Hp photosmart 7520 fax rings, then gives busy signal

I have done all fax testing I can find. When I try to receive fax, it rings, I accept, and it says connecting, then gets busy signal and says failed.
When I send, it rings, then tries to connect, the fax beeping signal comes on, then I get a click and then a busy signal.
It connects to the other line but when trying to transmit, suddenly goes to busy signal in both send and receive.
Please help? Is my modem bad? It used to work just fine.

Hello leahinboerne,
I see you are unable to send and receive faxes when using the Photosmart 7520. Have you tried running the fax test by pressing Fax>Settings>Fax Tools then selecting Fax Test?
If you have in the past or just now, what are the results? If you connect a telephone to the same wall jack the fax uses, is there a dial tone?
In the mean time check out this troubleshooting guide: Cannot Send or Receive Faxes.
Cheers,
JERENDS
I work on behalf of HP
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HT201436 how do you set up voicemail on the i5? People are calling me, it rings 4 times then a busy signal. I recorded a VM, but what am I missing?

How do you set up voicemail for an I5? People are calling me, it rings 4 times, then they get a busy signal.

This sounds like something on the carrier's end. Call them and see if they have your account provisioned for voicemail.

FXO Trunk Group rings to a busy signal

I have setup a trunk group for my (4) FXO ports. The ports are all setup with "connection plar 2000" since all calls need to route to a parallel huntgroup of which the pilot is 2000. If I cann one of the POTS lines in the group and do not pick it up, the call goes to a busy signal after about 3 rings. I have final destination set to a script. Not sure on why I am getting the busy signal.
If stack up the calls on all phones the hunt group, the nex tell will route to the script just fine and not give a busy signal. Not sure if that gives any clues to my issue or not.
TIA, Jim

I will give it a try. Not sure what you mean about my english. I did see several typos and meant to say:
I have setup a trunk group for my (4) FXO ports. The FXO ports are all setup with "connection plar 2000" since all calls need to route to a parallel huntgroup of which the pilot is 2000. If I CALL one of the the lead POTS line and do not pick it up the call on a phone that is in the hunt group, the call goes to a busy signal after about 3 rings. I have huntgroup final destination set to an auto attendant script. Not sure on why I am getting the busy signal.
If I stack up the calls on all phones the hunt group by calling, answering them, and putting them on hold, the next call beyond the number of phones I ahve in the huntgroup does route to the script just fine and not give a busy signal. Not sure if that gives any clues to my issue or not.
Jim
Tags: trunk, group, hunt

Photosmart 7520 faxing double-sided documents

My wife and I worked on trying to fax both sides of a piece of paper for entirely too long this morning. We used both the ADF and the glass flatbed, but were never prompted for another page for our fax. Surely there must be a way to fax both sides of a document without copying the other side and feeding 2 docs through the ADF (?)...
The closest thing I have found might be to force a "pause" while sending this (?) but I haven't tried this because I don't see how that would work for inserting another page of fax; and I need to get to other work.
I have read through the documentation and searched online for this answer without finding it. Please help me and all of us that may have this same trouble.
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Really...
Would it be that difficult for you to have added a prompt for another page during the faxing process?
Wow...
Maybe you, at HP, could consider this limitation and figure out a better solution.

HP Photosmart 7520 printer window displays "Loading" can't copy/scan/fax from printer.

Our power went out approximately five days ago. Once the power came back on I unplugged our computer and printer, replugged them in tried to restart each. We are set up wireless....through our landline phone service and satelite TV. The PC works fine, I can print from the PC with the HP Photosmart 7520 printer and it prints fine. However, the printer does not display any functions in the printer screen. I am unable to get it to come back so that I can copy/scan/fax. The printer window just keeps displaying the word "Loading" and the circle keeps going around on the printer screen (for 3 hours today.....same thing before....I keep shutting the printer down and retrying to no avail) We did get a message of some error "syntec" not connected. We have no idea what that is. Everything is connected exactly how it was prior to our power going out. The printer is just over a year old. We seem to keep having issues of various kinds with this printer. We are not very tech savy but, can usually get things accomplished on our PC and we have used the printer often to copy/scan/fax. Thanks for any help, much appreciated.

