HP Photosmart C6280 All-in-one

I have tried everything to get my printer working again....and can't seem to do it. So I could use your HELP. When I try to print, it reads add paper. I have plenty of paper in the tray. I have totally unplugged it for days and have restarted the PC. When I have the 4 x 6 photo paper in the tray it prints on that. I'm looking for it to print on the legal size paper.
THANKS FOR THE HELP!!!!
Roberta

Hello,
The carriage jam can also occur due to paper Jam near carriage area.
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
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How do I get my HP Photosmart C6280 All-In-One to scan?

I have updated to Mac OS 10.9 the driver for my HP Photosmart C6280 All-In-One, but the scanner function no longer works. The Apple update list shows the update was performed on October 30.
The printer does not show up in the list of printers as a "Bonjour" printer, as the instructions from HP's website indicate it should.

Hi there,
I understand you're having issues printing/scanning with your Photosmart C6280 since upgrading the 10.9 on your Mac. I would like to help you with this as best I can.
The reason your having issues is because the HP software you're using is not designed for the 10.9 operating system. The last full software package HP released for the Photosmart C6280 was for 10.6, so the best option at this point would be to use the in operating system drivers.
To get everything to work properly again, I'm going to link you to how to completely remove the HP software so you can use the Apple software as Sunshyn2005 has described in her post. Once you follow those steps to begin using the Apple software you may not know how to scan using the Apple software and you can learn 3 different ways to do so.
I hope this helps, have a great weekend!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart C6280 all in one

I have a photosmart C6280 all in one printer. I purchased a HP Envy TS m6 sleekbook with Windows 8.1 OS. Can I use my printer with this computer and what do I have to do to get it set up (ie drivers, software etc) I need good detailed information and how to as I am not very well versed or anykind of a techy. Thank you in advance

Hi ,
The following link will let you download the HP Printer Install wizard, which will guide you through the printer installation process.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02691615&cc=us&dlc=en&lang=en&lc=en&product=319...
-I work with HP, but these comments are my own.

Photosmart C6280 All-in-One Printer Will not acquire IP Address

I have happily had a Photosmart C6280 for some time now, however I recently replaced my router and my ISP Cable Modem (NetGear WNDR 3700 and Cisco 2100 respectively). At first everything was wonderful. Sadly, my NetGear router went bad and I had to return it. As it stands right now my printer will not take an IP address from the router. I have tried everything I can think of, several times and nothing has changed. I have uninstalled and reinstalled the software on the Windows 7 and XP machines that I'm using. I have tried to manually set an IP address but on my printer when I'm done inputting all of the information there is no "enter" option. Looking at the Connectivity Status page it states : Network Interface Adaptor Summary
Name                                              Type                                                 Status
Eth0                                                 Wired(802.3)                                 Disconnected
IP Status
Name                                             Type                                                 Addr.    Source
Eth0                                               Wired (802.3)                                  Disconnected
Note: Automatic or manual IP address assignment only occurs for an adaptor if it is currently connected.
Wired (802.3) Adapter Information Detail
     Configuration
Enabled at power on:    yes                                                                                            Link Config: Auto Link Speed
Auto Crossover: On                                                                                                         Auto of Manual IP Address : Manual
Manual IP Addressees: 192.168.1.12                                                                            Manual Subnet Mask: 255.255.0
Manual Default Gateway: 192.168.x.x                                                                         Auto or Manual DNS Server: Manual
Manual Primary DNS Server: none                                                                                 Manual Secondary DNS Server: none
---------Status---------------------------------------------------------------------------------------------------------
Adaptor Name: Eth0                                                                                                         Adaptor State : Inactive
Adaptor Connection Active: False                                                                                 Adaptor MAC Address: 00:21:xx:xx:xx:xx
Link Status: Disconnected
I have tried two different print servers and nothing. I am at the end of my rope and any help will be greatly appreciated.
                                                                                                                           Thank You
                                                                                                                             -ndrdog

