HP Photosmart B210a - Ink is not absorbed by HP Advanced Paper

I have had this printer since December and it has never been able to print photos correctly. I have only used HP Advanced Paper and always been sure to set the printer to HP Advanced when printing.
The ink does not seem to absorb properly in the dark areas of the photo. Also, I constantly have to clean the cartridge heads, possibly this has to do with the ink not being absorbed properly. I have spent hours on the phone with tech support and all they can tell me is to run diagnostics and buy new ink cartridges. Is there a straight forward solution to this issue? This printer is a replacement for a 5 year old printer that has so far been able to print much better photos.
Thank you.

Probably a clog in the printhead. Try using the HP Toolbox in the Solution Center, Print Settings and use 'Clean the printheads'. May need a few runs before seeing acceptable results.

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Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi,
Fisrt off all check if the paper tray is correctly on the unit, so take it of and replace it. Second go into printing preferances, select photo printing and find where you can select tha paper source, put it on phototray and try again.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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Hi, I have an HP Photosmart B210a that wont print black ink. I have used a whole set of ink cartridges by cleaning the print heads, allignment etc. I just installed ALL NEW cartridges and the sae thing is ocurring. I have replaced plenty of cartridges and am experienced. Just all of a sudden one day the printer stopped printing black ink on plain paper documents like with MS Word, excel and PDF, etc. It's not set to greyscale either, actually it wont even print grey! However, if I go to a photo with plenty of black in it, it will print it JUST FINE!!! I'm at my wits end! I have followed EVERY head cleaning advice in the forums but it will not print black in except on photos... Please help!!!!

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi @sblilly
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
I need to know your Country/region, Please include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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What does this mean?

Hi @BrendaMC,
Welcome to the HP Forums!
I noticed that your HP Photosmart B210 printer is not printing black ink, and that the pages are coming out blank. I am sorry to hear this, but happy to help!
I would suggest to go through the following guides:
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus e-All-in....
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Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Have you run the HP Home Network Diagnostic Utility?
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Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

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jewlz0001 wrote:
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HP Photosmart B210a - Ink is not absorbed by HP Advanced Paper

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