HP Photosmart B8550 printer

Error message is "general printer error". All movable parts are checked, properly set, not jammed, etc. Prior to this error the printer was making "gear grinding noises." I've turned off & on, unplugged & reset, but nothing happens and it won't print. Printer is 3 weeks past the warranty date. Any suggestions? Thanks

Funny thing is the same thing just happened to me and mine is 4 days past warranty. I've checked everything in and around and can't seem to find a fix.

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How can I get my Photosmart B8550 to print envelopes from the photo tray?

I have a Photosmart B8550 printer. I print a LOT of envelopes for greeting cards through Stamps.com. I would like to be able to load invitation envelopes in the photo tray so I don't have to keep switching between paper and envelopes. I tried it and the only thing it will print is photo paper (or 4x6 card stock)

Hi,
Connect your printer to the network router.
1. Wireless>Wireless Settings>Wireless Setup Wizard.
2. Enter the router password to connect your printer.
or
1. Run the HP software and select the network/wireless connection method.
After printer is successfully connected to the network, enable Web Services/ePrint.
1. Press the ePrint button on the printer or the Web Services icon on the printer front panel.
2. Press Yes to accept terms of web services.
3. Press Yes to accept future updates.
4. A page will printout showing you how to register your printer's new email address which you will use to send your ePrints to.
Please click the blue Kudos star in the post that helped you.

Prints don't match display - photosmart b8550 - skin tones have reddish tin

when printing to photosmart b8550, the prints don't "color match" the display.
skin tones especially have reddish tint. should the printer or iphoto control
the colors?

Welcome to the Apple Discussions. First I have to ask the obvious question: have you checked the levels in the various ink cartridges?
Color control is very difficult. Unless you print from an application like Photoshop or Photoshop Elements where you can set the preferences to have the application control color the printer will usually have the control.
What I would do is find a color image like this color image or this one and use it to run tests on regular paper, changing the various settings in the Print window till you get what you like. Then save those settings as a new preset.
Do not use a color image file that has the Adobe RGB color profile. You want one with the standard sRGB or sRGB IEC1966-2.1.
Also calibrate your monitor via the System/Displays preference pane. In the Print window menus there are a couple of panes for color management. Take a look at both, and others, to fine tune your setup.

Photosmart B8550 stopped printing from Win 7 Home Premium

I've had a Photosmart B8550 for several years. It used to print from my Win 7 Home Premuim setup, but won't now. I've attempted several fixes, driver un-installations and re-installations, including what is described in a thread that started on this forum on 7/15/13. The cumulative result is that I can print beautiful diagnostic pages from the HP Solution Center software, but nothing from any application running on Windows, nor a test page from the printer properties page in Control Panel. When I click the "Print Test Page" button on the printer properties page, I see the page flash briefly in the B8500 Series printer queue window and disappear -- but no page is printed. Is there a fix I haven't seen? Does this mean the printer has fried? Is there one last attempt I can make before (probably literally) heaving this one out the window?
This question was solved.
View Solution.

Hello jevaino,
I would like to assist you, but I require more information:
Is your Windows 7 32-bit or 64-bit?
Is the printer connected to the computer using a USB or wireless connection?
Did you try installing the printer software from the CD, download from our website, or built-in drivers on Windows?
Please answer these questions as soon as possible so I can assist you. Thanks.
Mario
I worked on behalf of HP.

I have a hp photosmart B8550 that has stopped printing black. Any help from any one?

i have a hp photosmart B8550 that has stopped printing black. I put in a new black cartridge, but still no luck. i am about ready to trash the unit. It never has worked well and uses a lot of ink. Any help from any one?

