HP Photosmart c309g-m carriage does not move to centre when lid lifted

Hi,
I'm trying to change the cartridges on my HP Photosmart c309g-m. However, when I lift the lid, the carriage does not centre; it just stays on the right hand side, beneath the plastic cover, making it impossible to change the cartridges. The printer is definitely powered on and seems to be printing ok.
Any ideas?

Sorry that you are having a problem with your carriage not moving.
Try to unplug the power cord from the back and manually move the carriage.
Look the right right side of the carriage and see if a piece of paper or something is holding it hostage.
Here is a link that may assist you with this.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01758138&cc=us&dlc=en&lc=en&product=3883002&tmp...
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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Hello @kalsi_k,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the carriage issue that you're experiencing on your HP Officejet J4680 All-in-One Printer. Thank you for including in your post that you have already checked for paper jams. At this point I am going to run your through some troubleshooting steps to specifically check the carriage path area within the printer. There is always a chance that a piece of debris or paper may have been missed when you checked for paper jams as even the tiniest piece of paper can cause these types of issues. Can I please have you follow the steps below.
To start, can I please have you click here. Once the support document opens can I please have you run through Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. Please pay close attention to the carriage path area. Also, if you have already checked all the area in the printer for jams or debris you do not have to repeat those steps.
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X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/203eb778-461d-2c10-60b3-8a94ee91cbfc&overridelayout=true
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Hi Hegde,
Declaration is same , its like this.
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I don't know, when i inserted this code in this post, initially it was OK but once i post i also saw , its not that read friendly.
FYI, i am trying to put the code again, lets see if it works.
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Regards,
Kumar

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Message was edited by: Terry Fundak

HP Photosmart c309g-m carriage does not move to centre when lid lifted

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