HP Photosmart C4599 - Only part of document scanned

When I scan a document, sometimes only part of the page has been scanned when the HP Digital Scanning software displays the result of the scan. Other times the document scans ok and we can't work out why sometimes it works and other times it doesn't. We make sure that the A4 document is always in the correct position on the printer. Any help appreciated!

Been battling with this for months since i purchased an HP 6520: works if driven from my laptop, but scans in peices if driven from the HP scanner itself. HP replaced the printer- same problem. Been ongoing and no solution forthcoming. HP finally advised turning of the "auto selection" option, but i had already done the scan settings on my laptop show "combine into a single document".
Eventually i was referred to on-line support for one-on-one intervention and was advised this is a new problem related to OSX10.8 (But seeing the problems being reported for some while this doesn't appear to be correct) and that I'm one of three customers reporting this problem.
The problem, they tell me, has been escalated and should be fixed in future software updates, but i wouldnt hold my breath...!

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Hello pchancel,
Welcome to the HP Forums.
I see that you are having some printing issues when printing documents.
So I can better assist you, please respond with which Operating System you are running:
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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import oracle.jdbc.OracleResultSet;
import oracle.xdb.XMLType;
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import java.sql.DriverManager;
import java.sql.SQLException;
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Message Edited by kenzoviski on 08-19-2009 03:49 AM
Message Edited by kenzoviski on 08-19-2009 03:49 AM

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Attachments:
saving data.png ‏138 KB

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