HP Photosmart B010 , Setup.exe doesn't run

Hello, i'm experiencing a software problem with a Photosmart B010,when I open the setup.exe(from CD, installer o even wizard installer),it runs in background forever(nothing shows, no app no errors), tried the unistall L3 method(http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01501548), nothing change, when i open the unistall bat a command prompt comes out, i press ENTER and it goes immediatly away, is it normal? If it is normal then where is the problem? Thank you
Bye

Hi,
Follow the steps below and check if that resolve the issue:
First open the Device Manager and expend the Processors tab.
If you have an AMD processor install teh following update and then try installing the HP software:
http://ftp.hp.com/pub/softlib/software12/COL40390/oj-98352-1/HPAMDC50PATCH.exe
If you have any other processor (e.g. intel) the following steps will morelikely be relevan for a such:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
If you have any other security software disable it as well.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
Please let me know if those might help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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