HP Photosmart C47000 lacks yellow tone in color copy
HP Photosmart C47000
Installed new color cartridge - lacks yellow tone in color copy Is there a way to adjust color?
Hello,
Please click HERE to access the steps that should resolve the issue .
If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Hi there @Ashley31 , welcome to the forums
I read about how you cannot print or copy in color. Not copying in color is concerning, as the copy is a stand alone function that does not involve the computer in any way.
I'd suggest power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
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You can also remove the ink cartridges and reinsert them and try a color copy again to see if that helps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes to you
R a i n b o w 7000I work on behalf of HP
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This question was solved.
View Solution.Ok, let's see if we can walk through and do an override, please follow the steps below.
Press the "OK" button on the front panel.
Use the "< or >" arrows to highlight - "Print Quality" Press "OK"..
Use the "< or >" arrows to highlight - "Replace Supplies" Press "OK"..
Use the "< or >" arrows to highlight - "Override out", Press "OK".
Now this should allow you to continue to print. Please post your results.
Thank you,
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Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP. -
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MichaelPlease ask your question in the Laserjet forums HERE.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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If you have a color copier or color laser printer try this test:
1. Create a page in InDesign with a pale CMYK background (I'm using 40% C, 30% M)
2. Create a small white box on top of the background and rotate it 10 to 60°
3. Add a drop shadow with default settings (multiply 100% K at 75% opacity)
4. Export a PDF using ANY export settings you like
5. Print the PDF to your color copier out of Acrobat, again using any setting you like
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-Todd ShirleyThanks for the link Bob!
It ALMOST works. In the link a procedure is described for rasterizing the whole page by creating a custom Transparency Flattener Preset, which I would THINK would solve my problem. Unfortunately the only way to access Transparency Flattener Presets in the PDF export is to set Compatibility to Acrobat 4 (PDF 1.3), which creates a PDF that my color copier won't print at all! It just hangs in whatever that thing has for a RIP. I left one for about a half hour and it finally came out all crazy messed up.
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I have a document built in the first version of Indesign. We have two Macs (OS 10.4.11). My employer purchased a Sharp/COECO brand 6200 color copier/printer (a big boy!).
The #1 criteria for purchasing that equip. was that it had to successfully print our annual president's report. (After Sharp delivered the copier/printer, things went down hill starting with day one. Bad motherboard in machine; got new motherboard. Output quality shifted causing uneven margins on large posters (11x17) went sent directly from the Macintosh and it gets worse.) Long story short, our Sharp folks said it was because we were operating with Indesign 1 that the features for creating a saddle-stitch job appear grayed out (selections are shown, but we could not select them). Just last week we purchased Indesign 4. Installed it. Tried the very same steps as we tried with Indesign 1. Areas to select to create a booklet using saddle-stitch feature are still grayed out.
Document information: 20 page, single-page built 8.5 x 11 document (built using Indesign 1).
Cover Paper (for pages 1 & 20 and 2 & 19) : 80# Futura Laser Dull
Content Paper (for pages 3-18) : 80# Futura Laser Text
We want 700 copies of a 20 pg. document. We were instructed by our copier tech/specialist to print the covers separate (since they were to be a different weight paper). So I created an 11 x 17 horizontal layout to place my already built 8.5 x 11 single pages into so they would be printer spreads (the only way I knew to do it). Pages 20 & 1 were side one; pages 2 & 19 were side two. I printed one side first, then the other, as our copier will not duplex automatically.
The theory from our copier tech was that we would load the covers into the by-pass tray and those would pull (to be added to the content pages to be saddle stitched) once I sent the pages 3-18 (still in a single page format) from my mac to the new copier/printer. The software from my mac would "talk" to the software on the copier/printer and the copier/printer would know to impose, place my letter-sized pages into printer spreads. Made sense to me.
When we attempted to do all of the above, options that I needed to select for making it into a booklet, saddle-stitched, etc. were grayed out. After countless suggestions (with no solutions ) from our copier tech., they quickly washed their hands of the situation and stated that it was not their product but an issue with our mac. End of story.
We have 700 covers already pre-printed (containing pages 20 & 1, 2 & 19). I need to know if there is anyone out there who might have had a similar issue when trying to create a saddle stitched book, designed in Indesign 1, printed in Indesign 4 on a copier/printer that supposedly can do such as mentioned??If so, i need and appreciate all help, feedback, suggestions, recommendations as soon as possible. This job must be ready by Monday, Nov. 16, 2009.
