HP Photosmart C5580 prints with 10.6.1 but will not scan!

Hello all. Well, I'm stumped on this one. I had been using my HP Photosmart C5580 with Snow Leopard 10.6.1, generally, successfully via Bluetooth but the Bluetooth signal was too inconsistent so here's what I did. I had an Apple Airport Express I wasn't using for audio anymore. I plugged it into an outlet. My network saw it right away and I got the green signal. I plugged a USB cable into the Photosmart printer. I then deleted my old Bluetooth-based printer profile for the C5580 in Print & Fax. Then, with the Airport Express all set to go, I created a new profile for the printer in Printer & Fax under system preferences and selected Bonjour with the C5580 printer. Great! I began printing successfully and obviously faster than Bluetooth ever allowed. So, even though the C5580 is not a Wi-Fi enabled printer, I could get printing working through my network.
However, when I went to try to scan from my Mac Pro to the Photosmart printer/scanner, I failed completely. I downloaded and installed the latest HP drivers from Apple "HewlettPackardPrinterDrivers2.2.dmg" which are meant to work with my 10.6.1 OS. I also downloaded the HP Software Applications for this printer. None of them "sees" the C5580 scanner portion of this All-In-One device. I then discovered the HP Scan app and HP Utility do not work with 10.6.1 yet. I used the "HP Setup Assistant" but it does not see the scanner portion of the C5580 either.
I then discovered, online, that only Apple's programs: 1) Image Capture, 2) Preview, and 3) System Preference Print & Fax will allow one to scan. BTW the drivers I installed from Apple for HP are 4.0.2. On one Apple support site it clearly states that this driver (or drivers) work for both printing and scanning (and with 10.6.2). Image Capture does not see the scanner. Preview does not see the scanner. While in Preview, I scroll under "File", select "Import from Scanner" and select the only option "Include Networked Devices". Then I do the same thing again and "Include Networked Devices is greyed out.
A call to HP didn't get me any answers. They wanted me to open a ticket at a cost of $35 and said my printer was out of warranty. In fact, I have several weeks left, I later discovered. Drat!
Is there a special driver from Apple or HP to enable the scanner to work the way I want it to work? Is the Airport Express a problem? Why can I print to this device - have a physical and networked solution - yet not have the scanner work? Do I have to select "Scan" at the physical printer/scanner itself before I can print from my Mac Pro?
This is maddening. I don't see any way to install any scanner profile in Print & Fax as I did with the printer profile.
I welcome any and all advice.
Thanks,
PWRMAC

Thanks for the response pengtao. This is a big disappointment. If the printer driver from Apple can support the printer end of things with the setup I have, one would think the scanning could/should/would work too. Connecting the printer/scanner directly to my Mac Pro is really not an option and running the length of ethernet I'd need doesn't really do it either. I don't know if this makes a difference but my router/access point is an Airport Extreme (not the Airport Express that is attached to the printer/scanner). That is, the Airport Express is only used with a USB cable that connects to the C5580. The solution seems so near and yet so far away. Thanks, though, for your two suggestions!
PWRMAC

Similar Messages

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

I have installed the updates for my HP Photosmart All-in-One c309a. It prints, but will not scan. Tells me to update - I did that, but still won't scan. Any suggestions to make the scanner work?
This all worked perfectly with my old 2008 MacBook Pro.

Have you tried scanning from Image Capture or Preview?
A current driver is shown to be available for Mavericks (auto-downloaded):
http://support.apple.com/kb/ht3669#HP
But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

Just purchased blue ray movie from store with a redemption code but will not download with out inserting disc I have a macbook air

just purchased blue ray movie from store with a redemption code but will not download with out inserting disc I have a macbook air

I am experiencing the same thing. I have many books that I used to read on my iPad.
Now on iBooks in Mavericks all my books downloaded correctly apart from two which I really want to work (The Lean Startup and Communicating The User Experience).
When I download both using the cloud icon just when it reaches 100% I get this message:
[Insert Book Name] failed to download
To try again, select Check for Available Downloads from the Store menu.
When I check for available downloads it says I have already downloaded all my books.
Anyone know how to fix this.
I do realise that this is only v1 of iBooks so I hope Apple sorts it out soon.
Thanks!!!

