Hp photosmart b109n-z on a mac 10.5.8 having already installed on win7 2nd laptop - issue

Hi, I have a HP Photosmart Wireless B109n-z printer. I setup the printer for the wireless network and then the first laptop has windows 7 op system. I installed this in the usual way and it worked fine. However, i tried to install the printer on the 2nd laptop with a Mac 10.5.8 operating system. This can be found using the IP address in system preferences which i got from the other PC. The Printer at first printed a test page but not anything else. I have tried to re-install a few times but with the same result. I have also re-installed the driver and this had no success. Previously we changed the wireless provider and due to the short nature of the change (2 months) we never installed the printer on this. Ever since we changed back to the original wireless provider the issue has been seen. It should be noted that it is the same provider but different id. Any help on this would be great.

First, you will have to re-install the printer just like you did originally. Do not use the CD for software, get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Now that the printer is installed, on the Mac reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Click on the Default tab, not the IP tab. Look for the printer with Bonjour next to it, select it and wait until the "Add" button becomes available. Click it.
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Error setting up HP Photosmart B109n for wireless from Mac

I am trying to configure my B109n for wireless printing but the setup utility keeps crashing. Printer is USB connected but I want to move it to another part of the room. I am runnin OSX 10.9.2.
Process: HP Setup Assistant [8324]
Path: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/MacOS/HP Setup Assistant
Identifier: com.hp.SetupAssistant
Version: 2.3.12 (2.3.12)
Code Type: X86 (Native)
Parent Process: launchd [163]
Responsible: HP Setup Assistant [8324]
User ID: 501
Date/Time: 2014-04-02 12:58:57.895 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: CD4CC37E-A4CF-B07A-F990-87DC5CF774FD
Sleep/Wake UUID: 43C5067B-3BE5-4FF0-9A93-860D83D611CB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(performContinue from sender ACMCustomButton 0x3592b0
Dyld Error Message:
Symbol not found: _WirelessIsAvailable
Referenced from: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/Plugins/WiFi Confirm Settings.WiFiPlugin/Contents/MacOS/WiFi Confirm Settings
Expected in: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
This question was solved.
View Solution.

Hi PaulEich,
Welcome to the HP forums!!
I see from your post that you have a Photosmart B109n that you need to connect wirelessly to your Mac that is running 10.9. I will absolutely do my best to assist you with this!
I believe the reason the software is failing is because it's not intended to be used with the 10.9 operating system. At this time HP does not have full feature software released, you would have to install it via the Apple Updates. Which leads to the next issue, how to connect the printer to your wireless network. To do this, we will have to connect the Mac to the printer to get things setup properly
Please follow this post I did, that has worked for others, to get the printer connected to your wireless network. To restore the network defaults on your printer, please press the Setup option, then Network, then Restore network defaults, followed by Yes. Then to print off the Network Configuration page on your printer please follow the steps below:
On the control panel, touch the button ( ) next to Scan . The Wireless/Scan menu displays.
Touch the button next to Wireless Menu .
Touch the button next to Wireless Settings .
Touch the button next to Print Network Configuration Page .
Touch OK . The Network Configuration Page prints.
Let me know how this goes for you!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Need to install for but mac says that firefox is already installed and I cannot find it.

I am trying to install TOR (had many moons ago and thought I closed it). It says that firefox is already running and I can't open it twice. Possibly I have firefox and possibly I don't. I cannot find it anywhere, nothing to drag to the trash. I want to reinstall it after, but I can't find it anywhere in my computer. I just get the warning when I try to install TOR.

Hello  ,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. 
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If you have installed Windows via Boot Camp you open Windows by holding the option/alt keys during startup. Then selecting the Windows icon followed by enter key. Once Windows is properly installed the Boot Camp software has no direct function as Windows runs natively.

Installing HP Photosmart C309 printer on my Mac

Can anyone help me to install HP photosmart C309 printer on my Mac. I thought it had installed Ok, but when I try and print, it says it is connecting and then says there is a communication problem .

You're very welcome, and that's great news. Now because you were able to add the printer and successfully print from the EWS, it let's us know that everything is set up properly we just need to contact the router manufacturer and have them open up some ports that may be blocked.
When you contact them please tell them to make sure that the bonjour multicasting is enabled on the router. Now you will need to make sure that the following ports are unblocked:
UDP: 427, 161, 137, 138,
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Once these settings are changed and ports unblocked you should now be able to successfully print to your D110a.
Let me know how everything works out!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Premiere elements 12 and photoshop 12: installed on Mac. Can it also be installed on PC?

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If you originally purchased a download you can download the free trial for windows using the link below. Your serial number will still be valid on both platforms for PSE12. Older versions were platform specific as mentioned by Barbara.
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Why does Mac keep installing printer when already installed?

