HP Photosmart c4780 refusing to NOT print in color.

Hey guys, first time poster.
I generally consider myself to be tech savvy, but I have run into a bit of a problem. I am trying to fix my girlfriend's parent's printer, and it is giving me the most peculiar issue.
It is an HP Photosmart C4780, wireless, all-in-one, so on and so forth.
You see, when I try to print - anything - it comes out in color, regardless of if I select Black & White. The only issue is though, when I look it up online to try and find the issue, no one seems to have it. Most people have difficulty with their printers not printing black, but this one is printing black fine. It just also seems to print in color. I ran a cartridge clean through the settings, and it printed up a bunch of black letters, and then a bunch of colored boxes, yet when I try to print from both Firefox and Chrome, the images come out colored.
I thought, just to make sure, to try printing with "black," and "color" and both pages come out in color.
I have removed both cartridges and re-placed them, and still no change. I have tried updating the software on the computer, and still, to no avail. I've run an alignment check, I've printed a Printer Status Report, and still nothing.
Anyone know what the issue might be? Both cartridges are brand new (well... all this experimenting has probably done a little bit of damage, haha.) and show full levels on the estimation check. Please help! :]

Hi @NovemberRain17,
Welcome to the HP Forums, and thanks for reaching out! I am happy to help.
You are right, this is kinda peculiar! have you tried selecting grayscale, black ink only?
In your software application, click Print.
Select your printer from the list of available printers.
Click the option that opens the Printer Properties dialog box. Depending on your software application, this option might be called Printer Properties, Options, Printer Setup, Printer, or Preferences.
Click the Features tab or Color tab, click the Grayscale drop-down menu, and then click Black Ink Only.
Click OK, and then click Print to start the print job.
Please let me know if this does the trick or not. Please use the thumbs up below if you are pleased with my efforts If the issue persists, I will gladly do all I can to assist you!
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Hi tomanifest,
The document at the link below will assist you with the warranty end date of you color cartridge.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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