My OfficeJet 6110 will print (with errors) with Yosemite but will not scan

I just finished reading this entire thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Mac-OS-10-10-Yosemite-and-HP-Printer-Support/...
I have rebooted the computer; repaired disk permissions; deleted and added the 6110 back; dowloaded the HP printer drivers and manually installed them; deleted printer and reinstalled printer drivers; repaired permissions again.
Almost everytime I print, the printer does not actuate and I get an "inkjet error." Then I just print again and it works fine. However, it will not scan and although it shows up in SystemPreferencec>Printers and Scanners, it does not show up in Image Capture or Preview>Import from Scanner.
I also have an Epson GT-S50 scanner. It scans perfectly without any problem.
I just changed machines to a new iMac from my earlier Mac Pro. The 6110 worked fine with the Mac Pro running Mavericks.
Here's the kicker: Although the scanner does not show up under ImageCapture or Preview or when R-clicking the installed printer window, it seems to work fine with the scanning software named VueScan. Under VueScan it shows up as an OfficeJet 6105 but seems to work ok.
I want to use the native scanning software, however.
I don't know what to do next.
iMac Retina 5K running 10.10.1, 32GB RAM
Thanks Stan

Hello @snsokstan,
Thank you for visiting the HP Support Forums! I understand you are running into some problems trying to install your HP Officejet 6110 to your Mac running the new Yosemite 10.10 Operating system.
I see you have tried all the recommendations to install the printer with no success. After taking a look at the supported printers list on the Apple Site, your printer is not supported. This is why you are running into problems with the printing and scanning.
I suggest contact our technical support at 800-474-6836 to see what upgrade options they may have available to you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Canon MX870 will print wirelessly but will not scan and can't launch EX navigator

My laptop recently crapped out on me the hard drive failed. It's an old Macbook pro vintage with 4gig memory and running OS X maverics. After I got a new hard drive put in and restored my computer using a time machine backup I noticed the Tech had gone ahead and installed a newer operating system 10.9.2 and now I cannot get my Canon pixma MX870's software to work. After going to the Canon site and downloading newer drivers and wrangling with it for three hours I finally was able to get it to print wirelessly somehow, don't ask me how. But it will print wireless however it still will not scan even if I use image capture it sees no printer available and the ex navigator software keeps showing an error message it cannot launch! How bogus! Macs have always just worked period. No problem but now even when I go back to my old install disc for the Canon pixma MX870 it says that the software is not supported by this operating system .....REALLY... this printer is only about three years old! I'm shocked that apple could actually go ahead and make new versions of maverics that don't support printer software from two years ago..... REALLY you're kidding right! Whats next you won't support software from two months ago! I guess we have to just buy a new printer every month.
This machine is starting to remind me of a Windows laptop what a nightmare. Jobs must be rolling in his grave. This is just utterly pathetic. This is the beginning of the end for Apple. I've always been impressed with how easy it is to use apple stuff but this is the second time I've updated my operating system only to find I have to go through **** just to get the freakin' printer to work. Come on guys somebody show me an easy fix here and if any body says it's the printer companies responsibility to update their drivers and software I think I'm going to puke. I have already downloaded the newest Canon software for the MX870 and it can't launch I was able to get the printer to print but can't get the scanner to work and the solutions menu is now useless.

Well you are right Steve my complaint is with Canon for not making it easier to install their necessary updates if you upgrade your OS system but it seems that when Apple is constantly making new upgrades available they might want to add in the heads up "OH by the way, if you install this new OS it's likely your printer won't work any more if it's more than three years old." along side the constant "Updates are available for your computer" they should really have it read "Updates are available for your computer, proceed at your own risk" No I'm sorry the whole system is geared towards making people get so frustrated that they eventually give up and buy a new printer. I'm not sure what 5 hours of my time is worth but I am sure that if were getting paid by the hour it would be enough to buy a new Canon comparable to the MX870. So by the way if other people are having this same problem, which of course thousands of them are, the solution is first download the newer driver, then download the new wireless setup assistant and then figure out how to use it (good luck with that), it took me about two hours just to find the access points on the printer and to be honest I just got lucky eventually. Then you must download the newer "Scan Gear" software if you want to scan. But it seems that the new "Scan Gear" software got my whole solutions menu to start working again so there you go, you can be a white night for somebody else who is having this same problem. I must admit that after wrangling for hours I continued to go back to the forums and eventually found a link to the canon software update page provide by some very nice girl who was very helpful for some other guy and the link took me to the same page I had been to several times already but I then downloaded the "Scan Gear" software and was up and running again. So thank you to that nice girl and in the spirit of her helpfulness I offer this to the thousands of other poor bastards that cannot get their MX870 to scan
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx870#DriversAndSoftware
Go there and download the "Scan Gear" software that is for OS 10.9

OS 10.6.8 and Canon printer. Prints wireless but will not scan wireless.

Just bought a Canon MX890 multifunction. OS 10.6.8. Used Canon support to help me set up wireless and I can print wireless but it will not scan wireless. Error message reads: "Cannot communicate with scanner for these reasons: Scanner is turned off or USB cable is disconnected." Any suggestions?

Sounds like you are trying to use Canon's MP Navigator application. To get this to work via wireless, you first need to open Canon IJ Network Selector which is located in Applications > Canon Utilities. With this application open it should show you the MX890 on the network. Select it and OK the change.
Next step is to open the MP Navigator application and click on the Preferences button. Then from the General tab you need to ensure the Canon MX890 Network is set.
With these two actions completed you should be able to scan with MP Navigator.
Or as Carolyn has instructed, you can use Image Capture which is included with OS X to scan from the MX890.

