HP Photosmart C310 Series Printer Display and power LED not lit...still able to print.

I am not sure what happened. I was printing, walked upstairs, came back down and the display and power LED on my Photosmart C310 were off. I thought the circuit for the outlet had tripped but that was not the case. I unplugged the printer, disconnected the power supply and let it sit for 2 minutes. Plugged it back in and nothing changed. Forced off printer/reboot?..nothing changed. Tried online utility. Useless. Is this common? Is there a solution? Any suggestions? Thanks in advance.
Have had problems with HP and Compaq in past and obviously made a mistake buying again. Product is past warranty and I am not willing to pay to speak with a "representative" who is on a computer using a diagnostic tree program literally taking shots in the dark. Thanks but no thanks HP. I would love to Office Space this friggin' printer but I'll hold off for now.. 

I experince the exact same issues and have for most of the time I have owned my C310A. I've gone through all the firmware upgrades, the useless patches etc. something is WRONG with the printer as my power modules continues to pump out the voltage after the printer shuts down(I've confirmed with a voltmeter). My printer will be printing a photo and the display will shut off, the power light and wireless LED lights go off BUT the photo continues to printer and the carriage will return to its resting spot THEN remain unresponsive till I go through the unplug routine. It's no wonder HP discontinued this printer and I'm throughly disgusted at tthe lack of quality in the components. I('ve gone through at leat 5 HP printers in the last6 years, each printer failing to either power issues or ink delivery systems. There is a very obvious lack of quality control. I feel as thoughHP sells the shoddy printers to force continual upgrades and flow of ink sales.  The design and engineering and features of the C310 A is to be commended but the qulaity and reliabilty of the mfg. product is abysmaly horrible. HP once had a solid quality control methodology that was second to none now  its just too little and too late.

Similar Messages

  • [VIA] KM4M-V: When powered on, Power LED not lit

    Hi, I have a problem with my KM4M-V... I bought this mainboard after my previous mainboard couldn't work, but after buying, it doesn't solve the problem. When I switched on my PC, my HDD LED is lit, but my Power LED is not. I changed a new Power Supply but it doesn't work too. Can anyone tell me what is the problem? Thank you!

    Suggest you press button above then Forum Profile Information and create a signature like mine; it will saves us a lot of time and effort.  It will take you a few minutes but advice will be more specific and productive.  Notice information we need for psu, both of those you have tried.
    Did your old motherboard ever work or did it just die on you without warning?  If both boards display same symptoms than your problem most likely rests with one( or more) other components.
    For troubleshooting take motherboard out of case and barebone it, i.e cpu/hs, vga, 1 stick of memory; you can jumper power switch pins with screwdriver to fire it up.  Simply a case of replacing components until culprit is found.

  • On my photosmart C4200 series printer, error message says USB not connected

    I have a hp photosmart C4200 series it's saying the USB not connected. I made sure all connections were secure and still same message. I unplugged it and then plugged back in at tower and printer, still same. I changed out cable, still same problem.  Is there anything else I can do aside from buying a new printer? Thanks, Jenn

    Hi @jennirvinpest,
    Welcome to the HP Forums!
    I noticed that you are getting the error message that says your USB is not connected with your HP Photosmart c4200 series.  
    For further assistance, I will need some more information:
    The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the printer is able to make copies.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Thank you for posting, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My Photosmart D110 series printer prints random documents all on its own

    I turned on the my Photosmart D110 series printer after being away for a few days and discovered that it was halfway through installing an update that I hadn't ordered.  I quickly aborted this process, but not before the printer began relentlessly printing random documents from my files; as soon as I cancelled, it began printing another.  The print queue is empty.  I uninstalled and reinstalled.  I downloaded and ran the HP Print Doctor, which says all is OK.  I unplugged and unplugged some more.  And it still does it.  My operating system is XP 2002 (yes, I know, I know...).   Do I need to throw in the towel and get a new printer?

    missnan,
        The printer will only print what the PC sends to it, so I would look more into your pc than the printer.  What you might try to do is uninstall the printer and re-install, but keep in mind that the pc is sending those print jobs to the printer.  Are you sure that the printer is printing files from your PC, this printer does have apps and it can be set up to print those on a daily basis.
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

  • I have mac os 10.7.4 update for hp photosmart c4100 series printer (printer needs a driver), where do I find a driver?

