HP Photosmart 7525 unable to connect to web services when trying to scan to email

Hello
Having all the same problems as everyone else.  Disconnected router and printer.  Manually changed DNS to 8.8.8.8.
Trying to scan from the printer.
Thanks
This question was solved.
View Solution.

Let set the printer back to Factory Defaults and reinstall it again.  Now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Similar Messages

  • "Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

    Hello -  I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message.  I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck.  I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
    I really need to be able to scan documents to my e-mail..... ughh... please help!
    Thanks,

    I am having the same issue.  Please help.

  • Re: HP Photosmart 7525 unable to connect to Web Services

    Gary,
    I'm having the same problem, unable to connect to web services.  Can you help?

    Hi @VinceASal,
    Welcome to the HP Support Forums.   I understand that you are getting a connection error message when trying to enable web services on your Photosmart 7525 printer.
    Please set manual IP address and manual DNS servers for the printer.  If you are unsure how to do this I have included a link to another post that has the steps, including screen shots, on how to do this.  Please do not worry that the screen shots are for a Photosmart 7510, the steps are the same.
    Please let me know the outcome.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7525 unable to connect to Web Services

    Pretty much the same issue as everyone else...bought the printer at Costco last year.
    It was working great for a while, printer was connected to the internet, prints perfectly from different devices, scan-to-email, fax, etc...
    But lately, when I try to use the scan-to-email function, I get a "Unable to connect to Web Services".
    I tried several suggested solutions, including changing the DNS, the Semi-Full reset, etc... to no avail.
    PLEASE HELP!

    Hi vincesfo,
    Welcome to the HP Support Forums.  I see that the scan to email feature of your Photosmart 7525 printer is giving you a scan failed message.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP 7520 Unable to connect to web services while trying to scan

    I have tried the scan doctor and was able to scan from that program but was unabe to scan using buttons on printer for both Windows 8 and MAC OS X. Error message is consistent Unable to connect to web services. I am trying to scan to email on both Windows 8 and IOS X
    It appears to be a common issue. Is there a downloable fix for all of the owners users of your product?
    Thank you

    Hi Kitray,
    I see that you are trying to scan to your Email, but are unable to. Which Email provider are you trying to scan into? I have found great success by follow the steps I have offered here: Re: Trouble scanning using Photosmart 6520
    Don't worry about the printer not being the exact model as yours as the firmware, steps and settings are all the same.
    Please let me know how you make out with those steps.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 7520 unable to connect to Web Services scanning to email

    P Photosmart 7520 unable to connect to Web Services  -   can't scan to email

    If you get "unable to connect to web services" error message while performing scan to email option, first unplug router and printer for about 1 minute. Plug router up first then printer and then try to enable web services.
    The web services feature will be available in one of the below options:
    1.The Setup ->Wireless ->Web Services menu option
    Or
    2.The Setup ->Web option, or via the ePrint/Web Services icon on the printer front panel display.
    If you still get the same error message again then follow below steps and perform scan option:
    1.Obtain your printer's IP address. This can be done by pressing the wireless icon on printer.
    2.Enter the printer's IP address in a browser.
    3.Select the network tab at the top of the page.
    4.On the left select networking.
    5.Select Network Address (IP).
    6.Select Manual DNS Server.
    a.Manual Preferred DNS should read 8.8.8.8
    b.Alternate DNS Server should read. 8.8.4.4
    7.Select apply you might get a warning just select okay.

  • HP Photosmart 7520 unable to connect to Web Services Options

    I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

    J-L-B 
    Welcome to the HP Community Forum.
    The following might help:
    Reset Web Services in ePrint Printer
    If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
    Install Full Feature Software – Photosmart 7520
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • HP Photosmart 7520 unable to connect to web services error

    I've used my HP Photosmart 7520 for years without issue scanning to email.  Now I get "Unable to connect to Web Services" error message.  I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error.  Help!

    Hi @ajbond77,
    Welcome to the HP Support Forums.  I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
    If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • I keep getting "unable to connect to web services" when attempting to use them.

    I purchased an HP Envy 114.  I have connected to the network and am able to print from mulitple computers with no problem.  When attempting to connect and authorize web services it asks me to accept the terms, then "checking for product updates".  It always comes back saying "Unable to connect to web services.  Confirm internet access and try again.".  I have set up the wireless and it diesplays the IP Address and Network name.  I'm not sure what else to try at this point.  There is no help after that, I just keep getting sent in circles. 
    This question was solved.
    View Solution.

