HP Photosmart 7525

I have an HP Photosmart 7525. At one time was able to choose between TIF and PDF when I scanned. I'm not now given that choice. All scans are in image format only. Any help that can be provided will be appreciated.

Hey @Billhood,
Welcome to the HP Support Forums!
I would like to assist you today in getting your HP Photosmart 7525 scanning PDF, TIF, and JPEG file types again for you. In order for me to provide you the best support I do have a few questions for you.
1. What Operating System are you using?
What's my OS?
2. Are you scanning from the Front Panel of the printer or through the HP Scan Software on the computer?
For now I'm going to provide you with a document on the Front Panel scan options with step-by-step instructions on how to toggle between different file types when scanning.
Scan From the Control Panel (Including Scan to Email, to a USB Drive, and to a Memory Card) for HP P...
Please let me know if these steps help to resolve your issue. If not, be sure to respond to this post with your Operating System so I can provide you more guidance. Good luck! )
X-23
I work on behalf of HP
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My iPhone cannot find my AirPrint printer HP Photosmart 7525. What do I do?

My iPhone and iPad cannot find any AirPrint Printers. MY HYP Photosmart 7525 is AirPrint compatible, what can I do?

Hey kennethfrommascoutah,
Thanks for using Apple Support Communities.
Since you are having trouble using AirPrint follow this section of the article.
About AirPrint
http://support.apple.com/kb/ht4356
If you're unable to print
Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."
Make sure your printer has paper, and enough ink or toner installed.
Make sure your printer is connected to the same Wi-Fi network as your iOS device.
Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.
Have a nice day,
Mario

Photosmart 7525 won't scan to mac...HELP!

I recently bought an iMac (OSX 10.9.4) and an HP Photosmart 7525 e-all-in-one printer. The print and fax work fine, but I cannot scan to my computer.
I've installed the HP software from the HP download site, but I still get a message on the printer that says "No computer is connected" How do I fix this??
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Hi @mfspectrum,
I see by your post that you are unable to scan. I can help you with this.
Enable the scan to computer settings. A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Go to Solution two: Check the Scan to Computer setting, Step one: Check the Scan to Computer setting.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try and scan again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Fax from computer to photosmart 7525 gets cancelled after spooling

I can fax directly from printer, but when I use the HP software or print function on the computer to set up fax and send, the progress goes from spooling to cancelled without any error notices. I have a Dell XPS 8500 running 8.1 and Photosmart 7525 connected by USB and wirelessly. They communicate just fine with the scan and print functions. Both are current on updates using the check for updates utility. I have a dedicated Voip phone line from Comcast and ther most current modem that I have slowed through the fax settings. I've spent hours reading forums on HP and Microsoft searching for exactly this issue. Please help

Hi @xskilledtrades
The truth is, I don't know what is causing the fax from computer function to fail. I understand from your description that the fax is cancelling after spooling, but that you can print and scan just fine as well as fax directly from the printer. I suspect the issue has something to do with the driver, thus I suggest we remove the driver and reload it.
Please use the following steps to delete the printer/fax from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
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Sunshyn2005 - I work on behalf of HP

My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 7525 e-All-in-One Printer won't print black

I've had my product for a little over a year (out of warrenty) I have replaced all cartridges and done Print Quality Diagnostic. However my black won't print. The photo black works, but not the main, large one.
I've super cleaned the pinheads. At the beginning of the print it was dark black, but then faded to gray streeks.
Can anyone help with this?
Thanks!
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The document here may help resolve black not printing on your Photosmart 7525. Go through each of the steps, but be especially sure to check the vents as shown in solution six.
If the steps in the first seven solutions do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How to get my photosmart 7525 to print in black and white on a pc

