HP Photosmart C4780 and Windows 8.1 -64-bit - Problems installing driver, plus wireless assistance

Hello
Apologies, I am technically challenged, so I hope I can explain myself. I have the above All-In-One Printer/ Scanner and now have a newish laptop with Windows 8.1 etc etc. I have incurred ongoing problems trying to scan documents to my laptop. I have managed to deduce that my printer driver has not installed. I have followed instructions from one of your help pages and downloaded whatever I needed to, however the driver is still not present.
I read a solution offered through the Forum back in June 2014 about doing some form of reset. What exactly does this entail and will this result in me losing all settings/ favourites etc on my laptop?
I am just trying the 'unplug the printer for 60 seconds thing' as also suggested to someone in May 2014. In the meantime if someone could get back to me anyway, I'd be grateful. I desperately need to rectify this problem, which I've been putting off for a couple of months as I need to scan alot of documents urgently.
PS - can someone also talk me through how to get the wireless facility up and running after all these years!
Many thanks, Amanda

Hello @AmandaGreyUK , and welcome to the HP Forums!
I see you're running into driver issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

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HP Photosmart C4780 and Windows 8.1 -64-bit - Problems installing driver, plus wireless assistance

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