    I have mac os 10.7.4 update for hp photosmart c4100 series printer (printer needs a driver), where do I find a driver?

    The last driver that Canon released for the iP6600D was v10.51 for OS X 10.7. You could try downloading and installing this driver via this link.
    Note that the driver may not be digitally signed so Gatekeeper will block its installation. To get past Gatekeeper, you can right-click on the installer and select Open from the pop-up menu that appears. You will then be given the option to install the driver.

  • My HP Photosmart C309a series printer can't find the wireless router 3 feet above it.

    My HP Photosmart C309a series printer can't find the wireless router 3 feet above it.  I ran the diagnostics and got "The wireless radio is not functioning" message.  In what device is the wireless radio located?  In the router? In the printer?  I reset the router, did the #6 with the printer, but I am still unable to connect my wireless Macbook to the printer.  My desktop Mac is connected to the printer with a cable and prints fine.  Is my router messed up or my printer?
    This question was solved.
    View Solution.

    Just call HP, they can walk you through the options based on what is wrong with your printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How to print information from my Apple I pad to my HP Photosmart D110 series printer

    How to print information from my Apple I Pad to my HP Photosmart D110 series printer ?

    Hello 518,
    Welcome to the HP Support Forums!
    It would appear that the HP Photosmart Plus 209B is not compatible with AirPrint. Without AirPrint you can only print via an App.
    I suggest the ePrint App. Getting Started with HP ePrint Mobile Apps<---
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Snow Leopard vs HP Photosmart D110 series Printer

    After installing Snow Leopard, my HP Photosmart D110 series Printer is no longer recognized.  I suddenly can't print anything from my laptop where I have just installed Snow Leopard.   The printer is working fine with my iMac where I have not upgraded to Snow Leopard yet.  I've tried the HP setup assistant to no avail.  Does anyone have any suggestions?  

      I've tried the HP setup assistant to no avail. 
    Exactly what happens when you run HP's setup program?
    See if this post is useful to you: https://discussions.apple.com/thread/3749711

  • Fan stil running and power led is on after shut down

    Hi.After windows 10 update my laptop does not sut down completely.The screen becomes black but the fan is still running and power led is on. To turn it off I have to push the power button for 5 sec. I tried to update BIOS, to change BOOT order - doasn't work.Can You halp me?

    I updated windows 29/07 and in the same day was updatet NVIDIA driver.Than the first update I found with HP Support Assistant was System BIOS Update 01/08. - problem remainAfter your message I controlled for the updates and I found some, but I don't really think that thay can change something:- HP System Event utility- Simple pass- Wireless button- HP 3D DriveGuard Software - perhaps? After update and restart i used my laptop for some time and once again tried to swich it off - works. I'll try to use it a little bit longer an write back here later. By the way, thanks to you all for your ansvers for the moment. 

  • I turned my Ipad off and when I tried to turn it back on, only the apple displays and it will not go past that.  What can I do to get it to come back on?  It won't acknowledge it when I plug it in either.

    I turned my Ipad off and when I tried to turn it back on, only the apple displays and it will not go past that.  What can I do to get it to come back on?  It won't acknowledge it when I plug it in either.

    I'm glad it solved your problem

  • Dv6 power led not working

    Hi everybody!
    Today, I changed the fan in my Pavilion dv6-6001eh (the original stop working). After I assembly, the power led not working anymore. I check the cable, but that's ok. Otherwise the power button working. The second power led in the right side next to USB, also not working.
    Why? Maybe pressed hotkey?
    Thank you.

    Any advice?

