HP photosmart C309a: Wireless radio is not functioning

I completed the wireless network test report and the diagnostics summary states that the wireless is not working and there were no wireless networks detected.
This printer had been originally connected directly to the internet port and had been able to print from all locations in the house wirelessly. Now that the internet connection is not plugged directly into the printer- it is not working. 
What do I need to do?

Hello HMeredith,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are unable to connect wirelessly any longer to your Photosmart C309a model. I would first recommend restoring the network defaults and attempting to connect to your network again.
On the printer, select Setup Menu, Network, Restore Network defaults-Yes and restart the printer.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Radio, turn ON.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Setup Wizard (this will search for all the networks in your area, choose your network and enter your SSID (router password) to connect, then the printer will tell you it's connected.
The printer will display an IP address (ex: 192.168.1.2) so if you input the IP into a web browser, you should be able to reach the embedded webserver (printers webpage) which will show you it's connected to the network.
Now the printer will be connected to your network.
If you are still unable to connect to your network or run into any issues, please let me know the details and I will look into this some more for you. Please also include which OS you are running on your computer if further issues arise.
Here are two links to help you find which OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • PhotoSmart C309a wireless radio is not functioning. Does anyone know why that my be?

    My printer used to work using my wireless network.  It failed to print and a diagnostic told me the wireless radio was not working.  Does anyone know why?

    Hello,
    "Wireless Radio Not functioning" usually indicates an issue with the wireless card in the Printer.
    Please try below steps ..
    While the Printer is ON, unplug the Power Cord from back of the Printer.
    Wait for 30 seconds and then Plug in the Power Cord to the printer.
    While the printer is displaying the home screen,.
    Select Setup > Network > Wireless Radio : ON
    on Printer display, Select Setup > Network > Print Network Configuration . Check if the printed diagnostic pages still displays " Wireless Radio Not Functioning" ? if Yes, Your Printer requires a SERVICE, hence  Please call HP Support ( US ) 1-800-474-6836 .
    Regards,
    Jabzi
    Help the community by marking this post .
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
    Click "Accept as Solution" if it solved your problem, so others can find it.
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

    The wireless radio is not functioning on my Photosmart Premium C309A

    Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you.  This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

    The printer has had difficulty finding the wireless router.
    I had a problem with the print coming out on an angle.
    I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

    Try resetting the printer.  Turn it off.  Hold the # and 9 keys while turning it back on.
    If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

    Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • My wireless radio is not functioning on my hp photosmart c7280

    My newtowrk is up and running. I recently had to erase hard drive and reload. My hp photosmart all-in-one C7280 wireless radio is not functioning.
    My operation system is Windows Vista Home Premium 64 bit. Hp Desktop Pavilion c6700y.
    Is the radio really dead?
    This question was solved.
    View Solution.

    Reset the printer.  Turn it off, then hold the # and 6 keys while and a few seconds after turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I have an hp photosmart c7250 all-in-one the wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?
    This question was solved.
    View Solution.

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

    Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • "Wireless Radio is not Functioning" when Diagnostic Tool is run

    I recently unplugged my HP Photosmart Premium C309a and relocated it to a new shelf beside my main computer.  Wireless networking worked just fine before the move, and now it won't detect any networks to connect to.  I've run the Wireless Network Test Report and it says "Wireless Radio is not functioning.  Contact HP support."  Is there anything I can do from here to help fix this problem, or do I have to pay for Repair Service somewhere?  I would like to believe that this HP product can withstand more than a simple move from one shelf to another....
    Any suggestions would be greatly appreciated!
    *Note* I know for sure my network is working properly (since I'm connected to it right now...).  My computer detects my network as well as a number of others in the neighborhood.
    This question was solved.
    View Solution.

    Is the printer still under warranty?  If not, yes you can have it repaired, but it may cost nearly what a new printer costs.  Here is how to contact HP.
    Your printer should be able to work with USB and it should also be able to be connected to your router with an Ethernet cable.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • On a wireless network test report, I get "The wireless radio is not functioning."

    The printer is a Photosmart C309a all-in-one.  I've used this printer for some time and did so wirelessly earlier today.  Upon ordering a print job the printer failed to produce results.  I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type.  I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning.  Contact HP Support."  IS THERE A FIX FOR THIS?
    I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer.  I was able to use it with the USB connection but would most definitely prefer a wireless connection.  I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail.  This, of course, I did before reinstalling the software for a USB connection.    

    Hi,
    I afraid the error indicate an an hardware failure..
    You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
    You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Error message: The wireless radio is not functioning.

    I spent 2 hrs on HP support chat last night, trying to get an answer to whether this is a fixable problem, and finally was disconnected from chat.
    The printer is a Photosmart 7460 and it recognizes the network and I could get to its IP addres online. But it printed out its own error message saying that the radio "failed."
    Can anyone tell me if this is something I can fix or if I just need to trash the machine and start over?
    thanks in advance for your help!
    Elizabeth

    I have a C309a that all of a sudden stopped communicating
    The wireless radio is not functioning. Contact HP support
    Wireless on  PASS
    Wireless working  FAIL
    USB communication works
    Is there a reset or is the wireless trashed?

  • My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

    HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit.  A Wireless Network Test Report tell me "The wireless radio is not functioning.  Contact HP Support***
    ***-Critical: action required
    Naturally my printer is out of warranty.  Has anyone had experience with this problem.  If so, how did you resolve it?

    Is the error message from a diagnostic running on the computer or from the front panel of the c309a?  The page here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • The Wireless Radio Is Not Functioning.

    when I tried to setup my C309a printer wirelessly, I received a messaje that says:  The Wireless Radio Is Not Functioning.  contact HP Support.  How Can I Fix this Problem?

    Try resetting the printer.  Turn it off, hold the # and 6 keys while and a bit after turning it back on.
    If the radio is still showing Not Functioning, then it is indeed bad.  You can connect your printer to your router with an Ethernet cable for the same exact network functionality.  Otherwise, its time for a new printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for