HP Photosmart C410a All-in-One: Duplex Printing Problem

I just purchased an HP Photosmart Premium Fax C410a ePrinter. My operating system is Windows 7.
All went well until I tried duplex printing of a document. It printed alright, but extra margin space (a good 1/2 inch) was inserted like a border at the top and bottom (but not the sides) of both front and back of each page. This squeezing of the text causes the font size to be reduced and leaves undesirable white space. This happens with both manual and automatic duplex printing.
I spent hours chatting and talking with HP support technicians while they tried many things to solve the problem, all to no avail. They suggested I return the printer and get another one, which I did, but the second one has the same problem.
Has anybody out there run into this problem with the C410? I would appreciate any help I could get, including from someone at HP. I strongly suspect this is a defect in the software.

One of the common issues with automatic duplexing, is the requirement of increased margins due to the way that the process works. It is not a defect, it is simply the way that the process needs to ensure print quality when auto duplexing. In contrast, manual duplexing does not have the same needs, as it draws directly from the tray. From testing of other brands, I can say that I have seen the margin issue occur with other manufacturers as well. Seems to be a necessary evil when auto duplexing.
007OHMSS
I was a support engineer for HP.
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Hi Roselilith823,
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Roselilith823 wrote:
Hello,
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Please click the Thumbs up icon below to thank me for responding.
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Hello Cam77,
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try to connect the printer with your laptop with USB connection.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
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R a i n b o w 7000I work on behalf of HP
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I work on behalf of HP
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HP Photosmart C410a All-in-One: Duplex Printing Problem

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