How do I get the print option on my pc that lets me choose color or black and white in Windows?
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Hi ep43,
Welcome to the HP Support Forums! I understand you would like the options to change from color printing to black and white on your HP Photosmart 7525. I would like you to follow the steps listed below on your computer:
1. Go to your Start Menu
2. Select Devices & Printers
3. Right click on your PS 7525 and select Printing Preferences
4. Click on the Advanced Options
5. Here under Printer Features, you will have the option to Print in Grayscale, Black Ink Only or Off (which would default to color printing)
I hope this helps!
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Photosmart 7525 - Mac OS 10.4 driver/software

HP no longer supports my PowerPC Mac, which runs Mac OS 10.4.11. Unfortunately, HP also generally does not make its printer drivers available outside of a full software suite install (as far as I can tell). If I had access to just the printer driver my guess is that it would work fine under 10.4.11, since later versions of Mac OS use the same printing system. (However, I have never been able to figure out where HP hides printer drivers in OS X.)
Fortunately, there are third party (hpijs and Gutenprint) drivers for many HP printers, but these do not yet include the Photosmart 7525.
HP also does not explain which drivers might work with other printers. I've generally been able to find one that works on a printer for which I do not have a "named" driver by trial and error. For example, I can print to the 7525 using a 7550 driver. However, I have no way to know if this is the best choice.
Does anyone know:
1. Is there a way to get HP's Photosmart 7525 driver without the software suite?
2. If not, which other driver (i.e. one found in hpijs or Gutenprint) is likely to give the best printing results?
3. Would the software listed at the link below, which includes "7500 series photosmart printers" work with the 7525?
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ps-33827-2
4. W
Also, is there third-party scanning software that might work with the 7525 on Mac OS 10.4?
Thanks.
- TSN

Unfortunately, since you are running Tiger v10.4.11, I think the highest iTunes version you can use is 9.
You should be able to purchase iTunes media on your current version of iTunes regardless.
Launch iTunes, select iTunes Store in the source list on the left. Click Sign In on the right side of the page. What happens when you do that?

Compatibility of using Photosmart 7510 printer with a Photosmart 7525 printer from the same computer

Before installing, registering, and setting up my new HP Photosmart 7525 I need to know whether I can keep using my 2 year old HP Photosmart 7510 and its software on my computer and whether this would cause a conflict. My 2 year old Photosmart 7510 works fine and I want to use the Photosmart 7510 and the Photosmart 7525 both from the same computer and network without conflict. And if a conflict would be probable, is it necessary to remove the Photosmart 7510 software before installing the software/drivers for the Photosmart 7525?

Hi,
You can install more than 1 printer to your computer. They will share few folders including HP Photo Creations product but they should live harmony together.
Regards.
BH
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Photosmart 7525 not printing in color

photosmart 7525 won't print in color .
No matter what device I'm sending from or method I use to send to printer, the print only comes out in black and white.

Hello Pneumatic,
Welcome to the HP Support Forums!
I see that you Photosmart 7525 will only print black and white images. Would it be possible to upload an image of this printing result?
Also, if you print a Printer Quality Report, will color print? Touch Setup>Tools> Printer Quality Report. Could you also upload an image of that report too?
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Trouble with my photosmart 7525 printer

I recently moved and am trying to set up my HP photosmart 7025 printer. It says the ink carriage cannot move (but it can) because of a paper jam (I can't find a paper jam) or it gives a message that one or more ink cartridges is missing (none are) or is damaged. How can I tell which cartridge is damaged?

Hello there! Welcome to the forums @dunnellon
I noticed your post about the different errors you're noticing on your Photosmart 7525, and I have some ideas for you!
There are 3 guides/links I would suggest for you. Please try the steps in the guides:
A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
A 'Paper Jam' Error Displays on the HP Photosmart 7520 e-All-in-One Printer Series
Ink Cartridge Problem: An 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge F...
If the troubleshooting does not help at all, I would lastly suggest technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Default file type for photosmart 7525

I am trying to find the default file type that is saved to a USB drive when scanning on the HP Photosmart 7525. This is not my printer, I am just trying to help my sister who lives in another city and is not computer literate. She scanned some pictures (or so she said, after I sent her the instructions from the manual after I downloaded it) to a memory card. She is not sure what she is looking at from what she is telling me, it appears as the pictures were all saved to one PDF document. Does any one know if PDF is the default file type that scans are saved to on a memory card? I cannot find the default file type mentioned in the manual.
Thanks
David