My printer will print pages from the internet but will not print from my files.

My printer will not print from my computer files but will print from the net. Does anyone have any idea what is going on with my printer?

Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? What programs are you printing from?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I seem to have lost my connection to the printer. Printer copies so is operating but will not print

The printer is on and working as in making copies but will not print from computer. I am using wireless option.

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Mac Book Pro on boot up, the apple sign will appear with the spinning wheel. After some time, a grey screen wil appear with a movable mouse, but will not boot up. Help!

Mac Book Pro on boot up, the apple sign will appear with the spinning wheel. After a period of time the screen will turn grey, but the mouse will still operate, but not boot up.

If it was purchased brand new then it's running a version of Lion, so to reinstall Lion:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.

My Apple TV works perfectly with Netgear/Dlink routers but will not recognise a BT Home Hub. Why is this so?

I have an Apple TV2 which works well with my Ipad2 when it is networked through a Netgear or Dlink router. However, when I moved the device into another room and tried to connect it via a BT Home Hub, the Apple TV connected to the Internet but neither my Ipad nor my notebook was recognised on the network. Why should this be? I am unable to use the Apple TV to stream videos, photos and to mirror my Ipad.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Its quite possible that the connection has been recovered, and re-used for another customer. The date you have been given would have been the next available date that a suitably skilled Openreach Field Technician would be available to re-provide the connection.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My ipad receives email with the hotel wifi but will not send. The error message is "user name or password for ........is incorrect" but both are correct and unchanged. Restarting iPad didnt help.

My iPad receives email on the hotel wifi but will not send. The error message reads "user name or password for smpt......is incorrect" but both are correct and unchanged. Restarting iPad did not help.

I did try this too, but when I access my webmail on the iPad, the iPad doesn't allow me to type my message. I am able to enter in the "to" address and the "subject" line, but then the keyboard will not come up for me to type my message. Is there some trick to this? Very frustrating!

My I pad is frozen with a message up but will not shut off or allow me to cancel the screen

I love my I pad and have two but my screen is frozen and I can not turn the pad off or use it

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until the device restarts, so you will be able to use it again

My 6310 All in One will print a test page but will not print from Publisher, Notepad, etc. WTH?

My HP 6310 will print a test page fine, but will not print from Publisher, Notepad, etc. It goes thru the motions, but the image printed is almost not there. I have new ink cartridges in it. I have adjusted the print settings. STILL won't print properly. WTH???

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Photosmart 7550 printer with Leopard

I'd just like to know if there is anyone who is able to use an HP Photosmart 7550 printer with Leopard.
I can print, but the printing is all garbled.

Thank you for your help HP Mac Architect.
Print Driver from System Preferences-> Print & Fax shows HP PhotoSmart 7550 - CUPS+GutenPrint 5.1.3 . There is another version called HP PhotoSmart 7550 - GutenPrint 5.1.3 .
The same "drivers" show up under http://localhost:631 which tells me that my system is only finding the CUPS driver (I think its a PPD or Postscript Printer Definition file that works with 1 driver for all printer types).
I downloaded the HP drivers on 11/2/2007 - that file is called gutenprint05.1.3.U.dmg (Jun 19 2007). I ran Install Gutenprint 5.1.3.mkpg found on the disk image. This installed the HP PhotoSmart 7550 - CUPS + GutenPrint 5.1.3 drivers.
I also have an HP Printer Selector program from 11/2/2007. If I click the "select" button on this program, it brings me to a screen called HP Printer Utility. At the bottom of the screen it appears to specify a non-cups driver: PhotoSmart/AiO connectivity: photosmart 7550, SN:CNxxxxxx. I can print a test and a diagnostic page from this utility window. The printing is absolutely perfect from this window.
So to me it appears that there is an old photosmart driver seen from the HP Printer Selector program and there are CUPS drivers. yet System Prefs can't find this driver. Or am I wrong.....
Thanks again for trying to help

HP Photosmart c4450 prints and scans normal 8.5x11 fine, but will not print 4x6 laminate pictures.

HP Photosmart c4450 prints and scans normal 8.5x11 fine, but will not print 4x6 laminate pictures. Using the printer completely unconnected from a pc or network, using a SSD memory card to print off. As the printer begins the print, the printer prints only about 3/4 of the image, and clips the rest leaving it blank. Within the options, you can see the whole picture on the LCD screen, and selecting the 4x6 print mode it still clips the picture.
Not sure exactly whats going on, the printer was doing this fine for about a year, and just randomly started to print with the image cut off at the beging and ending abruptly at the end only printing half-3/4's. Also using the same memory card, have not tried a different card though. Any ideas?

As far as I know, you cannot scan or perform software-based copying over a Bluetooth connection. Printing is doable. Perhaps that is something that is in the pipe for developement.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP Photosmart C5580 prints with 10.6.1 but will not scan!

Similar Messages

Maybe you are looking for