Hi sydnoid_615
Sorry to hear that you are having this issue and I hope you are otherwise doing well;
What Operating System?
If windows Xp or later try this HP Hardware Diagnostic Utility
Veriify the printer firware and software up to date Go Here select your OS and verify
How your printer is connected to your computer USB, Wireless, Ethernet ,ETC)
if networked check the firware of the printer is the latest as well
Hope it hepls;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Photosmart B8550 photo black prints blue/cyan

My Photosmart B8550 has recently begun to have problems printing dark/black on photos.It has printed wonderfully up to now, but I began to notice that Photo Black doesn't seem to be printing black when I print on glossy photo paper. Where black would be in photos becomes bluish...or cyan. I've even bought a brand new HP Photo Black cartridge, but still the same thing.
Oddly, a diagnostic printout on regular printer paper shows no photo black in the large color squares. At first I thought I was out of ink, but it's a new cartridge now. and still on occasion only shows some black smudges. Now I'm thinking perhaps something is clogged though I'm not sure what to try to clean, or how. However, when I print to glossy paper it's as if it's substituting cyan for what should be photo black. Strange...
A test print of a strip of blocks of grey scale...white changing to solid black... will begin white and slowly change to grey. But at about the 50% point it begins to show more of the cyan. By the time it gets to what should be solid black, it's solid cyan.
Anyone have any experience with this or know what I can do to fix it before I have to junk the thing already?
Thanks,
C

A quick follow-up: I downloaded the HP Diagnostic Utility and ran it on the B8550. The printout that resulted from running the utility looked perfect, though it printed on regular printer paper--not glossy photo paper, which seems to be the issue in my case (fwiw, I've been testing on 4x6 glossy).
The diagnostic prints out a sheet with text and a square for each color..and black. That black looks nice and black, though if it's diagnosing this printer it doesn't tell you whether the black square is specifically 'Photo Black' or just a black that might have been the big text-black cartridge. Still, everything looked fine and the small still-life picture on the sheet also looked fine as far as I could tell.
So I'm still stumped why, when I print a test photo on 4x6 glossy (true HP paper that came with a cartridge), solid blacks will look bright cyan blue. There may be shades of grey along the way, black hair may show some blackish-greys...but a black shirt will print almost totally bright cyan blue.
--@#$% :/

Is there any way to print a photo from my iphone on plain paper on my photosmart plus printer?

Whenever I try to use Airprint to print a photo from my iPhone to my Photosmart Plus printer, it tries to print it on photo paper from the photo paper tray.
I want it to print on the plain paper in the regular tray.
I read online where this is possible with the iPrint app - but when I went to the App Store, there is no iPrint App. I found a sticky post here saying that it has been removed from the App Store in anticipation of a new ePrint Home & Business version that won't be available everywhere until September.
So, in the meantime, is there anyway to change the location of where the photos from the iPhone print?
Thanks in advance for any assistance.

HI
Most likely their is not, as printing pictures is standard set to photopaper as you most likely need good quality. Pictures on normal paper are not considered good quaity and thus not set as standard.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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AIO app on iPAD not finding my HP Photosmart C4750 printer

The AIO app on my iPad can't find my HP Photosmart C4750 printer. However, the HP eprint app on my same iPad does find the printer. Printer is turned on, connected to the network. My HP laptop and my HP eprint app on my iPad both find the printer. Only my AIO app on my iPad is blind to the printer.

Hello world-peace,
Welcome to the HP Support Forums!
I was able to find out why the C4750 will not listed in the All-in-One Remote app, but is in the ePrint app. The printer just isn't supported in the app.
You will have to keep using the ePrint app for any printing done with the iPad and C4750.
Wish I better news, or a workaround for you.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

[Solved] Hp-setup cannot find my HP Photosmart Plus printer

Hi all,
I'm trying to set up my HP Photosmart Plus printer. I have an Arch desktop acting as the CUPS server, which I ssh into from my laptop. I've gone through the CUPS installation and linux - linux sharing instructions. When I try to set up the printer through the CUPS web interface, it easily detects and adds my printer. I can access it from my laptop and print stuff fine. However, it will only print out:
**** Unable to open the initial device, quitting.
I discovered that the printer should instead be set up using hp-setup. Running hp-check -t gives this.
Running hp-check --fix prompts to reinstall the printer through hp-setup, and so it removes the printer from CUPS and starts hp-setup -i.
When I select "net" for the connection type (my printer is wireless), it can't find my printer, even though the standard CUPS interface had no problem with this.
[?1034h
[01mHP Linux Imaging and Printing System (ver. 3.12.11)[0m
[01mPrinter/Fax Setup Utility ver. 9.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
[01m
Enter number 0...2 for connection type (q=quit, enter=usb*) ? [0m
Using connection type: net
error: No device selected/specified or that supports this functionality.
Here's a list of all the packages on the system, in case you're doubting that I forgot to install a particular dependency.
If you need any more info, just tell me.
Thanks!
Last edited by Mindstormscreator (2012-12-18 21:55:23)