On the front of the printer: Setup > Network > Reset Network Defaults.
Now, set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wired along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Macos 10.9 Mavericks and photosmart c6280 all in one

Hi all,
my problem is that, following the installation procedure for ethernet-connected c6280 on Macos 10.9 Mavericks, the scanner part is not enabled. The printer is working but the scanner is not recognized. So there is no "scanner" tab in the printer/scanner control panel and no "scan" button enabled in any application.
This happen on a clean (from scratch) installation of Mavericks (italian language). I followed the MacOS software update procedure that found no update available.
Starting the same Mac from an old HD with Mavericks updated from previous Macos version with old installation of hp driver everything is working fine, scanning via ethernet included (obviously with same printer).
Regards

Welcome to the forums matteoc!
I noticed your post about the scanning concern you have with your Photosmart C6280 and Mavericks. I will gladly help you with this situation.
There is actually no full feature driver available that includes the scanning portion of the software with this model of printer on 10.9, which is most likely why you see the scanner part not enabled.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
However, there is some good news. There are work around options for you to still scan with your 10.9! I would like for you to click on the "How to Scan" link below and scroll down to the bottom of the page. You will see your 3 options for scanning there.
How to Scan: OS X v10.9
I hope my post was informational!
Enjoy your day
R a i n b o w 7000I work on behalf of HP
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HP Photosmart C6280 All-in-One Printer CIT248813-HPU-REDBOX-v4.exe error

Using-Microsoft Windows XP Professional SP3, Network connected
In HP Digital imaging monitor: Went to Help>Check for updates Update file CIT248813-HPU-REDBOX-v4.exe downloads, but after it looks like its installing, I then get the following error message :Critical Update to HP Product Assistant Failed. Where do I get the file and download it by itself, to then try and load it outside of HP Digital imaging monitor?
When I do a search for the .exe file, nothing comes up.
Per HP help, I have tried:
Check for updates:
=================
Please visit the weblink below and click on the hyperlink "Automatically check to see if you have the latest software and drivers ". If you do not find any updates for the All-in-one software, then perform the below steps to disable the product assistant in the startup files.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=3194498
Step 1: Enable Passive FTP
====================
1. Open Internet Explorer.
2. From menu options, click Tools.
3. Click Internet Options.
3. Click Advanced tab.
4. Under Browsing section, scroll down and put a check mark next to "Use Passive FTP"
5. Click Apply, and then OK.
Check the functionality. If the issue persists, please perform the steps below.
Step 2: Disable antivirus and firewall
===========================
Please follow the steps to disable the anti-virus and fire wall:
Disable Anti-virus:
=================
1. Look at the very bottom right corner of the screen.
2. You should see several icons.
3. Place the mouse pointer on each icon to see if a strip of text pops
up.
4. If you see the strip of text, it will tell the name of the program
that the icon represents.
5. If you find the icon for the virus protection software, right-click
on the icon.
6. In the pop-up menu, choose the option to disable or close the
program.
Disable the fire wall
1) Click start -> Click Control Panel -> Security ->
2) Under Windows Fire wall option select On/Off Windows Fire wall
3) Click off radio button to turn OFF the Windows Fire wall.
Check the functionality. If the issue persists, please perform the steps below.
Step 3:
=====
Please perform the steps below to update the All-in-One software manually.
1. On the Windows taskbar, click Start , click All Programs , and then click HP .
2. If HP Update is available in the list of programs, Click HP Update to open the HP Update dialog box, and run the HP Update utility to download updates.
Check the functionality. If the issue persists, please perform the steps below.

still having this issue. Can anyone offer any advice? Where is the actual file on my PC? Why won't this load?

Need driver for HP Photosmart C6280 All-in-One priner

I was given a HP Photosmart C6280 printer but the person did not have the disc that came with it to install the driver. I am technologically disinclined and have no clue what to do. Can someone please tell me where to find a driver for this printer and how to install it? I have tried to use a driver on some other websites, but they want a credit card and quite frankly, I don't trust them.
Thank you!
This question was solved.
View Solution.

