HP Photosmart 7520 not connected to computer when trying to scan

Hi!!
I have an IMac.  I can print from my computer, and my computer recognizes my printer (HP Photosmart 7520), however, my printer will not connect to my iMac...Help!  ;-)
When I am trying to scan, the exact warning is:  "No Connection:  No computer is connected.  See printer Help and documentation to troubleshoot the connection."
When I go to printer Help and doc, it says to install the HP software on my computer.
I already went through most of the troubleshooting steps I could find (on my computer and online) - they only dealt with my computer not recognizing my printer...not vice versa...
The little bluetooth light is lit and going strong...
Thanks in advance!!!
Katie

Hi @ktsue,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Photosmart 7520 on your Mac. I am happy to help you with this scanning issue!
For further assistance, I will need some additional information:
The version of Mac Operating System that you are using. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. 
In the meantime, please see this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays for HP Photosmart 7520 e-All-in-One .... (Even though the guide title may not match your issue, I believe the solutions will help).
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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