HP Photosmart 7520 printhead error

So I bought a HP Photosmart 7520 about 3 or so months ago and about 2 weeks ago I got an error saying that there is a print cartridge error. I could get out of it and print fine but it progressively got worse until whenever I turn the printer on it says that there is a printhead error and it wont budge from there. It will connects to the wifi network because the blue light turns solid and makes the noise, but I cant seem to get rid to the error message. HELP! I contacted HP and they said that there was no printer problem and rather that it was a problem with my computer and I had to get it fixed. Now getting it fixed will cost me more than it will take me to buy a new printer. I mean I've bought an older photosmart and that didn't break due to software glitching butbecause it fell of my desk. TO fix it I was considering reinstalling windows and going through the trouble of installing everything again or should I change my SSID for my wireless network. Will that do me any good? I really need help and I dont want to have to buy a new printer, I'vehad decent luck with HP products but after 2 months, its pretty sad. I really might switch over to cannon, but I did like the nifty things this printer could do.

Depending on how much money you intend to spend, here is a link on how to replace the printhead -- Check the HP Part Store for Pricing -- I mean if I had changed all the ink cartridges and running the printhead cleaning utility in the printer's menu under Tools didn't help, I would have already convinced myself I was going to buy another printer if I messed this up by trying to fix it versus buying a new printhead, but that's just me. --Here's a page with some suggestions on how to fix it manually-- Just make sure you have the right kind of printhead to try it with. I had a heck of a time fixing my printhead but it worked. First I tried the method suggested in which you soak it in warm water and leave it sitting over night but 2 days later it was still wet and dripping ink everywhere. So I did exactly what they said not to do and used rubbing alcohol on the tips of cotton swabs (Q-tips) to dry out the printheads then I put the ink in it and ink went everywhere so I got mad and set the printhead outside to dry and it finally did and it worked. But this took me hours and I was frustrated and already said either I fix it or buy a new one becuase the price of a printhead for my printer was the same as a cheap one at the store. Sorry for the delayed response. Have a great day!

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HP Photosmart 7520 connection error

Dear Support Team,
I am using an HP Photosmart 7520 wireless.
Since the printer tried to execute an Update on printer web service, I am not able to print any document with wi-fi.
I read several posts on this forum. Many people seems to face the same issue :
unable to print with wi-fi
printing start then stop after 5 seconds
unable to update the software (connection error with server)
ePrint unavailable...
I tried to update HP Software (hpusetup.exe) : everything is up to date
I tried to update the all-in-one software (PS7520_1315-1.exe)
I tried to update the printer software (HPCOM_HPPS_7520_FWUpdate2_x64_000_001.exe) : it always failed
I tried the HP Doctor (HPPSdr.exe) : no issue found
I tried with a manual IP.
Nothing work !
I read these posts:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to...

Hello @texto,
Thank you for visiting the HP Support Forums! I see you are getting a connection error with your HP Photosmart 7520, I appreaciate all you have tried so far.
Please contact HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
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Photosmart 7520 General Error 0x6100004c plus ink carriage won't move

The printer came up with a General Error code. I followed the suggested page on how to fix it however the ink carriage won't move to the center. I've tried turning it on and off, unplugging the power cord and looking for any obstructions for the carriage but I can't find anything.
Anyone have suggestions??? Thanks!

Hi @k-anne-r,
Welcome to the HP Forums!
I noticed that you are getting the General Error 0x6100004c with your HP Photosmart 7520, and the ink carriage will not move. I am happy to help!
Please take a look through this carriage jam guide, A 'Carriage Jam' Message Displays on the Control Panel.
If the guide does not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
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Photosmart 7520 duplex error

My printer has suddenly decided to stop printing double sided. It has always worked fine until today and the duplex is attached correctly, but I am not getting an option to print double sided on my laptop.
I did phone HP support today regarding an offiline issue, which was resolved by fixing my IP address. Could this be in any way connected, or is it just a coincidence.
Help!!
Thanks.
Angie

Hello SingerInBand,
Welcome to the HP Forums.
I see that you are having an issue with double sided printing.
You stated that you had an issue with the printer being Offline earlier and it was resolved. Did you happen to do an uninstall of the software and drivers and then re install. If so, you could have removed the software that was meant for double sided printing seeing that you don't have the option any longer.
Please click on the following link for Printing on Both Sides of the Paper (Duplexing) in Microsoft Windows for HP Photosmart C7200 All-in-....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
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HP Photosmart 7520 All in one Error report

After installing a brand new HP 564 black ink cartrigde, every attempt to print something since installing it, I keep getting a Printer failure report on the printer screen : There is a problem with the printer or ink system. Turn printer off, then on. If problem persist, contact HP. Then the report on my compuetr under HP Photosmart 7520 series (Network) reads: (next to red circle w/white x ) Missing or Failed Printhead
Cyan/Magenta/Yellow/Black/PhotoBlack
The printethead appears to be missing, not detected, incorrectly installed, or incompatible
I tried turning it off and on several times. Took cartridge out and put it back in. Searched cartridge well to see if there was anything blocking it. tried troubleshooting it through the Printer itself and from the HP help. tried contacting them but the number given is for a free Carribean cruise..So not very professional. Like I said , after installing a brand new HP 564 black ink cartridge, this started. i didn't get a chance to print anything. Can I get help with this please?

