Hp photosmart c5550 stopped making copies and scanning

Why did my photosmart c5550 stop making copies and scanning?  The page is now entirely black when I try to copy something.  It prints pictures and text fine from the computer.

Uninstall hp software &
reinstall using latest  hp software from hp
website.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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