  • HP PHOTOSMART 5524 SERIES PRINTER WILL NOT CONNECT WIRELESSLY​/COMMUNICA​TE WITH LAPTOP. PLEASE HELP.

    I am really hoping that someone can help me resolve a serious issue with a new printer.
    I have tried every diagnostic tool including the HP print & scan doctor and my printer still doesn't seem to connect to my laptop or print. 
    Although it does print test pages and reports and it also prints directly from my Android phone. 
    I purchased the printer from ebay and the printer installtion/driver disc was not included. The printer connected to my Sky network immediately, the blue light/dot was solid and it stated on the printer's display 'Connected - and the IP address/MAC details etc'.......... 
    However, when I try to print from my laptop, it won't print - no error message, nothing so I can't figure out what the problem is. 
    I went to the HP website and d/loaded the driver for my operating system [Windows Vista 32 bit] and when that failed I tried the Basic HP printer driver and that failed also. I then un-installed and reinstalled the drivers & associated software again and also tried the 'add printer wizard' in Windows. 
    As a last resort, I disabled my firewall and anti-virus software [temporarily] to ensure that was not preventing my laptop from recognising the printer still no joy! 
    I have tried every workaround I can think of [and I am not particularly computer proficient] and I am truly out of options and ideas of how to get this to work. When I have finished installting the drivers sometimes a dialoge box pops up on the bottom right hand corner [where the icons are] saying 'HP Photosmart ready to use' but I go to print a document either microsoft word or directly from the internet and it still will not print. 
    This is getting extremely frustrating and annoying. I have spent hour upon hour trying everything I can think of, but it still won't work.
    Please help find a solution. Thank you. 

    Hello flammingstar,
    Thank you for the information. At this point because the print will print from your Android phone, scans, and copies. This shows that the printer itself is not the issue.
    The error messages 0x0000643 and 0x0000057, when do you get these errors? Are they on the printer, or the computer?
    I would suggest trying to stop, and start the printer spooler. Please follow the steps below.
    1. Click Start
    2. Type "services" (without quotes) in the search field
    3. Open Services
    4. At bottom of the page click "Extended View"
    5. Click in a service in the list,
    6. Press the letter "P" on your keyboard
    7. Search for Print Spooler
    8. Right-click on it, and choose Properties
    9. Select Automatic in the drop down box
    10. In that Properties window you will see buttons for Start, and Stop, please click on Stop, and then click on Start.
    Try printing again from your computer. Are you able to print a full page?
    Looking forward to your response.
    I worked on behalf of HP

  • Can you eprint from a hp photosmart c309a series printer

    can you eprint from a hp photosmart c309a series printer

    Hi bluemaze,
    The HP Photosmart C309A Printer does not support the ePrint functionality. An alternative to this would be Google Cloud Print which you can read about here : LINK
    Most of our new Photosmarts do have the ability to ePrint, as well as AirPrint and iPrint! Definitely remember to check those out.
    Hope this helps!
    M. Moss
    Click on the BLUE KUDOS button on the left to say "Thanks"
    If my reply solves your issue, please mark it as solved to help fellow users fix their similar issues!
    Though I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

  • [865PE/G Neo2 Series] Memory timings and power settings anyone?