Welcome back to the HP Community @logger2 !
I saw your post about how ever since your power went out, the display on the printer will not function properly, causing you to not be able to scan, copy, or fax. My best suggestion would be to try another power reset (below), and if the screen still does not work properly, to contact us directly to see what your replacement options are for another printer.
Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
R a i n b o w 7000I work on behalf of HP
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Photosmart 7520 error. there is a problem with the printer. turn printer off then on.

I have a photosmart 7520 experiencing the following issues.
Problem #1: Randomly all the lights start to blink off and on and the display reads the following :
Error . There is a problem with the printer. Turn printer off then on.
I cannot find any one action that triggers this to happen.
Problem #2: When the printer is turned on and idle, also at RANDOM times, the printer will "Ding" followed by the wireless light blinking. Then what sounds like the cartridges being cleaned, then a sound like the feeder spinning or the print head running full track from side to side, then ending with a "Ding" and then returning to normal.
When this occurs, the wireless connection is disconnected then reconnected. Also this Disables the "Scan to computer" function to all the computers on the network and requires manually re-enabling all .
From what I can tell the printer is restarting itself.
It is plugged directly into the wall outlet, no surge protector.
Tech support has already run me through the clean the print head steps, escalated me up the chain, and ultimately replaced the printer with a brand new one.
THE NEW PRINTER IS DOING ALL THE SAME THINGS AS THE PREVIOUS ONE.
This printer is connected wirelessly to a Netgear N900 router. My computers all running Windows 7, all are on the same network and workgroup and all are running Mcafee Total Protection.
If anyone is or has experienced the same or similar problems, I could sure use some help.
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How did you fix this?
I replaced an HP printer recently for a new Photosmart 7520 after a complete ink container emptied into the printer.
The old printer sometimes had difficulties switching it on and the new printer has the same problem.
Also the wireless connection regulary drops and can only be reenabled by switching of the printer and switching it back on, only this sometimes takes more than ten minutes before a simple push on the power button is translated in a power on of the printer.
Since the previous printer also suffered from these "power" issues, I think the problems are power related, but I have to check this first before I can say anything more about this.

Photosmart 7520 - can't send faxes

I've been trying to set this fax machine up for weeks, and I've finally got it to receive faxes, but I can't send them. I always get the error that says Fax Sent - Error 388* "A communication error occurred during the fax transmission. If you're sending, try again and/or call to make sure the recipient's fax machine is ready to receive faxes. If you're receiving, contact the initiator and ask them to send the document again." And one time it said as it was dialing, the receiver was off the hook and it listed a phone number that I never entered before. I've made sure they are ready to receive faxes, and they are. I've also set the Fax Speed to slow like someone recommended and I turned the ECM to off. Is there anything else I'm doing wrong? I have had many people send me faxes, but I just can't get it to send. Can anyone help?

warnock58
Welcome to the HP Community Forum.
Interpreting Error Codes in Fax Communication Error or Fax History Reports
This error translates as a "noisy line".
The problem with phone lines is that you can use a noisy phone line for voice, that is, using the phone line to make a phone call and talk to someone -- and the problem of a noisy line is not apparent. Noise on the line is not a problem for voice transmission; many phone lines are "noisy" due to age, animal damage, poor connections, or a variety of other technical issues.
Data transmission is another issue entirely. "Noise" on the line can be a problem when trying to use that same phone line for transferring data instead of your voice.
Phone companies guarantee your phone line can be used to make phone calls. If you want a clean, that is, a "not noisy" data line, in most cases you have to pay for that service.
Another possibility is that the phone line is OK; the location is not. There may be other electrical interference: motors in heating / cooling equipment, lighting, other electrical issues in the vicinity.
Ideas:
You can try a different phone line in your house. It is possible the issue is that particular phone line in the house in which you live. Not all phone lines running through the walls are equal. Some lines are not connected as well as are others, some lines may have suffered damage, some lines may be older or be of lesser quality materials.
If the issue is not the phone line but the location due to other electrical interference, moving the printer may alleviate the problem.
Make sure all other phones, extra services that use phone lines, are other interference are eliminated from the phone line.
You can call your phone company and plead you case. Depending on your phone company's policy, your location, the general condition of your phone lines, the location of the "noisy line" problem, your phone company might upgrade or repair your line service.
You can try adding a noise filter to your phone line.
Additional Reference:
HP Photosmart 7520 Series – User Guide
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Dragon-Fur

