HP Photosmart c310 won't print via WiFi

Hi, I have an HP Photosmart c310 and it won't print via WiFi. Everything's updated and connected, but neither AirPrint nor my MacBook can find the printer. Can anyone help?

The Photosmart C310 is not a AirPrint enabled printer.
http://support.apple.com/kb/ht4356

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I have an HP OJ 8500 Pro wireless that won't print via wifi.

The printer shows connected to the WIFI, however I can no longer print via wifi. I can print via USB. Any ideas?

Hello there, bobandia.
The following Knowledge Base article provides some great recommendations for troubleshooting your issue:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

OfficeJet 7500 won't print via WiFi anymore even though pings are successful

This is a new OfficeJet 7500 All-in-One that I have been trying to get set up over the weekend but have run into problems.
First here is the system data:
From the EWS printer information page:
Product name: OfficeJet 7500 E910
Product Model Number: C9309A
Firmware Version: EMP1FN1126AR
From the Wireless Network Test Report printed out Jan 23 2012 9:07 AM:
No problems found. Congratulations on the successful setup of your wireless printer.
Diagnostics Summary
Wireless On: Pass
Wireless Working: Pass
Network Name (SSID) Found: Pass
Security: Pass
Printer Settings Consistent with Wireless Router Settings: Pass
No Filtering: Pass
Connected: Pass
Signal Quality: Excellent
Other networks detected matching your network name (SSID): No
Wireless Networks Detected: 10
Disconnect count total: 32
Disconnect count (last hour): 0
Disconnect count (last 24 hours): 5
Channel: 1
Configuration Summary
[Shows correct network name]
Hardware Address (MAC): [will report if it is needed]
IP Address: [It is static and working--pings are successful]
Configuration Source: Manual
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
The Network Configuration Report concurs with the info above and also shows that the nearest three 802.11 networks are at least five channels away from mine, but the fourth nearest one (with a signal value of -83: mine is -21) is the same as mine (channel 1).
The computer I'm using is a MacBook running OS X 10.6.8
Things I have done:
Confirmed that MAC filtering is disabled.
Tried to figure out the router firewall. As far as I know, it is ordinary, and there are no other firewalls installed anywhere. I don't know how to determine if this is a firewall issue.
Rebooted everything many times, being sure to turn the router back on before the printer.
Uninstalled and reinstalled via USB cable the full driver package downloaded from the HP website.
Assigned the printer a static IP address.
Changed the channel in the router.
Disabled and re-enabled Bonjour.
Searched the forums.
The problem I'm having is that when the print queue says that the printer is ready and I send a print job, it looks for the printer a few moments and then says that the printer is offline. Nor can I print from my iPad or iPhone (although at first I could). At first I discovered a workaround by turning off the WiFi radio on the printer and then turning it back on, and for a very short time (a minute or two) after that, the printer would show up in the queue as "connected" and the job would print. This workaround no longer works. I don't know if any of the changes I made correspond with that.
Rebooting the printer is another workaround I discovered that continues to work, but only for a few moments. If I send a print job right away or a job is waiting in the queue, it will print it right after I turn the printer back on, but then everything goes haywire again. Rebooting the printer with the HP Utility window open produces alternating popup windows reporting attempts to connect to the printer and then reporting that it can't connect. They alternate at a sort of frenzied pace for a minute or so and then the "can't connect" popup stays. After a while, if the HP Utility window stays open, the frenzied popups return .The rest of the time the HP Utility says the printer is not available, even when pings are successful, even when I can access the EWS, and even when the printer is actually printing a job.
I can't seem to figure out what Bonjour is or what it does despite reading about it on the Apple site. Here is how it has been behaving: When I reboot the printer it shows up on the Bonjour list, but when I click on it there, it disappears and a Safari popup says that it can't find that printer server. Disabling Bonjour seemed to change nothing, and re-enabling it seemed to change nothing either.
So that's the data. Thanks in advance to whoever can shed some light.

Hello Sindigirl,
Thanks for the detailed information. And from that information, I can allready see that we are dealing with a intermittent bonjour connection. Bonjour is the protocol that all apple systems work with, they have the option to automatically detect new devices in your network.
From what I can see, you did about everything humanly possible to resolve the issue. If however the router that you used always has worked fine and did not cause any network issue's whatsoever, the giving the router a powercycle should often resolve the issue if it is a bonjour compatible router, if possible, please report the manufactuar of the model that you have and its model number.
For a workaround so that you can at least print you can use the following steps. Please note however, that scanning will not work with the workaround, since this is bonjour dependant.
[1] Go to Apple/sys. pref./Printer and faxing.
[2] Click on the[+] to add a printer
[3] Instead of [Default] in the upper tab, select [IP].
[4] Switch LPD (line printer deamon) to HP Jet Direct Socket.
[5] Fill in the printer IP adress at the the Option [IP]
[6] Leave the printing queue blanc
[7] Rename the printer [Should have the IP adress as name at the moment]
[8] Leave location blanc aswell
[9] Select [Add printer software] If a list pops up, the use the filter to lookup the 7500 driver, if found or allready reported then click add printer.
You can now print without any issue via direct IP printing. Please let us now what router brand and model you got.
Sorry for any typo's.
Kind regards,
van Baardewijk

Photosmart 5520 on OSX mountain lion wont print via wifi

set this up several times, having 'reset printers' etc etc, but it just will not print via wifi - just get a message saying printer is busy.
it works ok via usb cable - and it even works via wifi when printing a test page in utlities!
totally stumped.