    I'm not very good with computers, so I've just played around with the timings on my memory, but have not found one stable setting as of yet.
    The memory is brand new and I've tested it for errors on my brothers computer and there's nothing wrong there.
    Intensive harddrive usage, dvd playing and intense downloading while listening to music are sure ways to crash my system. "..........Not less or equal" is the most common error message, but there are
    many many more.
    Oh, maybe I should point out that overheating's not an issue, cause I've good fans and run my computer without sidepanels.
    I also like to say that I have the first generation of p4 with ht and 533fsb.
    I'm sure there's something I forgot to mention but here below I'll paste the system summary that Sandra gave me.
    Would be forever grateful if someone could help me out with the memory timings and power settings for my board. Setting it to "auto by spd" gives me a very unstable system, so no avail there.
    I'm running the mem at 2.70 and sometimes at 2.65, since these two settings seem to be the ones with least crashes.
    The Memory installed are 4*512mb ,kingston 512 kvr333x64c25 pc2700
    The PSU is a Tagan "TG480-u01" 480w
    Many many thanks in advance guys. 
    SiSoftware Sandra
    Processor
    Model : Intel(R) Pentium(R) 4 CPU 3.06GHz
    Speed : 3.10GHz
    Performance Rating : PR4118 (estimated)
    Cores per Processor : 1 Unit(s)
    Threads per Core : 2 Unit(s)
    Internal Data Cache : 8kB Synchronous, Write-Thru, 4-way set, 64 byte line size
    L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector
    Mainboard
    Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
    MP Support : 1 Processor(s)
    MP APIC : Yes
    System BIOS : American Megatrends Inc. V2.5
    System : MICRO-STAR INC. MS-6728
    Mainboard : MICRO-STAR INC. MS-6728
    Total Memory : 2GB DDR-SDRAM
    Chipset 1
    Model : Micro-Star International Co Ltd (MSI) 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
    Front Side Bus Speed : 4x 135MHz (540MHz data rate)
    Total Memory : 2GB DDR-SDRAM
    Memory Bus Speed : 2x 168MHz (336MHz data rate)
    Video System
    Monitor/Panel : Iiyama A201HT VisionMaster Pro 510
    Adapter : RADEON X800 Series   
    Adapter : RADEON X800 Series Secondary
    Imaging Device : CanoScan FB630U/FB636U #2
    Imaging Device : Video Blaster WebCam 3/WebCam Plus (WDM) #2
    Physical Storage Devices
    Removable Drive : Diskettenhet
    Hard Disk : ST3160023AS (149GB)
    Hard Disk : WDC WD1000BB-00CAA0 (93GB)
    Hard Disk : WDC WD1200JB-00CRA1 (112GB)
    Hard Disk : FUJITSU MPG3409AT  E SCSI Disk Device (38GB)
    CD-ROM/DVD : PHILIPS DVDR1640P (CD 63X Rd, 63X Wr) (DVD 8X Rd, 8X Wr)
    CD-ROM/DVD : PLEXTOR CD-R   PX-W4824A (CD 40X Rd, 48X Wr)
    CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
    CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
    CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
    CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
    CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
    Logical Storage Devices
    1.44MB 3.5" (A:) : N/A
    Hard Disk (C:) : 149GB (101GB, 67% Free Space) (NTFS)
    Xp (D:) : 112GB (2.1GB, 2% Free Space) (NTFS)
    Big (E:) : 93GB (9GB, 10% Free Space) (NTFS)
    Jimjimjim (F:) : 38GB (2.1GB, 5% Free Space) (NTFS)
    Bologna_2 (G:) : 3.9GB (UDF)
    CD-ROM/DVD (H:) : N/A
    Bfv_3 (I:) : 486MB (CDFS)
    Doom 3 roe (J:) : 650MB (CDFS)
    Sims2ep1_1 (K:) : 650MB (CDFS)
    Bf2 dvd (L:) : 1.9GB (UDF)
    CD-ROM/DVD (M:) : N/A
    Peripherals
    Serial/Parallel Port(s) : 1 COM / 0 LPT
    USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
    USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
    USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
    USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
    USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
    USB Controller/Hub : USB-rotnav (hub)
    USB Controller/Hub : USB-rotnav (hub)
    USB Controller/Hub : USB-rotnav (hub)
    USB Controller/Hub : USB-rotnav (hub)
    USB Controller/Hub : USB-rotnav (hub)
    USB Controller/Hub : USB-enhet (sammansatt)
    USB Controller/Hub : Stöd för USB-skrivarport
    FireWire/1394 Controller/Hub : OHCI-kompatibel IEEE 1394-värdstyrenhet
    Keyboard : Logitech HID-Compliant Keyboard
    Keyboard : HID-tangentbordsenhet
    Mouse : HID-compliant MX310 Optical Mouse
    Mouse : HID-kompatibel mus
    Mouse : HID-kompatibel mus
    Human Interface : Logitech WingMan Force 3D USB (HID)
    Human Interface : HID-kompatible konsumentkontrollenhet
    Human Interface : HID-kompatibel enhet
    Human Interface : Logitech Virtual Hid Device
    Human Interface : Logitech Virtual Hid Device
    Human Interface : Logitech USB MX310 Optical Mouse
    Human Interface : Logitech WingMan Force 3D USB
    Human Interface : USB HID (Human Interface Device)
    Human Interface : Internet Keys USB
    MultiMedia Device(s)
    Device : Audigy X YouP-PAX A4 v1.00 Audio Driver(WDM)
    Device : Creative Game Port
    Device : Pinnacle PCTV Stereo PAL Capture Device
    Printers and Faxes
    Model : Microsoft Office Document Image Writer
    Model : Canon PIXMA iP4000
    Model : Adobe PDF
    Power Management
    AC Line Status : On-Line
    Operating System(s)
    Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 2)
    Network Services
    Adapter : Intel(R) PRO/1000 MT Desktop Adapter #2

