HP Photosmart 7520 connection error

Dear Support Team,
I am using an HP Photosmart 7520 wireless.
Since the printer tried to execute an Update on printer web service, I am not able to print any document with wi-fi.
I read several posts on this forum. Many people seems to face the same issue :
unable to print with wi-fi
printing start then stop after 5 seconds
unable to update the software (connection error with server)
ePrint unavailable...
I tried to update HP Software (hpusetup.exe) : everything is up to date
I tried to update the all-in-one software (PS7520_1315-1.exe)
I tried to update the printer software (HPCOM_HPPS_7520_FWUpdate2_x64_000_001.exe) : it always failed
I tried the HP Doctor (HPPSdr.exe) : no issue found
I tried with a manual IP.
Nothing work !
I read these posts:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to...

Hello @texto,
Thank you for visiting the HP Support Forums! I see you are getting a connection error with your HP Photosmart 7520, I appreaciate all you have tried so far.
Please contact HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
I work on behalf of HP
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Depending on how much money you intend to spend, here is a link on how to replace the printhead -- Check the HP Part Store for Pricing -- I mean if I had changed all the ink cartridges and running the printhead cleaning utility in the printer's menu under Tools didn't help, I would have already convinced myself I was going to buy another printer if I messed this up by trying to fix it versus buying a new printhead, but that's just me. --Here's a page with some suggestions on how to fix it manually-- Just make sure you have the right kind of printhead to try it with. I had a heck of a time fixing my printhead but it worked. First I tried the method suggested in which you soak it in warm water and leave it sitting over night but 2 days later it was still wet and dripping ink everywhere. So I did exactly what they said not to do and used rubbing alcohol on the tips of cotton swabs (Q-tips) to dry out the printheads then I put the ink in it and ink went everywhere so I got mad and set the printhead outside to dry and it finally did and it worked. But this took me hours and I was frustrated and already said either I fix it or buy a new one becuase the price of a printhead for my printer was the same as a cheap one at the store. Sorry for the delayed response. Have a great day!

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Hi RealtorLynn,
Welcome to the HP Support forums. I understand that when trying to use the scan to email feature of your Photosmart 6525 printer that you are getting a connection error.
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Hi @k-anne-r,
Welcome to the HP Forums!
I noticed that you are getting the General Error 0x6100004c with your HP Photosmart 7520, and the ink carriage will not move. I am happy to help!
Please take a look through this carriage jam guide, A 'Carriage Jam' Message Displays on the Control Panel.
If the guide does not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
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I work on behalf of HP
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
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Chautauquadave,
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03381908&lc=en&product=5199463&tmp...
I was an HP employee
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Hello there -
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***I am an HP employee***
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Hello SingerInBand,
Welcome to the HP Forums.
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Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Hi @ajbond77,
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hi Finner6,
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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This question was solved.
View Solution.

How did you fix this?
I replaced an HP printer recently for a new Photosmart 7520 after a complete ink container emptied into the printer.
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Cyan/Magenta/Yellow/Black/PhotoBlack
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Hello Dumbazz77,
Welcome to the HP Forums.
I see that you are having an issue with the printer giving the error " The print-head appears to be missing, not detected, incorrectly installed, or incompatible".
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...".
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart 7520 connection error

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