HP Photosmart B209a: Cannot print 4 x 6ins photographs

When I attempt to print photographs using the upper photograph paper tray, the tray draws back and forth as though the paper will be drawn in to print but then I am always given the message to reinsert and lower the paper tray.  I cannot see any way to have the paper tray inserted other than it is.  Other printing using the lower tray is performed as it should.

Try the information in this document:
From the Photo Tray
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

  • Photosmart 309 cannot print on 5.5 x 8.5 paper - using windows 8

    I am trying to print thank you notes on 5.5 x 8.5 card stock.  Even if I put a custom size on page set up in Microsoft Publisher, printer says paper is wrong size.

    Welcome back to the community, @imomof4
    After checking out the printer specifications for your Photosmart c309a model, the size of card stock you are trying to print on is not supported.
    I hope this helps answer your concern.
    Have a great day
    Source
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Photosmart C6180 cannot print black

    Hi
    I have tried to clean the printer head and do the different adjustments but nothing helps. Haved tried with two different black colors but nothing helps.
    I saw the other thread about removing the printer head and wash it but first of all I am not sure this is correct to do for this model and second.... I really cannot figure out how to do it :-) no easy way to get into the printerhead as far as I have been able to figure out.
    So if anyone could help it would be great :-)
    Regards,
    Gitte

    Hi rdiff
    For the C7280 - have you checked the ink levels are ok? Have you run the clean print cartridge utility? More details in the link below; also check out the section titled Missing Colors
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01078785&tmp_task=solveCategory&lc=en&dlc=en&cc...
    For the OJ6000, it's worth checking the cartridge is properly vented and the printhead is clean. More details here
    Please let me know how you get on
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Photosmart 6510e cannot print a "screen shot" onto plain A4 paper ?

    hi all, my lap top has broken down, using an iPad2 i can print with airprint perfectly ok onto a4 paper. i select a file from my iPads photo stream, it is obviously a photo, but it is a screen shot and i want it printed onto a4 plain paper, my 6510 insists on me putting a photo sized glossy paper in, so it wont print anything on a4 plain paper ! perhaps i should add the printer is brand new and i have just taken it out of the box later i have tried to print the same picture using eprint, same result, why cant i print a picture onto A4 size paper ? PLEASE tim
    This question was solved.
    View Solution.

    Hi TIMMYTOAD,
    AirPrint does not have any formatting capability and ePrint is very limited.  I would download and install the HP ePrint Home & Biz app from the App Store.  It will allow you to select paper size, image size, paper type and paper source.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided.
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • HP Photosmart 6510 cannot print in Parallels for Mac using Windows 7

    I currently use the above model of printer with my Macbook (OSX Mountain Lion) and have no problems printing with the MAC.
    The problem is when I am in virtual machine mode (Parallels Desktop 8) and trying to print from Windows 7.
    Although it seems to be recognising the printer, it is telling me the printer is 'offline: 1 document waiting'.
    The Parallels support pages say that printers should work automatically.
    Can anyone help?
    This question was solved.
    View Solution.

    Sounds like a bit of a mixed setup here, where you are using a Macintosh with Windows loaded onto the system. My first question is on the profile you are working with have you loaded the appropriate drivers from the website for the Windows machine? Here is a link for that : 
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?cc=us&lc=en&dlc=en&product=5058336
    I would also run this diagnostic test too :
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c03286146
    Let me know, and I will do what I can to help! 
    Have a great day! 

  • Photosmart B209a setup cannot connect to printer wirelessly

    I've had a Photosmart b209a printer for about 2 years and used it with no problem.  Couple of weeks ago upgraded to windows 8.1 and then neither of my two printers would print.  Long story short, I restored the computer back to windows 8 (which was factory installed) and can now print on my laser printer but not the Photosmart.  I have tried and retried installation and setup and always get the same problem:  The IP address is visible on the router's list of network devices, it is visible on the printer's front panel in wireless settings, and when installing the software with USB it can see the IP address when trying to setup wireless connection.  Then, the setup says it cannot connect to the printer.  It sees the printer, attempts to contact the IP address, returns the following:
    "Your computer is unable to communicate with your printer at 192.168.1.114. This may be caused by firewall software. If you are using firewall software, verify that UDP port 427 is unblocked for both inbound and outbound traffic.
    Your PC can not communicate with your printer at address 192.168.1.114. Check all cable connections. Check that the printer, PC and router are powered on and connected to the network."
    Obviously, the PC and router are turned on and connected.  I even went to the security software and turned off the firewall AND created a new UDP port 427 and still no luck.  What has happened to my printer???

