HP Photosmart c410 won't print magenta after I cleaned the printhead

I recently tried printing a document but the black came out faded, even though I had a lot of black ink left. This has happened before so I figured I needed to clean out the printhead to clear up any gunk stuck inside. I rinsed the printhead out and let it air-dry overnight. The next morning, I put it back in and inserted all the ink cartridges, which I also left out overnight (not sure if that was a bad idea, since I've done it before). The printer came up with an error message, warning me that magenta won't work or something along those lines and said to change the cartridge or to click OK to continue. I clicked OK, because I had quite a bit of magenta left so I didn't want to just change it; I've never seen that message before. Magenta hasn't worked since then. I've tried re-aligning the cartridges, I've tried clicking clean printhead. When I Print Quality report, it shows black, cyan and yellow (yellow is kind of streaked though). I changed the magenta ink cartridge to see if that might help afterall and it's simply not working! Please help me out! I think I fudged my printer

Hi tracyhuynh,
Welcome to the HP Forums.
I see that you are having an issue with the Magenta not printing. I also see that you stated that the black in was faded as well.
Here is a document that deals with Fixing Print Quality Problems for the HP Photosmart Premium Fax All-in-One Printer Series (C410a, C4....
I am also going to give you a document that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP Photosmart c410 won't print magenta after I cleaned the printhead

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