Our only other option at this time is to set pages 3-18 up as printer spreads, print them on the 80# Futura Dull Text paper (will yield me 4 printer spreads) and pair those with the first printer spread (20 & 1 and 2 & 19), which will then be a total of 5 printer spreads and carry it to a local printer who will graciously collate, fold, and saddle stitch for only $85.
Please help and many, many thanks for all who can assist! I certainly appreciate it!Daniel,
Thank you SO MUCH for your options and quick reply to my post! I'm nearly at my wits end ... our Command Workstation is also loaded on the only PC in my department. When you said it could be printed using Acrobat, I guess you mean just the plain old, basic Adobe Acrobat that one would use to open PDFs in? I'll give that a try first. If I've misunderstood you, please don't be afraid to correct me .... again, thanks!
Beth Gray
>>> Daniel Flavin <[email protected]> 11/04/09 5:58 PM >>>
Several options come to mind -
The copier engine and RIP are in charge of the imposition and duplexing from your single page file and should be available from any program ie: Word, Open Office, Acrobat. Could you print a 8 page file from any other program and have the features available?
Your support points the finger at the MAC drivers; do you have a PC in the facility to check the imposition and duplexing ability?
The job could be printed from Acrobat as easily as from InDesign if drivers are to blame.
Is the Sharp accesible/driven by a stand alone program ie: Command Workstation? You would be able to spool the page file and make the options from there.
FYI, 2 things you can expect and should check with from your local printer about the booklet making - A decent shop will score the covers before the gather, stitch and fold yeilding a nicer crease (no cracking along the spine). (I'm assuming your 80# Futura Dull is a cover weight as opposed to text weight.) Also, you should be getting a face trim to eliminate the creep from the inside pages - a clean polished outer edge. You Sharp can do neither and it is your annual report. -
My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR
My HP Photosmart Premium C309-m will scan and copy but it won't print, from a computer file. It always says ERROR
Hello Plettsy,
Welcome to the HP Forums.
I see that you are having and issue when attempting to print.
So I can better assist you, please write me back with the exact error message that you see when attempting to print.
Please respond with which Operating System you are running as well.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write back when you have time and I will be more than happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Flatbed white and black copy very faint but color copy is ok.
Flatbed of HP officejet pro 8600 black and white copy very faint but color copy is good. I am also able to print from my desktop and other devices fine. I have all Hp inks and they are full.
Hello calbears,
Welcome to the HP Forums!
I understand when you copy a black and white document, it's very faint. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Could you print a self test page from your printer to make sure the black ink is printing out? Follow this HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems which shows you how to print this page. Let me know on this post how this page comes out.
Make sure this Firmware is update to date on this printer. I will provide the update from the HP website here. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP. -
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Process: Preview [3053]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 7.0 (826.4)
Build Info: Preview-826004000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [331]
Responsible: Preview [3053]
User ID: 501
PlugIn Path: /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Tray.plugin/Contents/MacOS/GENERIC 35C-4 Tray
PlugIn Identifier: jp.km-GENERIC.print.pde.35C-4.Tray
PlugIn Version: 3.6.3 (3.6.3)
Date/Time: 2014-12-11 12:54:53.907 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 762C008D-20A7-12B1-ECC4-76ED19B14EAA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000090
VM Regions Near 0x90:
-->
__TEXT 0000000103ecc000-00000001040b0000 [ 1936K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5f668f TrUtilGetTrayIsEnabled + 12
1 jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5fd6d2 -[TrayListDlg1MCEEE13D2_7AD6_4C28_97C6_73523B6BB2DA numberOfRowsInTableView:] + 84
2 com.apple.AppKit 0x00007fff943c2a4c -[NSTableView _uncachedNumberOfRows] + 120
3 com.apple.AppKit 0x00007fff943c2953 -[_NSTableRowHeightStorage numberOfRows] + 58
4 com.apple.AppKit 0x00007fff943c28c0 -[NSTableView _totalHeightOfTableView] + 207
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6 com.apple.AppKit 0x00007fff943c95dd -[NSTableView tile] + 223
7 com.apple.AppKit 0x00007fff943e3eb1 -[NSTableView bounds] + 113
8 com.apple.AppKit 0x00007fff943e0788 -[NSView(NSInternal) _createLayerAndInitialize] + 378