HT5463 they have developed it pathetic as even if you activate it the other user gets first small ring then busy tone. So, its finally gone to spoil your relations to any one.

they have developed it pathetic as even if you activate it the other user gets first small ring then busy tone. So, its finally gone to spoil your relations to any one.

Please post in your native language. Your English is incomprehensible.

How do I get the "non HP Ink Cartridge" pop up to go away??? HP Photosmart 7520

After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up????

"After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up???? "
OK, you're receiving this error because of the non HP cartridge you've installed. This message can be bypassed by selecting OK; it will not go away until you install HP ink. Until then you should be able to print.

Printer Driver for HP Photosmart 7520 for Mac OS X 10.4 Tiger and 10.3 and 10.5

I just purchased a new HP Photosmart 7520 printer. One of my Macs at home is an iMac G5 that is running Mac OS X 10.4 Tiger. It connects to the HP printer via Wi-Fi. HP does not provide drivers for Mac OS 10.4 for the Photosmart 7520 printer. I tried all sorts of old HP drivers and finally found one that worked, so I figured I would post here to help out anyone else who is trying to solve the same problem. The driver download you need is the OS 10.4 driver for the Photosmart C7250 All-In-One printer. Here is the link to the download page:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55650-2 &cc=us&dlc=en&lc=en&os=219&product=3382185&sw_lang=
After downloading and installing the drivers, I ran the HP Printer Setup Utility. It was not able to detect my printer. I had to go to System Preferences on my Mac and add the printer manually in the Print & Fax control panel. The Print & Fax control panel was not able to auto-select the correct driver to use, so I selected "HP" from the "Print Using" drop-down list, and then selected "HP Photosmart D7400 Series" from the "Model" list. That worked for me. Good luck!
According to the driver download page, this driver will work for Mac OS X v10.3.9, v10.4 and v10.5

Thank you very much, I just bought this printer without paying attention to the compatibility of my Imac. Thanks to you, I just install it without too much difficulty. Thank you again.
Merci beaucoup, je viens d'acheter cette imprimante sans faire attention à la compatibilité de mon Imac. Grace à vous, je viens de l'installer sans trop de difficulté. Encore merci.

HP PhotoSmart 7520 printer

I purchased the HP PhotoSmart 7520 printer over a year ago and this piece of [Post Edited} Crap has never worked from the day that I took it out of the box. You know there is something wrong when HP constantly is updating to try to correct issues concerning this pile of crap. It constantly would need to have the IP address retyped for the wireless to work, and oh by the way if you thought you could solve the issue by just hooking up a USB cable well think again they don't provide one. Once you think you have it working then it will loose the wireless signal, or you will have to reconfigure your computer to recognize this printer.
The last straw was yesterday when I needed to make a copy for a home inspection on a house I am purchasing, do you think I could just press the print button? After 4 hours of troubleshooting the only thing this [Post Edited] would print was a test page.
I finally solved my problem, I ripped this thing out of the wall and smashed on the ground, now it works better than it ever did. I can't get HP to give me an address to send this back to them so they can study it or send it back to China to make more garbage printers and stamp HP logos on them.
I will never purchase a Hewlett- Packard Product ever again. Sincerely, Imfckd
P.S. I still need that address.

