HP photosmart C4700 cannot be connected over the network.

Question

my printer was recently unplugged and refuses to print. i have reinstalled all drivers and software but still cannot connect over the network. please help soon as i desperatley need to print off college work. this has happened before but reinstalling the drivers worked.

Answer 1

Hi..
 try this one....
Uninstall any remaining Hp printer program from your system..
1. Click windows logo or start button- on the search box or run - type in %temp%, press enter
2. look for the 7z folder on the TEmp folders.
3. Open &z folder and look for util- open util look for ccc folder- open ccc folder loofk for uninstall3.
4. Procedd to Uninstall level 3- restart the computer -go back to %temP% trhen delete tye 1st 7z folder-- to the same process for the remaining 7z folders- open util-ccc-uninstallL3- restart Pc and delete te 7z folder
5. Once your'e done- go to add or remove programs or programs and features to uninstall remaining Hp printer software.. then restart you pc again..
Follow these steps before re-installing the printer:
Click Start , and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then click Disable All .
Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
Click Apply , and then click OK .
When prompted to restart the computer, click Restart later .
 Restart the network devicesFollow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
Press the Power button to turn off the product.
Click Star,  click Shut Down , and then click Shut Down from the drop-down list.
Turn on the wireless access point (router).
Press the Power button  to turn on the product.
Press the power button on the computer to turn it on.
When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .
proceed to the installation.......then prove functionality...if successful continue these steps
Re-enable startup programs and services
Click Start ( ), and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
CAUTION:Do not disable any Microsoft services.
If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
Click Apply , and then click OK .
When prompted to restart the computer, click Restart .
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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