HP Photosmart 7520 - Cannot Scan to email, says I have no connection
Hello,
I am having problems with the scan to email option. The printer is connected to internet and all the apps work on the printer screen. I've tried shutting it off (both wifi and printer) and turning it on again. I also tried changing the DNS Address Configuration, but nothing works. This is the only problem I am having because I can print wirelessly from my Mac and I can even scan to my Mac. I've had this printer for a year and I've used the scan to email option many times and this is the first time its failed me. Please let me know what else I can do.
Thank you.
Hi @NGP84,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 7520 printer.
If you haven’t already set a manual IP address and manual DNS servers, please do so. If you are unsure how to do this I have included another post, with screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you have already set a manual IP address and manual DNS servers and are still unable to use the scan to email feature, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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If your problem is solved please click the "Accept as Solution" button ------------V
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I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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