Hello Dumbazz77,
Welcome to the HP Forums.
I see that you are having an issue with the printer giving the error " The print-head appears to be missing, not detected, incorrectly installed, or incompatible".
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...".
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Photosmart 7520 error. there is a problem with the printer. turn printer off then on.

I have a photosmart 7520 experiencing the following issues.
Problem #1: Randomly all the lights start to blink off and on and the display reads the following :
Error . There is a problem with the printer. Turn printer off then on.
I cannot find any one action that triggers this to happen.
Problem #2: When the printer is turned on and idle, also at RANDOM times, the printer will "Ding" followed by the wireless light blinking. Then what sounds like the cartridges being cleaned, then a sound like the feeder spinning or the print head running full track from side to side, then ending with a "Ding" and then returning to normal.
When this occurs, the wireless connection is disconnected then reconnected. Also this Disables the "Scan to computer" function to all the computers on the network and requires manually re-enabling all .
From what I can tell the printer is restarting itself.
It is plugged directly into the wall outlet, no surge protector.
Tech support has already run me through the clean the print head steps, escalated me up the chain, and ultimately replaced the printer with a brand new one.
THE NEW PRINTER IS DOING ALL THE SAME THINGS AS THE PREVIOUS ONE.
This printer is connected wirelessly to a Netgear N900 router. My computers all running Windows 7, all are on the same network and workgroup and all are running Mcafee Total Protection.
If anyone is or has experienced the same or similar problems, I could sure use some help.
This question was solved.
View Solution.

How did you fix this?
I replaced an HP printer recently for a new Photosmart 7520 after a complete ink container emptied into the printer.
The old printer sometimes had difficulties switching it on and the new printer has the same problem.
Also the wireless connection regulary drops and can only be reenabled by switching of the printer and switching it back on, only this sometimes takes more than ten minutes before a simple push on the power button is translated in a power on of the printer.
Since the previous printer also suffered from these "power" issues, I think the problems are power related, but I have to check this first before I can say anything more about this.

HP Photosmart 7520 unable to connect to web services error

I've used my HP Photosmart 7520 for years without issue scanning to email. Now I get "Unable to connect to Web Services" error message. I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error. Help!

Hi @ajbond77,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

Error Message - Photosmart 7520

I just purchased the HP Photosmart 7520 and everything is working OK except a couple times a day the panel flashes stating there is a printer error and to turn the printer off and then back on. Then it's OK again till it does it again. What is causing this? Otherwise the printer works great.
Helen
Helen
This question was solved.
View Solution.

The partial reset is usually pretty good, but if that doesn't work, I would go for a semi-full reset. That's usually the next step. Let me know if the partial reset continues to work for you or if you run into any other issues.
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Photosmart 7520 General printer error 0x610000f6

i am attempting to print and turn on the printer...it goes through a warm up and then the cartridge holder slides back and forth, making mechanical noise slike it is mis aligned and then it gives me a General Printer error 0x610000f6 , Refer to printer documentation, Touch OK to continue. I have tried removing the cartridges (before this...when I opened the top, the cartridge holder would move to the center, that no longer happens and i have to do it manually). it goes through the same process after i push ok...it will nto print and will nto correct itself. i have tried unplugging it and waiting 60 seconds as well. Nothing is working. there is no paper jam.

Welcome to the HP Community , I saw your post about your Photosmart 7520 making noises and how the carriage will no longer slide properly, and wanted to reach out. By your description it seems like there could be a carriage jam in the unit. Please try the steps from the guide I posted for you below to see if they can help resolve the jam. If the issues continues, consider contacting HP to see about a replacement printer or trade in. I will leave their info for you below too! A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Photosmart 7520 - Problem with the printhead

I keep getting the message that the printhead appears to be missing, not detected, or incorrectly installed. This is anew printer and we just changed the ink cartridges from the original ones. I cleaned and unplugged following the directions online but it still will not work. The instructions mentioned replacing the printhead if it is defective. How do I get a new printhead?