So I tried connecting it through USB instead, and now I get these messages:
Using queue name: Photosmart_Plus_B210
Locating PPD file... Please wait.
warning: No PPD found for model photosmart_plus_b210 using new algorithm. Trying old algorithm...
Found PPD file: drv:///hp/hpcups.drv/hp-photosmart_plus_b210_series.ppd
Enter a location description for this printer (q=quit) ?pool-room
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/usb/Photosmart_Plus_B210_series?serial=CN15V3250N05J9
Queue name: Photosmart_Plus_B210
PPD file: drv:///hp/hpcups.drv/hp-photosmart_plus_b210_series.ppd
Location: pool-room
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
I've gone on a hunt for this ppd file before with no success. Does anyone know an absolute location to obtain it?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

I own a HP Photosmart C6180 printer. It sat for several months so I replaced all of the ink cartridges. It will not print because it says the magenta ink cartridge is empty. It is brand new and i can see the ink inside of it. I am not sure what to do. I don't want to take it to get serviced as I live several hours from any computer or printer repair shop. Please help!

Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

I am trying to locate an HP Photosmart 7960 printer install disk. Any ideas how to get?

Two questions....
I have an HP Photosmart 7960 printer and we have a new computer. We cannot find the install disk. I called HP and after about 2 hours of "help" was told that they can't support the printer anymore - it's too old. None of the on-line downloads from HP worked.
I have TONS of ink for this printer...
The ink cartridges are 56, 57, 58, and 59. If I cannot locate an install disk it may be worth my purchasing a printer that uses these cartridges. How would I find out what printers are available that use these cartridges?
This question was solved.
View Solution.

So the basic drivers listed under the link below didnt work?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=305383&lc=en&cc=us&dlc=en&lang=en&cc=us&...
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?

My HP Photosmart C309a printer stopped printing. i uninstalled & re-installed the printer and software. on the reinstall, a message popped up that "wireless radio is not functioning'" how do i troubleshoot this?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Do it soon.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart D6160 printer with Windows 7 os

I have an 18 month old HP Photosmart D6160 printer that has performed excellently on my PC running Windows 2000 Professional. The printer using the installed CD software was able to provide test prints, maintenance information and most importantly show which of the six ink cartridges was empty when the printer cartridge indicator light showed a problem. I have recently bought a Packard Bell TJ65 laptop using the Windows 7 os but HP do not provide any updated drivers for this os. The Windows 7 os recognises the printer and has a basic driver which does allow me to print but in order to ascertain which of the six cartridges has a problem (low ink level or empty) I have to remove and replace each cartridge in turn in order to find out which one needs to be replaced. None of the other printer maintenance is available either. I would appreciate any advice on whether there is a workaround for this problem. Thank you in anticipation! Ken

I have exactly the same problem, I have tried on HP's website, they seem to have some software for windows 7 now, but have tried to download the patch but as the original software would not install with windows 7 OS the patch wont work, it would not be so bad if the printer was really ancient, but it is not, the company do not seem to be very supportive, I have loads of ink for it but can never tell which cartridge has run out until it stops printing that colour. What a shame there does not seem to be an answer.

Can't scan to PDF file on HP Photosmart 7520 printer

I have two HP Photosmart 7520 printers - one in my home and one at summer home. On one when I scan I get the option of document or photo and PDF or jpeg. On the other printer, I am not given any options and it automatically scans into a jpeg file. How can I get the PDF format option to work on printer number 2?

Hi @healthdesigner,
Welcome to the HP Forums!
I understand that you cannot scan to PDF on your HP Photosmart 7520 printer. I am happy to help you with your scanning!
For further assistance, I will need some additional information:
If the printer is connected, Wireless, Ethernet, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer is able to make copies.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart B8550 printer

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