HP Photosmart B109n-z (printing problem)

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it. 
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents.  I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I've checked the cartidge - it's good.
 The color is working fine.
 I have tried turning everything off and on again!!!
I have done the cleaning process and second stage printhead cleaning process.
Can someone give me hand on this?
Regards,
Roberto

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing.  There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Similar Messages

  • HP Photosmart B109n-z (printing problem) please help

    Hi all,
    I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it. 
    The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents.  I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
    I work for myself and work from home so need to get this resolved asap.
    I've checked the cartidge - it's good.
    I've checked the connection and print cartridge bay - they're clean. 
    Please help.
    The colour is working fine.
    The black ink issue is the same whether printing, scanning, or copying.
    And I have tried turning everything off and on again!!!
    This question was solved.
    View Solution.

    Hi,
    You might try Solution 5 in the troubleshooting document I am linking here:
    Ink Quality Troubleshooting
    This will show the colors that are printing.  There are also addtional troubleshooting steps to follow
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Problem HP Photosmart B109n-z printer

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    This question was solved.
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    OK, is your US Robotics router a DSL modem/router?  Is it yours or your ISP's?
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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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