    Thanks for your answers.
    Danny: 1. Yes, I've put my memory in my brothers computer, and ran memtest there, and it came out ok, but on mine it crashes almost instantly.
              2. Yea, I have 2 fans blowing into the case and one out, so airflow is good, cpu is also cool and seems to be happy ;-)
    Geps:  I can't say I understand all these numbers but there are som specs here as an example, Tagan TG480-U01 480W ATX
    I can't imagine that this psu ain't enough, and if so.....I've been had by the dealer. 

  • MacBook Pro won't stay awake with external display AND power connected

    I've been using my MacBook Pro with an external 23" Apple display for several months, always with the lid closed and with no problems. Suddenly, I can no longer keep the MacBook awake when its lid is closed. *The AC power IS connected.* I plug in the display, close the lid, wake the system with my external keyboard, but then it will quickly go to sleep again after a few seconds. No matter what I've tried I get the same behavior.
    Perhaps coincidence, perhaps not, I installed the Leopard graphics update a few weeks ago. Could this be a cause?

    Apple did actually acknowledge this as a known issue with people running 10.5.2 with the graphics update, and are investigating it. There's some further discussion at this thread:
    http://discussions.apple.com/thread.jspa?threadID=1394449&tstart=0
    Anyway, what worked for me was powering down, connecting my external display, keyboard, etc., powering up, and immediately closing the lid. It seems to behave better now, though I haven't rebooted since, although I have switched back and forth between running with the external display, and running without it, without any problems.

Maybe you are looking for

  • MBP Retina inconsistent UI graphics / battery life

    I apologize in advance for the 1,000,000th thread on this topic.  I (like so many others) have noticed very inconsistent smooth/choppy graphics performance with basic UI functions of OS X 10.8.2.  I have tried a number of user suggetsions to alleviat

  • Credit Management of Delivery Documents

    Dear Experts , We all Know in the credit management of the Order :OVAK *We can define what type of credit check we are doing either automatic or simple. * But in the Delivery Document : Where do we define the type of credit check in Customizing: T-co

  • Purchasing Group problem

    Hi all, we have implemented SRM 4.0 with CCM 2.0 in extended classic scenario. Therefor we have created 3 local purchasing groups. My question is which setting controls which purchasing group is chosen by creating a shopping cart? BR, Bernd

  • Physical Tables based on select with parameters

    I have a database query that receives some input parameters and it worked fine when I run this query from any sql tool, The query is very complex and the input parameters are not associated in the sql to a specific column, they are associated in the

  • Integration Event Queue

    I'm currently integrating CRM OnDemand with E-BusinessSuite using Oracle SOA BPEL. I want to know information about how to create Integration Event Queue in the CRM OnDemand and use that Queue in the BPEL process. I need some information how to get t