HP Photosmart C6200 problems printing 6 x 8 " envelopes

My HP Photosmart C6200 All-in-one printer fails to print to an envelope with custom size of 6" x 8". This is from a Win 2010 Word mail merge document and I am running WIN 7.
There are no updated drivers. The Hp Utility did not find any problem. The envelopes print but the font is not aligned consistently, nor accurately. Env #1 might be OK, but env #2 will have a new layout and env #3 will have a newer layout and then I shut down the printer so I don't waste anymore precious Christmas card envelopes.
Sure would like it if someone will be able to advise. Thanks!

Solved! I changed the Word document to print to a letter that is 8 x 11.5. Then I formatted the Word doc so it would display the merged addresses correctly when printed to a 6 x 8 envelope. No problem that this is not identifying an Envelope as the output. It prints on cheap paper which I can hold up against the envelope to confirm the layout is satisfactory.
Hooray! Merry Christmas!

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Photosmart C310A problem printing photo`s

Hi, I have always had a problem printing photo`s on any 6x4 photo paper over 180gm, the tray delivers the paper but it just seems to be to heavy for the rollers to drag the paper out, the sheet gets half way out of the tray and seems to jam, can anyone help please.
Cheers

Hi roadsign-man,
Sounds like you need to clean the feed tires. Follow the instructions below.
Clean the paper pick rollers
Dust or paper residue on the rollers inside the product can cause paper feed issues. Follow these steps to clean the rollers.
Clean the paper pick rollers
Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the product)
A clean, lint-free cotton swab
Press the Power button ( ) to turn off the product.
Turn the product so that you can access the rear side.
Disconnect the power cord from the rear of the product.
Remove the two-sided printing accessory (duplexer) from the rear of the product. Push the right side of the duplexer to the left, and then pull out the duplexer.
Figure 5: Rear view of the product showing the duplexer
Set the duplexer aside.
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers inside the product, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure 6: Clean the rollers in the product
Look inside the rear access area of the product to find the pick rollers. They are near the center of the product behind the paper feed rollers.
Figure 7: Location of the pick rollers
NOTE:You might need to use a flashlight to illuminate the pick rollers.
Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick rollers.
Figure 8: The pick rollers
Allow the rollers to dry for 10 or 15 minutes.
I am an HP employee.
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HP Photosmart C6200 Series Blue Inks Not Working

Hi all,
I have an HP Photosmart c6200 series printer and the blue ink cartridges are not working. I've read similar problems about black ink cartridges, but on different printers so I am looking for some help here.
All of my ink cartridges recently expired, so I went to a professional store and had them emptied and refilled. I put all of the ink cartridges back in the printer and did a test - I noticed the blue inks were not working. From there, I have tried removing them/reinserting them, looking for visible chunks and running printhead cleans from the printer. So far nothing is working.
I've printed out a diagnostics page and the boxes that should have the blue inks show up completely empty, not just streaky. I have followed all instructions from the diagnostics page.
If anyone has any suggestions they would be greatly appreciated. I do not think my printer is under warranty anymore.

Hi JessicaBruzzese,
I understand you have a Photosmart C6200 printer that is not printing any blue after refilling the cartridges. I'm sorry to hear this, but I will do my best to help.
It sounds to me like the refilled ink may not be able to make it out of the cartridge. I will suggest that you plug the printer directly to a wall outlet and follow this Missing, Faded, or Dull Colors document. If it's still not working after that, you can also try cleaning the cartridge contacts.
If the blue continues not to print, you may have to purchase another HP cartridge.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart c6200 balck not printing

My photosmart c6200 has suddenly black color is not printing
I have tried headcleaning several times, still missing black instead green appeared in the column
How can I solve this problem?

Hello Fw98003,
Please click Missing Color to access the steps that should resolve the issue .
If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.

Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
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Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HT4356 I checked everything out and had no problem printing from IPAD/MINI using the HP Photosmart 6520 printer, but the next day, using same application, my HP did not show, but was looking for the AirPrint Printer, what am I doing wrong?

Using IPAD2, IPAD MINi, HP photosmartE6520 set up on wireless network. No problem printing from my devices, but the following day, it is looking for AirPrint printer, why?

Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Just bought a new iMac, with Lion, for my wife. When is was wifi with her old iMac on line with it's printer, HP C6200, no problems printing. Now that it is by itself it does not recognize the C6200...It recognizes my laser hp 1012 and laser hp 6300

Just bought a new iMac, with Lion, for my wife. When is was wifi with her old iMac on line with it's printer, HP C6200, no problems printing. Now that it is by itself it does not recognize the C6200...It recognizes my laser hp 1012 and laser hp 6300 but will not print to them wanting an autenication

How is the C6200 connected to the iMac, is it via USB or Wi-Fi? If it's via Wi-Fi please make sure it's connected to the router using the printer's Network Wizard. Then click System Preferences - Print & Scan and assuming the iMac is on the same network as the printer, if it is the printer should be seen. If it's not then click the + sign and add the printer. Apple provides instructions in Printing Overview OS X Lion

HP Photosmart B109n-z (printing problem) please help

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I work for myself and work from home so need to get this resolved asap.
I've checked the cartidge - it's good.
I've checked the connection and print cartridge bay - they're clean.
Please help.
The colour is working fine.
The black ink issue is the same whether printing, scanning, or copying.
And I have tried turning everything off and on again!!!
This question was solved.
View Solution.

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HP Photosmart B109n-z (printing problem)

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I've checked the cartidge - it's good.
The color is working fine.
I have tried turning everything off and on again!!!
I have done the cleaning process and second stage printhead cleaning process.
Can someone give me hand on this?
Regards,
Roberto

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Problem printing scanned PDF document from iPad to HP Photosmart Plus B209a

Hi,
I'd like to report a problem printing a scanned PDF document from iPad via HP ePrint application to my HP Photosmart Plus B209a printer. The document was sent to the printer without any issue. However, the printer only prints out the
screenshot image in the center of the PDF page, and the image is enlarged and rotated to fit in an A4 paper. The rest of the document is simply ignored by the printer. The document with the problem can be downloaded in the link below:
Download PDF document with the problem
What could be wrong? Thank you in advance!

Thanks for the reply.
I received the document from my teacher, so I don't know what program she used to scan it.
I tried to print the document directly from my PC which works fine though, so I guess the document is OK.
My HP printer is an old model which doesn't support eprint or air print, so I used the eprint application on iOS to print the document. I tried both color and black/white which gave me the same result: only the center screenshot image is printed out, and the image is enlarged and rotated to fit an A4 paper, the rest of the document is just ignored.
What do you mean by saving it as a document?

HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How can I print to HP Photosmart 8750 Professional printer?

Hello to all.
I have a G3 400 mhz. Blue and White, with Sonnet upgrade to G4 1 gig. Print jobs stopped on HP Photosmart 8750 Professional printer, possibly after upgrading to OS 10.4.10 (printer connected via USB). After reading discussions on this forum, I reset printer system, started from OS disk and repaired permissions and hard drive, ran Tech Tool Pro, did an Archive and Install, downloaded latest drivers from HP, etc. etc.
Now, in HP Setup Assistant, printer is not listed in window, therefore unable to continue with installation. Printer does not show up in Print and Fax and I cannot add printer, as the driver is never installed. Purchased a new USB 6 ft. cord (only 6 ft. allowed for this printer).
Have not used it, as I cannot plug it in until printer listed in window and recognized. Upgraded to 10.4.11, hoping it would solve problem. No such luck. Printed a sample page and test page, and printer worked. Please send detailed instructions, listing each step in successive order. Thank you for your efforts to solve this problem.
Versatile Lady

10.4.x supports the 8700 printer series and has a driver built in for it.
It will not hurt the printer to plug it into the computer at anytime. I have the hp Photosmart 3310 and it doesn't give a hoot about this.
I would do this.
Do this without the hp installation program.
Restart the computer,
restart the printer.
plug the printer into the mac and see if the mac will find it with these instructions.
This is Apple's instructions
1. Disconnect and reconnect every cable between the computer and the printer. Make sure all cables are firmly inserted.
2. USB printers only: Switch the USB cable connection from the current USB port to another USB port.
3. USB printers only: Open Apple System Profiler and click the Devices and Volumes tab. If the printer still does not appear, try a different cable.
4. Try to print again.
Once the printer connects you may want to install any specific hp stuff off the disk.

HP Photosmart C6200 problems printing 6 x 8 " envelopes

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