Hp photosmart 7520 - can fax, get calls but not receive fax with bundoed service and wireless router

I finally got the printer set up to my wireless router and am able to fax and receive calls but now I can't send a fax.
I have a bundled service phone, internet and cabl;e with voice mail.
I have reduced the number of rings to 2 and turned off automatic answer. ready to pull my hair out!!
HP tech service was no help and neither was the cable company. Got this far on my own but hit a wall!
any thoughts?

Hello @mull274 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into fax issues. I would like to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fax Sending Fails Intermittently.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hp photosmart 7520 - can fax, get calls but not receive fax with bundoed service and wireless router

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