SWelch,
I am more then happy to help you with getting the software for your printer. If you follow the link below, it will lead you to your printers website.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3194498&task=&
I hope this helps.
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C6280 All in One ink error message

Hi there,
I have the HP photosmart C6280 All in One printer that recently requested that I replace the Magenta ink. I did so but when I attempt to print I get the following message.
To print in color, instal the following cartridges:
Magenta
To print with black only, click black only. to begin printing on certain products, press the Resume button on the printer control panel. the printer will replace colors wit grayscale.
To cancel, press the cancel button on printer.
If empty ink cartridge is not replaced soon, all printing will stop.
I have had this issue before and someone told me how to fix it but I can't find the original message or email for it at all but it work fabulous and I think it involved a reset. Can anyone assist me with this, perhaps explain how to reset the C6280.
Thank you

For resetting the printer ink system, try this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01709782&cc=us&lc=en&dlc=en&product=3194498
Removing the ink/power reset procedure can eliminate the cartridge message.
For missing colors in the output, try this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01124477&cc=us&lc=en&dlc=en&product=3194498
NOTE: step 8 has a hyperlink that is no longer valid. The cleaning of the printheads will affect your color output greatly.
I hope this will help you.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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HP Photosmart e-All-in-One - B110a : How can I deactivate wireless?

Hi, everyone.
I just bought HP Photosmart e-All-in-One - B110 and after the installation (which went OK), while trying to get acquainted with the printer and the rest of the functions, I pushed the Wireless button out of curiosity.
Now, every time I switch on B110, the Wireless blue light keeps blinking. Does that mean that it's working?
I do NOT want to activate wireless printing (at least for the time being). I want it deactivated permanently. Is there a way to do this?
Many thanks in advance.
This question was solved.
View Solution.

The blinking blue light means it's looking for a network to connect to. It won't connect to a network if you haven't put any info in the wireless setup. I believe there's an option to turn off the wireless radio in the settings somewhere.

Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

HP - Photosmart e-All-in-One Wireless Printer (CN731A)
Went through setup on Windows 7 64-bit, printed the test photo, came out great. Thought everything was good to go. Later, when trying to print a document, it wouldn't print. Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there. I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed. This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer. I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo? Any ideas would be appreciated!

Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges or the Printer .
Regards,
Jabzi
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Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

How do I direct my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

How do I add my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

Hi,
Given your ptinter supports print from Android, you need an app called HP ePrint. Please use Google Store to install it:
https://play.google.com/store/apps/details?id=com.hp.android.print
Regards.
BH
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Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
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View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Since I installed Mountain Lion operating system, I cannot print. I have a HP Photosmart C7280 All-in-one printer. I get a message when I try to update the software "Server not available The software update service is currently not available."

After installing Mountain Lion, my printer doesn't work. I know it is connected as it shows up, The message is:
"The printer software was installed incorrectly. Please reinstall the software for this printer or conact the anufacturer for assistance."
I used the disk that came with the printer as when I go to the HP site, it tells me that Apple has the drivers needed. I unistalled the printer and reistalled. Previously, I just went to the HP website an everything worked fine for drivers, program, etc. I never had to use the CD that came with the printer. My printer is: HP Photosmart C7280 All-in-one, it is wireless, but I even took the computer and plugged it into the printer to make sure that everything was connected. Can someone please help me to get this working,
Thank you,
Cheryl Paul

Here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

Re-install software for the C6280 all in one printer... get an error message "can't find file"

need to re-install the software for the c6280 all in one printer. downloaded the latest install package from the HP web site. During the install process, I get an error message .. can't find user/appdata/local/temp/7z256315/setup/.....setup/blocksysuser........
the folder 7z256315 does not exist on the HD.
I also get a message that it can't find PS_A10_02_software.msi.
Windows 7 , C6280 all in one printer. Printer is connected to the router. The desktop computer is connected via an ethernet cable, the laptop/ipad/iphone/internet radio are connected via wireless to the router.
hope you can help
thanks
charlie
This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
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HP Photosmart C6280 All-in-one

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