Hp photosmart a622

Our office uses the HP sphotosmart a622 printer to print passport pictures.  We take the photo, and view it on the screen.  The colors are just right.  When we print the photo, the white background is grey, and the faces are quite red.  Passsport services return photos and delay the passports.  Why do the print differnt than they view?  Any suggesions?   We have tried using the auto photo correct, and it didnt' help at all.  It seems to help if we adjust the brightness to almost the brightest setting. 

Hello @sanpete,
Welcome to the HP Forums!
I understand your Photosmart A622 compact photo printer isn't printing a passport picture correctly. I will do my best to assist you! Could you try printing a document or a photo from your computer and let me know if you have the same results?
If you're receiving the same problem, then follow this entire HP document on Horizontal Streaks or Lines in the Printed Image. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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    Aardvark1
    I work on behalf of HP
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    Jabzi
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Hi @TheSynAck,
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    Thanks again,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Is there any way to print a photo from my iphone on plain paper on my photosmart plus printer?

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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
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