HP Photosmart 7510 touch screen, power light and wifi lights won't turn on

Question

I bought my HP Photosmart 7510 over a year ago, just past warranty. I've printed less than 50 pages total at home and only 3 photos. Just as of two days ago, the touch screen decided not to work anymore, and the lights that usually come on next to the power button and wifi icon won't come on either. However, when I turn it on, the same tones sound out and the scanner and ink jets move around in their usual set-up. I've troubleshooted with trying several different ways of restarting it, but to no avail.
HP tech support phone line was a joke, I got told by the first representative (before telling him which product I had or even offering to troubleshoot) that he was going to send a repairman to my house for $149. Over the price of my printer. So I tried calling back and spoke with a young woman who, when I asked if she would help me troubleshoot my printer, said "you can't troubleshoot that, only software". Then insisted that I pay $130 for a new printer. When I asked to be transferred to her supervisor, I was yelled at, told to again buy a new HP printer, and pushed off the phone.
I have had several HP products, I always seek them out for the brand name and have trusted the merchandise. But one year of life in a product is just silly. And unforturnately, I won't be able to convince myself to buy another one for that kind of lifespan unless I can fix this. I know I'm not the first one with this issue, is there a RECALL I'm not aware of? How can I get this puppy working again?

Answer 1

Hello cbroomhead,
I am sorry to hear about your Photosmart 7510's touch screen showing blank and not working. I understand you can still hear the printer warming up when you power it on. I would like to post you a troubleshooting guide below to try in hopes to correct the issue.
If you have tried all of the steps and the screen is still blank, you can also try another power cable if you have one.
Blank Control Panel Display
If you are able to have the screen come back on, also check for a Firmware Update.
I hope this helps!
Regards,
R a i n b o w 7000I work on behalf of HP
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