Hello,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Thank you,
R a i n b o w 7000I work on behalf of HP
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HP photosmart 7520 all in one

Purchased new HP 7520 printer and am using an iMac with OS x Maverick system. When attempting to print from the iMac, the printer selects the main tray instead of the photo tray. Photo tray is selected as default in settings on the iMac, as well as on the printer. I've attempted to print from the iPhoto app as well as the Lightroom app. Neither works.
The photo tray WILL select when printing from my iPhone, however. Is there a driver error or something that needs corrected? I see that this seems to be an ongoing problem from viewing the forums. I hope there is a solution. Otherwise it gets returned tomorrow. Please help.

Welcome to the HP Forums ADowns,
I read your post which indicates that you are unable to print to the photo tray on Maverick. But the Iphone prints to the photo tray fine. I can help you with this.
Are you using the Full Feature download drivers from HP?
HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again from the photo tray again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

Photosmart 7520 disconnects internet connection

I recently bought a Photosmart 7520 all-in-one which is connected to my home wi-fi. It works fine except for one very annoying thing. If I print something, leave the printer on and walk away, when I come back a while later my Mac has disconnected from the Internet. Then I have to restart my Mac in order to regain access. I can get around this problem by turning the printer off when I am through printing but that means I have to turn it on every time I want to print something - and then it goes through its start procedure which, I suspect, is not good for the unit. As the printer sits right next to my Mac, I would be quite happy to just connect it via a USB port but I have not been able to figure out how to transition it off my wi-fi connection to an old fashioned cable hook-up. Alternatively, I'm also happy to use the Wi-Fi connection if I can leave the printer on without disrupting my overall system.
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Hi @carmeljacques2
I would be happy to help you with maintain your internet connection. If you want to simply connect a USB cable, proceed with the following steps;
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Connect the USB cable from the printer to the Mac.
Resetting the printing system will delete the wireless driver the mac is communicating to, and connecting the USB cable will add the USB driver.
If you prefer to keep the wireless connection, we will have to troubleshoot the issue to determine the root cause, and then work towards a solution. If you do indeed want to proceed with the wireless troubleshooting, please let me know if you at any point setup a static/ manual IP address for the printer.
Keep me posted
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 7520 WiFi interference with a Laptop

Hi,
I have a problem with my HP Photosmart 7520
I had a problem with internet connection on my laptop. For some reason, internet worked well on any other device (we have 2 Iphones, 2 macbooks, 2 ipads, and One HP printer) but it didn't work on my computer. Therefore, I decided to buy a new "Advanced WiFI" router from Rogers, that has two chanels 2.4Ghz and 5.0 Ghz. However, it didn't solve the problem, but it revialed the roots of it.
I noticed that when the printer is on, the connection on my computer is very slow. Moreover, once we've changed the router, the printer stoped printing through wifi from any deviece. I did Wireless set up about 20 times, but every time I try to print something, it shows "The printer is off". I've found on your forum this article: http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Printer-interfering-with-signal-from...
I did everything the same, but it didn't help.
It cannot be a problem with a network or router, because it was checked plenty of time and it works well with other devices. Speaking about my computer, it works excellent in any other network, and all the tests showed positive results.
Please tell me the way I can fix that problem. My laptop is Macbook Air OS X 10.9.5

Hi Pirazok,
Welcome to the HP Forums.
I am going to give you a document that deals with when the Printer Does Not Maintain Wireless Connection. This document covers a wide span of troubleshooting steps that I think may help with the issue you seem to be having.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Error Message - Photosmart 7520

I just purchased the HP Photosmart 7520 and everything is working OK except a couple times a day the panel flashes stating there is a printer error and to turn the printer off and then back on. Then it's OK again till it does it again. What is causing this? Otherwise the printer works great.
Helen
Helen
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The partial reset is usually pretty good, but if that doesn't work, I would go for a semi-full reset. That's usually the next step. Let me know if the partial reset continues to work for you or if you run into any other issues.
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Hp photosmart 7520 fax rings, then gives busy signal

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