    Hey sue_M,
    The first step that I would suggest, would be to run the HP Print and Scan Doctor. I have included the document 'Try the HP Print and Scan Doctor for Windows'. This will walk you through the download, as well how to use the tool.
    Now to confirm a couple of questions with you.
    1. What firewall do you use? (ie. Norton, Windows, MacAfee)
    2. Do you just have the one firewall, or multiple firewalls?
    3. For the UDP 427 port, have you made sure that this port is open in your router firewall?
    Looking forward to your answers.
    I worked on behalf of HP

  • Connecting a hp photosmart b209a printer to a samsung galaxy tab 3

    I cant seem to connect to the hp photosmart b209a printer with my samsung galaxy tab 3. When i try to use a wire it tells me incompatable and when i try wirelessly i cannot see the printer as selectable. Are there any updates to the printer or programs i need to download to make these two see each other?

    Hi,
    Your print is not a network printer:
        http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01770374&tmp_task=prodinfoCategory&cc=us&dlc=en​...
    Please try the following way:
       https://support.google.com/cloudprint/answer/16861​97?hl=en
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Print from iPad 2 to PhotoSmart B209a

    How do I set up printing from my iPad 2 to my PhotoSmart B209a.  Both are on my wireless network.  What app should I use, and how should I set it up?  Also, I want to print either text or photos.  Thanks.

    Hi ,  Welcome to the HP Support Forums.  I see that you would like to learn how to print from your iPad to your Photosmart B209A printer. The first step is to ensure that their printer is connected to their wireless network.  If the printer is not connected to your wireless network please visit HP’s Wireless Printing Center – Connecting Your Wireless Printer.  It lists the different the methods for connecting your printer to your wireless network.  Please note that your printer does not support the Wireless Setup Wizard from the front panel.  The next step is to download and install HP’s ePrint Mobile app.   I’ve included the HP ePrint Mobile App FAQs document for reference.   Please let me know how the outcome.

  • Keep getting "out of paper" message, cannot print Photosmart 3150

    keep getting "out of paper" message even though tray is full. No paper jams, checked front and back doors. cannot print Photosmart 3150

    Please read this post then provide some details.  What printer model? What operating system? 
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Just purchased a Photosmart Plus B210a cannot print a black & white photo, coming out green.

    Just purchased a Photosmart Plus B210a cannot print a black & white photo, coming out green.
    This question was solved.
    View Solution.

    This would indicate your magenta ink is not printing properly.  Try the troubleshooting steps in this page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Cannot print photos from PhotoSmart

    I am unable to print photos in PhotoSmart.  Once I select a photo and say "print", I only get a message saying that the photo size is too large for the paper size.  I am unable to change the paper size in the menu to the right.  Thus, I cannot print anything.  All of the other functions appear to be working.

    Good morning,
    If you post this question in the printing section of the forum, it will probably get better exposure to folks who know the printers better than most of us in this section do.
    http://h30434.www3.hp.com/t5/Other-Printing-Questions/bd-p/Printing
    The link takes you to the Other Printing Questions section.  That might be a good place for it, or perhaps one of the other printing sections.
    Thanks, and good luck,
    GeorgeFN
    I work on behalf of HP.

  • Photosmart B209a Printer and HP364XL cartridges

    Afternoon all,
    This one has baffled me and I can't find any answers online anywhere so hoping you can help...
    I have a Photosmart B209a All in One printer. The shopping card that came with it specifies that the cartridges that can be used with it are HP364 and HP364XL (for all colour and black cartridges). So I bought a black HP364XL as it was more economical. 
    The cartridges are lined up as Magenta, Cyan, Yellow and Black from left to right. There are little symbols on each slot to tell you which cartridge to put where. All good so far. The cartridges that came with it aren't the XL version and the black cartridge is about twice as wide as the colour ones (even though none are XLs). When the new XL cartridge came, it is half the size of the normal black cartridge that is already in there (so the same size as the colour ones), and just won't fit in the slot. Underneath the cartridges just between where the pull tab (to eject the cartridge) is and the metal chip, there is a hole on the cartridge that is currently in there. The XL cartridge doesn't have that hole so it won't slot all the way down.
    So it is obviously not meant to go in that place.
    So I was wondering - have HP made a mistake and teh XL cartridges just don't fit. Or, have I got a duff XL cartridge. Or, is the black XL cartridge supposed to be used on its own or something, and goes in one of the other slots where the colour cartridges currently sit?
    I'm confused on this one. All the cartridges are genuine HP and I've never had problems like this with other printers.
    Anyone able to shed some light on it?
    Thanks,
    Sarah
    This question was solved.
    View Solution.