    Hello davidarmstrong.
    Try replacing the DNS server's IP address to 8.8.8.8 and 8.8.4.4.
    For this, you will need to enter the printer's EWS by typing the printer's IP address in the URL in any internet browser (Internet Explorer or Firefox).
    If you have any doubt, please let me know.
    Cheers!
    Wixma.
    I am an HP employee.
    Say thanks by clicking the Kudos star in the post.
    If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

  • HP Photosmart 7520 unable to connect to Web Services, also for 7525 ??

    I have same problem with WEB services for a 7525 as posts for 7520.
    Home screen web acces works, printing works, etc. only the scan to e-mail which did work, now  doesn't.
    Spent  great deal of time trying to make it work per post 7520 suggestions.
    Is the' solution' post for the WEB problem also applicable to the 7525 wireless printer??
    If not then, how do I correct?? 
    Is this representative of the NEW HP quality for its productws??

     Hi @RICH7520
    Welcome to the HP Support Forums.  I gather that you are getting the connection error message when enabling the web services on your Photosmart 7525 printer.
    Yes the solution for the Photosmart 7520 printer to set a manual IP address and manual DNS server is valid for the Photosmart 7525 printer.  They are both members of the Photosmart 7520 series of printers.  For easy reference I’ve included the link to the post that has the steps with screen shots on how to do this.  Even though the screen shots are for a Photosmart 7510, the steps are the same and screen shots are the same.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 unable to connect to Web Services

    Hi I am having the same Web service error. Could you Pls send me details how to fix. I have tried all that has been suggested. Thanks

    Hello @sammygeeface, 
    Welcome to the HP forums.
    I understand that you are having a problem with the Web Services on your Photosmart 7520.
    If you have done all the steps mentioned on the forums, I recommend that you call the Cloud Services department.
    Please call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Re: HP Photosmart 7520 unable to connect to Web Services

    I am having the same problem and have tried the suggestions.  Can you please help? Thank you!

    You can try below steps and check if your issue is resolved:
    1. Tap the ePrint button which is found on the top left corner of the screen.
    2. Go to Settings, and then look for Remove Web Services, hit Yes. It should go back to the Home Screen.
    3. Tap the ePrint button again then Accept the Terms, press Yes if prompted to enable Auto Update then once done on the process try scanning again.

  • Re: HP Photosmart 7520 unable to connect to Web Services [ New ]

    I can't get it to work, I've tried all the suggestions

    Sharon,
    Welcome to the HP Forum.
    Because you have already tried everything, that is, all the suggestions, then there is not more to be offered here on the community HP Forum.  We only have the "all the suggestions" that you have no doubt already seen.
    Web Services is supposed to work -- and you know this as you have looked up all the answers here and perhaps elsewhere.
    ============================================================================
    EDITS  23-Aug-2014  Afternoon
    You might try using the Firefox browser instead of Internet Explorer to avoid certificate errors and other miscellaneous issues.
     ============================================================================
    Assuming Windows Operating System and having installed the Full Feature Software:
    Install Full Feature Software – Printer
    What else?
    There may be something wrong with your printer.
    Your printer comes with a year's worth of Phone support and you can use it to call HP Tech support.
    Contact HP – USA - Phone Assistance
    HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
    Warranty Required – USA and Canada
    USA – Contact HP // Self-Help – Email - Chat
    Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
    Although I strive to reflect HP's best practices, I do not work for HP. 
    Click Accept as Solution when the Answer is a good Fix or Workaround!
    Kind Regards,
    Dragon-Fur

  • Unable to connect to Web Services. Confirm Internet Access and Try again

    I have tried the other troubleshooting steps listed with logging into the ehp center and looking at the manual dns settings. It is still not working

    Hello @Chris90803,
    Welcome to the HP Support Forums! I see you are getting an error message on your HP Photosmart 7520 'Unable to connect to Web Services.'  I see you have done the basic troubleshooting with no success.
    Please call HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP 7520 Photosmart scanning error message: Unable to connect to Web Services

    After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

    Hello skagitsusan,
    Welcome to the HP Support Forums!
    I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
    Re: Trouble scanning using Photosmart 6520 <---
    The steps will cover your printer, even though they are different Photosmarts.
    Let me know if this works.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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