HP Photosmart C6200 Series Blue Inks Not Working

Hi all,
I have an HP Photosmart c6200 series printer and the blue ink cartridges are not working. I've read similar problems about black ink cartridges, but on different printers so I am looking for some help here.
All of my ink cartridges recently expired, so I went to a professional store and had them emptied and refilled. I put all of the ink cartridges back in the printer and did a test - I noticed the blue inks were not working. From there, I have tried removing them/reinserting them, looking for visible chunks and running printhead cleans from the printer. So far nothing is working.
I've printed out a diagnostics page and the boxes that should have the blue inks show up completely empty, not just streaky. I have followed all instructions from the diagnostics page.
If anyone has any suggestions they would be greatly appreciated. I do not think my printer is under warranty anymore.

Hi JessicaBruzzese,
I understand you have a Photosmart C6200 printer that is not printing any blue after refilling the cartridges. I'm sorry to hear this, but I will do my best to help.
It sounds to me like the refilled ink may not be able to make it out of the cartridge. I will suggest that you plug the printer directly to a wall outlet and follow this Missing, Faded, or Dull Colors document. If it's still not working after that, you can also try cleaning the cartridge contacts.
If the blue continues not to print, you may have to purchase another HP cartridge.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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