As much as I aware from my personal experience I came accross this model where a talk talk representiv has confirmed that the HG533does not support Bonjour.. I suggest checking that with talk talk.
You may try a temporary direct connection without using the router and check for any change, I believe that will work what means that the router break the connection.
To test such a connection follow step one below to enable wireless direct for the printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03269394&cc=us&dlc=en&lc=en&product=5157536&tmp...
Next click the Wi-Fi icon, select Join other network and select Show Networks.
Select and connect to the Wireless Direct name.
Under Print and scan click the Plus sign, try adding the printer and check for any difference.
Once done testing reconnect the devices to your router..
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Macbook pro with osx 10.8.5 won't find epson printer via wifi

i have tried every option i found on-line. i inserted driver cd to no avail. help with getting macbook pro to recognize printer via wifi please.

So Does Maverick Fix this issue?
Im trying to sort out my inlaws wireless printing issues. They have a mac running 10.6.8 works fine wirelessly and USB. They have another mac running 10.8.5 and this mac will not see the printer directly. I can print via mac 1 using a shared connection. But if you deselect mac 1 sharing options then mac 2 cannot see the printer. I can print via usb and via the shared connection using mac 1. But not directly.... So if Bonjour is no good on 10.8.5 does the update to mavericks fix it?
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Unable to print to printer via WIFI

Hey Guys,
Did a search and read heaps of topics but didn’t find the situation that I have – so I hope one or more of you can help.
HP PC connected in a room about 3m away via Ethernet to Thompson TG782T. HP CM1312 laser connected to the HP PC via USB. Imac connected via WIFI. The Imac replaced an old Dell system also connected by WIFI. The Dell on windows XP could print via WIFI to the printer no problems.
Unable to print via Imac. HP PC running Vista Home premium. Printer sharing is enabled. Unable to even see the CM1312 in the Imac systems preferences.
Any ideas welcomed – thanks for your time..
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The following is from Mac Help in the Finder's Help menu. Go to Mac Help/Index/P/Printers, adding and removing/Adding a printer shared by a Windows computer via SMB/CIFS
You can print to a printer connected to a Windows computer if it supports SMB/CIFS. The printer’s owner must set it up to be shared and use only the following characters in the name of the printer and computer: A-Z, a-z, 0-9, !, $, *, (, ), _, +, -, ‘, and . (period).
+To add an SMB/CIFS printer to your list of available printers, you need to know the printer’s workgroup name and (if necessary) the user name and password.+
+*To add a printer shared by a Windows computer via SMB/CIFS:*+
+1. Select the printer from the browser.+
+a. If prompted, enter the user name and password for the printer.+
+2. Choose the item appropriate for your printer from the Print Using pop-up menu.+
+a. Be sure to choose the correct printer model for the printer you’re using. For more information, see the documentation that came with the printer. If you have an HP PCL compatible printer that’s not listed, choose the printer model that most closely matches your printer.+
+3. Click Add.+
Dah•veed

My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart C6380 won't print entire page

My HP Photosmart C6380 won't print entire pages. Some lines near to the end of the page aren't printed. Once in a while it prints the entire page.
This question was solved.
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I think the problem has been solved. Thanks!

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Hello,
Is your printer connected to a wireless network with Internet access?
Do other web services work on the printer? Meaning, can you use ePrint or the Printables on the front panel? (printables = apps on the printer like Disney, Menu Planner, Quick Forms, and so on.)
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Look on Kodak's site. They have options for various models. There might be an app that will help, I believe some models also work with google documents.
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HP Photosmart Premium C310 won't print black

My printer won't print black. I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x. After first time cleaning cartridges, the test sheet had black print, but some lines were better than others. After the 2nd time, no black at all printed. After 3rd time, no black at all printed. What next?

Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HP Photosmart B110a constantly goes offline and won't print via USB either

Macbook Pro OSX 10.6.8
HP Photosmart B110
I've connected the printer to my wireless network without any issues, but when I first tried to connect my macbook pro to the printer, it would keep disappearing from the network. Once I finally managed to connect it, every time I go to print something now, it will always say it is offline. Even when I try and bypass the wireless connection and connect via USB, it will still say it is offline.
I've have tried reinstalling the printer and driver many times, and I've tried connecting 2 other macbooks via the wireless and all experience the same issue. It is starting to get incredibly frustrating having to reinstall the printer over and over again.
I would appreciate a solution that would prevent it from always going offline, even If I have to give up the wireless 'feature' and permanently print via USB. I do not have time to continuously fiddle with the settings every single time I need to print a document.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart c310 won't print via WiFi

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