the merchandise. But one year of life in a product is just silly. And unforturnately, I won't be able to convince myself to buy another one for that kind of lifespan unless I can fix this. I know I'm not the first one with this issue, is there a RECALL I'm not aware of? How can I get this puppy working again?

Hello cbroomhead,
I am sorry to hear about your Photosmart 7510's touch screen showing blank and not working. I understand you can still hear the printer warming up when you power it on. I would like to post you a troubleshooting guide below to try in hopes to correct the issue.
If you have tried all of the steps and the screen is still blank, you can also try another power cable if you have one.
Blank Control Panel Display
If you are able to have the screen come back on, also check for a Firmware Update.
I hope this helps!
Regards,
R a i n b o w 7000I work on behalf of HP
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PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
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Problem with HP Photosmart 7510

Everytime I go to print something on my HP Photosmart 7510 printer I have to shut down the printer and restart it to print anything. It's almost like it goes into sleep mode but doesn't "wake up"

Hi @jrs67413
This document contains information about the possible causes of a lost wireless connection, tips for avoiding the issue, tips for maintaining a connection, and troubleshooting steps to help you restore the wireless connection on your printer; Printer Does Not Maintain Wireless Connection.
In addition to the solutions offered in the document and what you have probably already tried, please ensure the printer is connected directly to a wall outlet and not into a surge protector/ power bar. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
It is also good, if you haven't already, to be sure the printer firmware is up to date. Getting Printer Updates for HP Photosmart 7510 e-All-in-One Printer Series
I hope this is helpful.
I just thought of something else you could try. Use the steps below to disable UPnP in the printers EWS,
1. Typing the printers assigned IP address into the address bar of Internet Explorer. (you can get this from the report you would have printed while following the steps in the document I posted above)
2. Click on the Network Tab at the top
3. Select the Networking option on the left
4. Click on UPnP option on the left
5. Select the 'Disable UPnP' radio button
6. Click 'Apply'
Also, I would like to disable to IPv6 on the printer. This setting can sometimes cause issues. Use the instructions below to disable the IPv6
On the front panel of the printer, touch the Wireless icon, it's the second of the four icons on the top.
Navigate through the Wireless menu to Advanced Settings and go to IPv6
Turn IPv6 off
I will watch for a reply from you. Thanks.
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Sunshyn2005 - I work on behalf of HP

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

HP Photosmart 7510 won't scan

Hello! I have an HP Photosmart 7510 all-in-one. I've had it for over a year now, and have never had a problem until recently. It has always printed and scanned just fine. Now I can't get it to scan at all, although it still prints without a problem.
I am using a MacBook Pro with OS X 10.9.5 Mavericks. The computer and printer are both connected to my wireless network.
When I try to scan from the printer itself, the computer shows up on the list, I select it, then I select "Document to File" and hit scan. Then the screen says "Now scanning..." but nothing happens, and about 30 seconds later it says, "No computer is connected."
When I try to scan from my computer using the HP Scan application, I press the blue Scan button next to HP Photosmart 7510, hit Continue, and then it just says "Preparing to Scan" with the blue animated bar for a very long time. Eventually, a window pops up on my screen saying, "An error occurred while communicating with the scanner."
I have gone through the troubleshooting guide, and have gone through the following steps:
- No one else is using the scanner (I'm the only one home)
- I made sure that "Scan to Computer" is enabled in the settings.
- I downloaded and installed the updated driver for OS X Mavericks. I went through the HP setup application, and it said my printer is successfully connected and installed.
- I repaired my permissions in my disk utility and restarted the computer.
My printer and computer are recognizing each other and it's printing wirelessly, so it doesn't seem to be a network connectivity issue. It just won't scan.
Any help would be greatly appreciated! Thank you!

Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do I cancel a print job from my computer to my HP Photosmart 7510. Touchscreen is unavailable.

HP Photosmart 7510 All-in-One CQ877a Model C3112; Operating system Windows Vista 64-bit.
Can't find how to easily cancel a print job. The touch screen is unavailable during the printing process (just shows the HP icon spinning around during the print process). There isn't a "cancel" button or touch area to cancel. We're wasting ink and paper by not being able to cancel jobs easily. Read the 24-page manual and it doesn't mention it. Looked on line for an answer, can't seem to locate one. Can always go to Start, Printers, and select the printer and then cancel from within there, but by then, the job is finished.