    kriandor wrote:
    Thank you very much HP! I had the same problem when I bought a 364XL (photo) cartridge for my Photosmart B109 printer. Now I have to buy another cartridge because it's the wrong one - which I've unwrapped so I can't send it back. [snip]
    I would suggest you Contact HP, explain the situation and ask for an exchange. 
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Cannot print all colors on HP Photosmart C7180

    Cannot print all colors on HP Photosmart C7180. Changed cartridges, updated Mac Software. Did not help, When using the HP diagnostic test only 4 colors show.

    Time to contact HP support.

  • Cannot print photos from Shutterfly Studio or HP Photosmart Essential to Officejet J6480

    I am unable to print photos from Shutterfly Studio or HP Photosmart Essential 3.5 to my Officejet J6480.  After I click print, the printer sounds like it's going to print, the "printing" message appears in the printer window, the light blinks, but then nothing happens.  
    The J6480 is over a year old and I've never been able to print photos on it unless I copy the photos into Powerpoint and then print. 
    Relevant info:
    * Problem: cannot print photos from Shutterfly Studio or HP Photosmart 3.5
    * HP Officejet J6480
    * XP Operating System Service Pack 3
    * USB connect
    Thanks! 

    I have Kodak Easy Share and it is changing over to Shutterfly.  Why can't I print pictures from my Kodak camera or Shutterfly on my new HP 6510 printer?  Why isn't there an option except Snapfish?

  • Incorrect printer cartridge for photosmart b209a-m

    Purchased a photosmart all in one B209a-m printer but the Black XL cartridges DO NOT fit!
    They are the proper length and height but are much much wider than the standard black cartridge (Looking down at the top as they are standing side by side )! 
    Is there a hardware upgrade to accept black XL cartridges or is the HP Website lying?  All the other color XL cartridges fit perfectly though.  Doesn't make sense.
    Help mister wizard!
    This question was solved.
    View Solution.

    Good Morning!
    I was so fustrated I took the printer back to "Max" where it was purchased and told that for some reason the base of the recepticle for the Black 564XL was not wide enough to accept the cartridge.  HP has made a newer printer (516) that does however accept this cartridge.  Now.... just to confuse the issue further... HP now makes a blackXL for my b209a-m but is the same dimensions as the standard cartridge all around.  Only holds enough ink for 580 pages though.  Better than the standard cartridge but not as good as the larger 564XL.  Oh well... lesson learned.  Maybe next year I'll get the 516 printer.
    Thanks for your reply though!!!  Wooo to the whooo! 
    Continued success in all you do!!!

Maybe you are looking for

  • How does one pass import parameters to a report within a method?

    Hello all, Well how does one  pass import parameters to a report which is within a method ...end method. for example : method 123 SUBMIT reportname using selection '1000' endmethod . Here we need to pass values into the selection screen and run the r

  • How to trigger javascript in parent window which opens a pdf in iframe after event (didPrint)

    My main goal is the following: 1. PHP generates PDF using fpdf <-- OK 2. javascript: PDF opens in an IFRAME <-- OK 3. PDF prints silently using emb java <-- OK 4. After print, call a function in my javascript <-- Problem I tried window.onload() in ja

  • Problem in Graphic Driver AMD Radeon HD 7670M

    Hi Guys , i'm new Here ,i had Hp Pavilion G6 2332se ,it has AMD Radeon HD 7670M ,i tried to update it but this was the result please help me ,how to solve this problem ?

  • File info - causes freeze up

    I'm using CS5 12.0.4 on a Mac 10.6.8 When working on an image and then going to File Info it causes a freeze-up A blank info window comes up and the application is frozen. I have to force quit and lose unsaved work. The first time I left it on overni

  • AIX/Oracle system copy guide

    Hi Experts, I am preparing a system refresh (system copy) from production to test system via DB backup and restore.The two systems are on different AIX servers. The systems are running on SAP enterprise 6.20 on Oracle 9.2 and AIX. I can only find the