HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

I own a HP Photosmart C6180 printer. It sat for several months so I replaced all of the ink cartridges. It will not print because it says the magenta ink cartridge is empty. It is brand new and i can see the ink inside of it. I am not sure what to do. I don't want to take it to get serviced as I live several hours from any computer or printer repair shop. Please help!

Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Officejet Pro 8600 - telling me black ink cartridge is empty when I know it is not

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I don't like this...makes me think HP is trying to make me spend more money on ink...
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Photosmart 7510 not printing photo ink when it should, but using up all the other ink cartridges.

I'm printing photos, mostly black and white, and all my regular cartridges are almost depleted when I thought they were printing from the photo ink cartridge. I want the photo ink cartridge to be used and it still shows full. I had to run out and get new cartridges which is becoming expensive.
I have windows 7 and I use the Windows Photo Viewer to print the photos.
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Hi,
Photo ink is actually black and under normal printing (including printing photos) it can last 3 times longer than other inks.
Regards.
BH
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I have a officejet j4680 All-In-One printer. I cannot get the black ink cartridge to stay in place

The black ink cartridge will not stay in place it keeps popping out when I place the color ink cartridge first. When I take the color cartridge out and put the black ink cartridge in it stays.
Is there a trick to replacing the black ink cartridge?

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

C5380 - I want to print using ONLY black ink cartridge. Is this possible?

Hi Folks,
I now understand that this model, HP C5380 and I'm guessing many others too, are programed to use an amount of colour ink even when selected to print in Black.
My question is: Can I somehow program the printer to 'only print using the black ink cartridge' and not use the colour cartridges at all?
I have heard that this is possible with some models but need the specifics.
I am even willing to permanently disable the colour function if needed. The replacement ink catridges are so very expensive, if I'm unable to do this then I'll be looking for another printer and it won't be HP. Thi is unfortunate because I think they make a good quality product - however they need to be on notice that their customers 'good will' and return business will not be forthcoming when they (and other compaines) continue to use money making strategies like this.
Many Thanks in advance for your time, B

Hi berni7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I have problems with my printer says the ink system failure error 0xc18a0206 what do I have new cart

I have problems with my printer says the ink system failure error 0xc18a0206 what do I have new cart. Printer is Hp Photosmart c5180

This article should help resolve the error you are getting:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
Give the steps a try and let us know if it helps.
Best of Luck!
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Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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How can I print using only the black ink cartridge?

I have a officejet 4620 that I need to know how to set up to have the option of using the black ink cartridge only. I rarely ever use color ink and I dont want $30 worth of color ink to dwindle away while printing pages that do not need any sort of quality printing. How can I change this setting? I have a Mac and there are hardly any options when trying to print anything.
Thanks!

Hello @downeyke , and welcome to the HP Forums!
I understand you are looking into black ink options. I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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The black ink cartridge is not empty but won't print.

On my Photosmart Plus B10, the black ink will not print. I was using an HP size 564 XL cartridge and I could hear the ink in it, so it wasn't empty. I cleaned the printhead and when that didn't work, I installed a new cartridge. Still won't print. The other three cartridges function properly. Willl I need to replace my printer because of this problem?

Hi, is the printer in warranty? If not, one thing worth a shot is soaking the printhead as described below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
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3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart C6180 prints too many copies of PDFs and HTML-documents

Hi,
My Photosmart C6180 prints multiple copies of documents even if I haven't asked for it. This seems to only apply to PDFs and HTML-documents, I haven't seen it happen with Word/Excel. It's not consistent, it happens most of the time but now always for these documents. When I look at the console, when it has started printing I see shortly the status "Printing - Restarting". That's probably when it starts the 2nd copy. Sometimes it stops by itself, other times it seems to be looping and I have to turn the printer off and delete the document from the queue.
HP solution center SW is updated, I run Vista with latest service packs on a Thinkpad T400s.
Any ideas?
Thanks!

My C6180 printed multiple copies of any document from my Vista OS laptop ( wireless connection ), but not from my
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I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink

I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink....it is at least half full...i have shaken it, disconnected the printer from power source and the pc...still will not stop flashing. Oh, sorry...it is a hp business inkjet printer
Windows XP

It could be that the cartridge failed. Replace it with a new one and check.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet 8000 - Printer says out of ink even after installing new ink cart. and new head.

My Officejet 8000 - Printer says "out of ink even after installing new ink cart. and new print head. I have tried two new cart. and still gives me the error. A few times it will show all inks are full and print a page or two then says it is out of ink. At one point I even was able to clean the heads and align them but same thing occurs. What is wrong??

Hi Lee_S
Try printing a Self Test Page and see what the Cartridge status & Printhead status is like.
Printing a self test page
Please let me know how you get on..
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

When printing grey scale on a MX882 printer, is the color ink used at all?

We set all of our home PCs to print gray scale on our printer, an MX882 (serial # ACAT48275) in order to not use so much color ink. That seemed to be working very well until the big black ink cartridge (the 226BK) emptied out. I didn't think anything of it because the small 225 BK cartridge was still full. The 225 BK is about 1/2 full now, but all of a sudden, the color inks (226C and 226M) are empty, with the 226Y 1/2 empty.
My question is, if the BIG black cartridge (226BK) empties, does it not "switch over" to the 225 BK? Or does is start "creating" black by using both magenta and cyan?
Thanks.
Mark

Hello.
If plain, letter sized paper is used, the printer should use the large black tank for grayscale printing. If specialty paper or duplex printing is used, the printer would use the dye based inks. If grayscale printing is not enabled, the printer may create 'composite' blacks by using mixtures of the color inks. This may occur when graphic or web-based printouts are performed.
The reason for the two different black ink tanks is for the different types of printing your unit is able to perform. They are not intended as backups to each other. The larger black tank is pigment based, and is primarily used for standard black text printing or output. The smaller black ink tank is dye based like the color inks, and is used for photo and graphics output.
If additional assistance is needed, feel free to call us at 1-800-OKCANON.
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My printer says the cartridge is fake

My printer says the cartrige is a fake, when i haven't changed the cartridge yet. I bought it about 8 months ago and I've never changed the cartridge and now it's saying my cartridge is a fake? Why is this?

Is it saying something like Used or Counterfeit cartridge? if so, check out the link below....
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Are-you-seeing-a-Used-or-Counterfe...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

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