There should be a cancel button (X) on the printer. Check out the pic below taken from page 7 of the User manual for your printer:
http://goo.gl/mW7Fy
Alternately, instead of going the Start button route, did you check out the Final tip at the bottom of the article?
"Final Tip (Shortcut)
Before using the method above to open the print queue, look for the printer icon in the notification area. If you see it, double-click it to bring up the print queue. "
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HP Photosmart 7510 will ONLY use photo black ink

I have a photosmart 7510 printer and I'm printing from microsoft word 2010 on a windows 8 computer. I'm printing a word document with no pictures in it. The printer preferences are set to Plain Paper with Normal quality. I cannot get the printer to use the XL black ink cartridge. It only uses the photo black ink. Is there a setting I can choose to get it to use the regular black ink?
This question was solved.
View Solution.

Hi shirsar,
I understand you have a Photosmart 7510 that seems to be using a lot more of the photo black than the regular black ink. I'm sorry to hear this, but believe I can assist you with a solution.
You can set the printer to use black ink only when printing from the PC and that should ensure that it uses that the black ink and not the photo ink. My instructions will be to set it up in the driver so it does it for all programs (if you want it for just the program please let me know and I will advise further). You will want to start with going to your Start screen, and just start typing Devices and Printers and you will want to open that (if that doesn't work type in Control Panel and then proceed to open Devices and Printers). Once Devices and Printers is open, right click on your Photosmart 7510 icon and select Printing Preferences. You will then want to click the Advanced button at the bottom right of the screen. The next page that opens will allow you to set the printer to use Black Ink Only when printing from the PC (please follow the screen shot below for any clarification).
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Photosmart 7510 scan error

Hello,
i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
Can anyone give me a hint on how to repair it? Thanks in advance. Luk

Hi @Luk7475,
Welcome to the HP Forums!
I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
For further assistance, I will need to know the following:
If you are using Genuine HP Ink cartridges, or Refills.
If any of the cartridges are low or empty.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
Hope these guides will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Photosmart 7510. Unable to find printer

I am trying to set up a photosmart 7510 All in one. I am on Windows Vista 32 bit. My wireless network test results are fine. Everything says PASS and my signal quality is EXCELLENT. My Network Configuration Page says status is READY and my Active Connection type is WIRELESS. I am able to print from my phone using Eprint. I am able to open the printer apps on the printer so I know I have an internet connection. When I try to print from the computer I get an error message that says UNABLE TO FIND PRINTER. i have disabled my firewall, uninstalled my anti virus protection just to see if that helps. I changed from IE9 to IE8 but still doesn't work. The last 2 days I have about 6 1/2 hours on the phone with HP and an engineer will be calling me on Monday. It's driving me nuts. Any help would be greatly appreciated.

On this page look at the Print Diagnostic utility, and maybe the Network Diagnostic utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02554863&cc=us&dlc=en&lc=en&product=5070121&tmp...
If you haven't already, that is.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

How do i set up an email address for an hp photosmart 7510/c311a.

it looks like an email address was an assigned during printer setup - or if it was, i can't find it. the printer is a photosmart 7510 / c311a. when i go to the eprint center to create an account, i get a forbidden -403 error message. any guidance would be much appreciated?

These steps typically resolve the issue:
1. Press the ePrint button on the printer's front-panel screen (top row of icons, far left button), then press "Print Report".
2. Head over to the ePrintCenter website (http://www.eprintcenter.com/), and log in (or sign up for a new account if you don't have one).
3. Click the "+Add Printer" button and enter the printer code from the ePrint info page (“Print Report” page from step 1). Create a customized ePrint email address.
I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:
1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Re: eFax unable to login - Photosmart 7510

Does anyone know if its working for some people?
Mine doesn't

Hi @victored
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7510 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
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I work on behalf of HP

Photosmart 7510 no yellow print

The yellow is not printing.

Hi Nertz,
Welcome to the HP Forums!
I see that your HP Photosmart 7510 is not printing yellow, and I am happy to help you with this printing issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please go through this print quality guide. Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, and let me know what happens.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Will all five 564XL cartridges fit into a Photosmart 7510 at the same time?

I have a Photosmart 7510 e-All-in-One, model C311a, and I need to replace the ink cartridges. The current black ink cartridge is a 564XL, but the other four are regular 564. I'm thinking of getting the XL size for all five, but will they all fit at the same time? (It doesn't look like there's any room to spare in the photo and color slots.) Thanks.

The XL versions of the color and photo cartridges are the same physical size as the standard cartridges, they just have more ink. The XL cartridges will fit in your Photosmart 7510 printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart 7510 occasionally loses its wireless settings

I have a HP Photosmart 7510 which occasionally loses its WPA-PSK secret and manually set IP address.
To solve the problem I have to re-enter the SSID's WPA-PSK secret and set the manual IP address (I prefer having the printer on a specific IP address).
To my knowledge the printer has not been powered down and there were no power failure - though I would expect these values to have been stored in non-volatile memory.
Is this a known issue?
If so is there a firmware fix - currently running VEP1CN1137CR(113730)

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

HP Photosmart 7510 doesn't power on

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