I have a client that has Mac Air running Mountain Lion 10.8 connected to LAN via WiFi. The printer is an Epson WF-3520 connected to LAN via ethernet cable. The router running pfSense has Bonjour services allowed between LAN and WiFi. The Mac keeps re-installing the printer and increments the printer queue each time. The highest enumeration has gotten to -57 after the printer name. Other Macs in the same LAN do the same thing. Trying to figure out why the Mac forgets the printer is already installed. I have done everything I can think of except re-setting the printer system.
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Mac 10.5.8 VS Photosmart B109n-z: connection problem

Hi,
i've got a problem with my brand new Photosmart B109n-z.
Two days ago I've installed the software and connected my Mac 10.5 to the printer. I've successfully spent few minutes printing docs wirelessly. Then i turned off Mac & printer and went to bed. The day after, Mac was unable to see the printer. Followed the "emergency instruction" (switch off the router, mac, printer, restart all > that didn't solved the problem). So I uninstalled, then installed and connected again. At this point, Mac was able to see the printer again. New documents were printed successfully. But then, after having turned off the Mac again, here is the same problem of the day before.
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I apologize for my english (i'm from Italy).

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
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- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How to Install HP Photosmart Ink Adv K510 in Mac Book Air?

Does anyone know how to add printer in mac book air? we have HP Photosmart Ink Adv K510 but i dont know how can I install it in our macbook air. Our Printer is connected through WLANand even our mac book is connected in WLAN. Please Help.

Hi gachy1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to install the printer on Maverick.
I will be happy to help you.
I have provided the URL for setting up the printer with the Apple Software Updates.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
Make sure when you add the printer it shows the printer's name and not Airprint.
(you might have to click the dropdown to select the printer's name)
This document shows you 3 different ways you can scan on the Maverick.
How to Scan: OS X v10.9.
Hope this resolves your issue.
Thank you for posting on the HP Forums.
Have a good day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

New router - how to change wifi settings for Photosmart B109n

I got a new router. How do I change the wifi settings for my Photosmart B109n? I changed the PC wifi settings (no problem). I connected the PC (Windows 7) to the printer by USB cable. In the HP Solutions Centre, when I click on Settings / Network Settings, it tries to open a browser (IE9) page, with the URL being the IP address (192.168.2.3), but it goes to the "cannot display" page. Do I need the HP software CD? (I think I've lost it.) The manual explains how to set up (using the CD), but I can't find how to change settings for a new router.

Glad to see that you have everything solved. If you run into any other problems, feel free to ask.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

HP Photosmart C7280 All-in-One , Mac 0SX 10.6.8 Error message:' pump motor stalled

HP Photosmart C7280 All-in-One , Mac 0SX 10.6.8 Error message:' pump motor stalled' press (I don't recognise the icon!)
What is the button & what is the solution?

Hello, I don't have a floor model of that printer available and the manual for this printer does not mention the pump motor. But I would first try removing and reseating all the cartridges in the printer and power cycle the machine. If you are still getting that error message I would do a hard reset that involves removing the cartridges. No user settings are lost with a hard reset and it is a very common tool used to try to resolve a hardware issue with a printer. To do a hard reset with removing the cartridges:
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Then pull the power cord out of the rear of the Product, and then unplug the cord from the wall outlet.
Wait at least 20 seconds.
Plug power cord back into wall outlet and then back in the rear of the printer. It should power on by itself but after 10 seconds or so use the power button to turn machine on
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I am a former employee of HP...
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HP Photosmart B109n-z (printing problem) please help

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I work for myself and work from home so need to get this resolved asap.
I've checked the cartidge - it's good.
I've checked the connection and print cartridge bay - they're clean.
Please help.
The colour is working fine.
The black ink issue is the same whether printing, scanning, or copying.
And I have tried turning everything off and on again!!!
This question was solved.
View Solution.

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HP Photosmart B109n-z (printing problem)

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I've checked the cartidge - it's good.
The color is working fine.
I have tried turning everything off and on again!!!
I have done the cleaning process and second stage printhead cleaning process.
Can someone give me hand on this?
Regards,
Roberto

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

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Please read this help document:
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Or this one:
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I have a HP photosmart B109n. it was working perfectly and suddenly unable to get it to power up.

HP photosmart B109n. Working perfectly with Windows 7. Just cannot get it to power up. the power is going from the plug to the AC adapter but does not seem to be going as far as the printer

Try first deleting the printer from System Preferences (under the Apple menu) > Print & Scan. Then add it back in again.
Best of luck.

Hp photosmart b109n-z on a mac 10.5.8 having already installed on win7 2nd laptop - issue

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