Hi SGantt,
I understand you are getting a printhead error. I appreciate the efforts you have made thus far. Please open the following document and ensure you have completed all of the steps. Solution 3 does recommend replacing the printhead, at this point you can call HP. 'Missing or Failed Printhead' Message Displays on the Control Panel
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c03379735.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Installing HP Photosmart 7520 all in one printer software

My new HP Photosmart 7520 will not install on my Dell PC. I have the 32-bit Windows Vista OS. When installation begins I immediately get the error message: "Key not valid for use in specified state". I've tried installing the CD and the software from HP on-line, all several different ways. I 've used the troubleshooting download from HP but both methods do not solve the installation problem. I've temporarily disabled the firewall. I've done disk clean-up and defragmenting. I've restarted the PC more than a dozen times during my efforts. Even Microsoft Windows can't install all the software from updates - only the fax portion. If I can get past the point where the error message occurs I think the software will install.
I hesitate to try the Geek Squad. My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is. They will be my last resort.
Has anyone had this problem? Does anyone have a solution?

Hey @jimlg ,
Welcome to the HP Forums!
I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
Let me know if that helps.
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The Great Deku Tree
I work on behalf of HP.

How do I get the "non HP Ink Cartridge" pop up to go away??? HP Photosmart 7520

After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up????

"After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up???? "
OK, you're receiving this error because of the non HP cartridge you've installed. This message can be bypassed by selecting OK; it will not go away until you install HP ink. Until then you should be able to print.

Hp 7520 gives error message when trying to scan to email. Says not connected to Internet......

Can anyone help. I can't scan anything! Say not connected to web, but I am!

Hi Finner6,
Welcome to the HP Support Forums. I see that you are getting a connection error when trying to use the scan to email feature of your Photosmart 7520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps with screen shots on how to do this. Don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
If after setting the manual IP address and DNS servers you are still getting the same error message, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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Photosmart 7520 not printing

My Photosmart 7520 is printing blanks after just getting its ink changed and also printed its ink report right after perfectly fine. What is going on? I need help ASAP. I have a final due in two days!

Hello @bambiklaire001,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the blank pages printing issue that you're experiencing on your HP Photosmart 7520 e-All-in-One Printer since replacing the ink cartridges. At this point this issue may be due to defective cartridges or a Printhead issue within your Photosmart printer. The Printhead is the mechanism that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the Printhead is defective than the print system within your product is a defective and a replacement Printhead may be needed. With that being said, I am going to run you through some troubleshooting steps to see if we can get this printer functioning properly again for you. I am going to have you start troubleshooting by printing a Print Quality Report from your printer to verify if all cartridges are experiencing this printing issue or if the issue is being caused by one specific cartridge.
How to print a Quality Report:
Load plain white U.S. letter or A4 size paper in the input tray.
On the printer control panel, touch the Settings icon ().
Touch Tools, and then touch Print Quality Report. The printer prints the test page.
If this report prints perfectly: than the printing issue that you're experiencing is not being caused by your printer. Rather, it would appear that something on your computer is causing the blank pages to print. If you're using a Windows computer can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
If this report prints with quality issues, or missing colours/black: than the printing issue that you're experiencing is being caused by your printer. To resolve this issue can I please have you click here. Once the support document opens please run through Solution one, Solution three, and Solution six. This includes any sub-steps under the listed Solutions.
If your printer is failing to print one colour or black, please replace that cartridge. If the issue persists after replacing the cartridge than this it is most likely the Printhead causing the issue. If your printer is Out of Warranty you may want to check out the helpful post by @Bob_Headrick Black Ink Not Working. The steps will walk you through manually soaking and cleaning the Printhead mechanism. Only run these steps if your printer is Out of Warranty as the troubleshooting steps will void your Printhead warranty.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
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HP Photosmart 7520 printer window displays "Loading" can't copy/scan/fax from printer.

Our power went out approximately five days ago. Once the power came back on I unplugged our computer and printer, replugged them in tried to restart each. We are set up wireless....through our landline phone service and satelite TV. The PC works fine, I can print from the PC with the HP Photosmart 7520 printer and it prints fine. However, the printer does not display any functions in the printer screen. I am unable to get it to come back so that I can copy/scan/fax. The printer window just keeps displaying the word "Loading" and the circle keeps going around on the printer screen (for 3 hours today.....same thing before....I keep shutting the printer down and retrying to no avail) We did get a message of some error "syntec" not connected. We have no idea what that is. Everything is connected exactly how it was prior to our power going out. The printer is just over a year old. We seem to keep having issues of various kinds with this printer. We are not very tech savy but, can usually get things accomplished on our PC and we have used the printer often to copy/scan/fax. Thanks for any help, much appreciated.

Welcome back to the HP Community @logger2 !
I saw your post about how ever since your power went out, the display on the printer will not function properly, causing you to not be able to scan, copy, or fax. My best suggestion would be to try another power reset (below), and if the screen still does not work properly, to contact us directly to see what your replacement options are for another printer.
Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 7520 printhead error

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