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16 com.apple.AppKit 0x00007fff943dff7c -[NSView setWantsLayer:] + 310
17 com.apple.AppKit 0x00007fff943e0171 -[NSView _setHasAutoSetWantsLayer:] + 152
18 com.apple.AppKit 0x00007fff943e5798 -[NSScrollView _setHasAutoSetWantsLayer:] + 295
19 com.apple.AppKit 0x00007fff944adbb0 -[NSScrollView _updateAutomaticInclusiveLayerSupport] + 127
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21 libdispatch.dylib 0x00007fff93f7128d _dispatch_client_callout + 8
22 libdispatch.dylib 0x00007fff93f78ef0 _dispatch_main_queue_callback_4CF + 333
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24 com.apple.CoreFoundation 0x00007fff8c648714 __CFRunLoopRun + 1636
25 com.apple.CoreFoundation 0x00007fff8c647e75 CFRunLoopRunSpecific + 309
26 com.apple.HIToolbox 0x00007fff90fa5a0d RunCurrentEventLoopInMode + 226
27 com.apple.HIToolbox 0x00007fff90fa57b7 ReceiveNextEventCommon + 479
28 com.apple.HIToolbox 0x00007fff90fa55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 com.apple.AppKit 0x00007fff9436124e _DPSNextEvent + 1434
30 com.apple.AppKit 0x00007fff9436089b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 com.apple.AppKit 0x00007fff9435499c -[NSApplication run] + 553
32 com.apple.AppKit 0x00007fff9433f783 NSApplicationMain + 940
33 libdyld.dylib 0x00007fff914835fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff908b1662 kevent64 + 10
1 libdispatch.dylib 0x00007fff93f73421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff93f73136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
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0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
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1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
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0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
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0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
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0 libsystem_kernel.dylib 0x00007fff908aca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff908abd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8c648f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8c648539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8c647e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff9450105e _NSEventThread + 144
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7 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
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1 libsystem_pthread.dylib 0x00007fff91f8dc3b _pthread_cond_wait + 727
2 com.apple.CoreVideo 0x00007fff8c43ca38 CVDisplayLink::runIOThread() + 656
3 com.apple.CoreVideo 0x00007fff8c43c78f startIOThread(void*) + 147
4 libsystem_pthread.dylib 0x00007fff91f8b899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff91f8ffc9 thread_start + 13
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1 libsystem_kernel.dylib 0x00007fff908abd18 mach_msg + 64
2 com.apple.CoreGraphics 0x00007fff87fc799b _CGSSynchronizeWindowBackingStore + 97
3 com.apple.CoreGraphics 0x00007fff87f490cc _CGSLockWindow + 3765
4 com.apple.CoreGraphics 0x00007fff87f47fdf CGSDeviceLock + 240
5 libRIP.A.dylib 0x00007fff88e12487 ripd_Lock + 43
6 libRIP.A.dylib 0x00007fff88e189b4 RIPLayerBltImage + 296
7 libRIP.A.dylib 0x00007fff88e186aa ripc_RenderImage + 262
8 libRIP.A.dylib 0x00007fff88e16bff ripc_DrawImage + 1147
9 com.apple.CoreGraphics 0x00007fff87f5bc44 CGContextDrawImage + 457
10 com.apple.AppKit 0x00007fff944d1942 __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 835
11 com.apple.AppKit 0x00007fff944d13e8 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1073
12 com.apple.AppKit 0x00007fff946ba049 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2659
13 com.apple.AppKit 0x00007fff946b9545 -[NSWindow(NSWindow_Theme) heartBeat:] + 300
14 com.apple.AppKit 0x00007fff945c4c8d -[NSUIHeartBeat _heartBeatThread:] + 868
15 com.apple.Foundation 0x00007fff93cd5dfb __NSThread__main__ + 1318
16 libsystem_pthread.dylib 0x00007fff91f8b899 _pthread_body + 138
17 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
18 libsystem_pthread.dylib 0x00007fff91f8ffc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x00000000000001c8 rdx: 0x00007f9d91484c60
rdi: 0x00007f9d91b15140 rsi: 0x0000000000000080 rbp: 0x00007fff5bd31760 rsp: 0x00007fff5bd31760
r8: 0x00007fff94e13c61 r9: 0x0000000000000002 r10: 0x00007f9d91b13fc0 r11: 0x000000010b6080c0
r12: 0x00007f9d91496fc0 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x0000000000000008
rip: 0x000000010b5f668f rfl: 0x0000000000010202 cr2: 0x0000000000000090
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff92e54000 - 0x7fff9Hi @jahburnit
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Color LaserJet CP2025 Printer series support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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