Hi,
You can check from its software on your computer. For documents it's pdf and for photos it's jpg. But you have to select first.
Regards.
BH
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OSX 10.5.8 photosmart 7525 needs osx 10.6

have older mac running 10.5.8 bought new HP/Photosmart 7525 last weekend trying to set up /not compatable with me O/S need to run on OSX10.6 NEED HELP ANY sugestion short of buying new mac

Unfortunately, you will not be able to use this printer with your computer
It's just not compatible. There is no way to get around that.
Sorry,
Kyle
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Remove password for HP Photosmart 7525

Hi, everytime I want to fax it asks for a password (in inital set-up, I had to enter my email address and then asked for password). I do not have to enter email address anymore just the password. Is there a way to scan/fax to email without entering this information - id and pasword? Thank You...

Hi anchor1,
Welcome to the HP Support Forums. I see that you are trying to fax from your Photosmart 7525 printer and you are being prompted for a password.
To better assist you, would you please provide some additional information:
Are you trying to do scan to email or are you trying to fax? The fax function does not require a username and password, but scan to email does.
How is the printer connected (USB cable or wireless)?
What operating system are you using on your computer? whatsmyos.com
If you are using the scan to email feature are you getting any connection errors? When setting up the scan to email feature did you choose auto-login or store email? If you chose auto-login it would have stored the email and the pin for scan to email.
Thank you.
Regards,
Happytohelp01
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Photosmart 7525 All-in-One Printer

I recently bought one Photosmart 7525 All-in-One Printer and everything seems to be well connected and I have the test pass report a couple of times but the printer does not get connected to the incoming fax calls and the the fax is on call and is supposed to activatee itself after 3 rings but does not activate at all. There is a digital buttom an the screen to press if you want to accept the incoming fax but if I am not next to fax, the comunication to the incoming fax is lost.
I have people com[laning they can not send me faxes.
Any suggestions...is only two weeks old.
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George, you helped me solve the problem I had with my printer. After I download the software from your website, not from the CD, it took some time to download the software and when I tried to reach you, you were gone. Anyhow, I really appreciate your patience and help that solve the problem and I was able to connect wirelessly with my desktop and laptop.
Thank you very much,

Photosmart 7525 will not print in color, except from the printer.

This printer refuses to print in color from my computer. Since I bought it to print photos, this is distressing. I followed all suggestions posted for this problem. (I had tried them all before.) It WILL print a copy in color from the printer itself. That is the only way. I use Adobe Photoshop and it won't print in color from there, Word, or the internet. Checked printer preferences; grayscale not on. Printer full of ink. Paper and quality OK. Please instruct me on how to print color photos from a color printer!

Hey , Welcome to the HP Support Forum. I understand you're unable to print in colour via PC with your HP Photosmart 7525 e-All-in-One Printer. I'd like to work with you on this. I have some suggestions that might restore this functionality for you. From what you're reporting, with the printer printing in colour from standalone it sounds like the main issue is software related. Accordingly, I recommend you try the following steps: Clear Temp Files: Press Windows Key + RIn the Run dialogue box type %temp% and select OKIn the Temp folder select all items and delete them. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. On Windows Vista, 7 and 8 if a Temp file is still be used you can simply 'skip' the used item and everything else will delete successfully. Once the Temp files are deleted close the Temp folderRight click on the Recycling Bin on your desktop and select Empty Recycling BinNext, I recommend running Microsoft Fix it (it's designed for Windows 7 but I have found that it works with 8 and 8.1). Click here to install. I've had a lot of luck detecting and automatically solving common printer software setup issues with this utility. If Fix it doesn't find a fix, or it prompts to uninstall the printer driver click here to reinstall your printer. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

HP Photosmart 7525

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