HP PhotoSmart C6380 will only print to default printer in Outlook

Hello,
I hope you can help me figure this out. We recently purchased a HP PhotoSmart C6380 for an employee here and we have encountered a strange problem. If the printer is selected as default, then regardless of what printer we choose in Outlook only we can only print to that printer. The last printer she had did not do this and it was an HP as well (although I can't remember the model). Both printers were set up as network printers. The difference is that on the previous printer we set it up by created a TCP/IP port and sharing that out to others. This printer had a network option upon install, so I did it that way.
Anyone that is sharing this printer has the same problem. If they want to print out any e-mail (does not matter if there are attachments) it will only go to this HP printer regardless. We are using Office 2007 and I have done my research on it as well, and I can't find a common thread, since the last printer was also used to print within it, but had no problems choosing other printers.
The only thing I can come up with is the way I installed this printer. We just had a network cable attached to it and had the software search for it and set it up in that fashion. Again, I don't think it's Outlook 2007 because it only occurs with this particular printer, albeit only in that application.
Has anyone ever seen anything like this?
Thanks,
mtaffer

Hi SportBilly15,
Welcome to the HP Support forums. I understand that your Photosmart 6510 is not printing black ink correctly.
I have included the Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document. It will take you through several trouble shooting steps to correct the issue.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Printer problem Photosmart 5512- will only print colors

Hi. My HP Photosmart 5512 will print only the colors, not black. I've installed a new cartridge (old one ran out) and it still won't print in black, only in the colors. I've done everything I can think of, taken it in and out several times, checked to make sure it looked just like the old one, ink stains a tissue when I touch the "hole", turned it on and off. ??? Why is this happening? The printer is only about a year old and I've installed several black cartridges before with no problems. Please help and thanks.

Hi reloading1
I understand you changed the black cartridge and can't print in black.
I have included a document for checking the ink levels, making sure the vents aren't clogged and how to clean the printhead. The printhead is permanent on this model.
This document provides how to manually clean the cartridge contacts. Click Here.
Print a diagnostics page by going to Solution six: Print and evaluate a Print Quality Diagnostic Report to see if it will print in black. Follow the full document also.
Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels?
Did this issue occur before installing the new cartridges?
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

I have a Photosmart 6510e that will only print after I shut printer off and then restart..

After setting up my 6510e photosmart all computers are able to print ---laptop, netbook and my iPhone can eprint. However, my desktop PC will only print once the printer sleeps (white light is dim) after I completely shut off the printer and then restart it. I have updated drivers and software. The message comes up "Unable to Communicate with Printer."

I have the same problem - I bought the 6510 printer yesterday and it seemed to connect wirelessly to my PC and shows as the default printer ok but when I try to print I get the message 'unable to communicate wirh printer'. I troubleshoot and am advised to switch on printer (it is already on) but when I switch it off and then on again the printing starts Ok. Very annoying and not what I had hoped for.....

I've recently purchased an iMac and connected my HP Photosmart C4280 printer. The computer downloaded the driver software but the printer will only print in black and white.There doesn't seem to be anywhere to change this on the preferences menu. Any idea

I've recently purchased an iMac and connected up my HP Photosmart C4280printer. The computer downloaded the driver but the printer will only print in black and white. I've looked in preferences etc but cant see any way to change this. Any ideas??

Select a document, CMD+P, and set the color options as shown here:

HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printer will only print from computer won't copy from printer

My printer will only print items that i send to it from y email. when i walk out to the printer and try to make copies the pages all come out blank no matter if i use the document feeder or place them on the glass directly. i have turned it off and back on but the problem was not corrected.

Hi @sandylouise,
Welcome back to the HP Support Forums! I see you are not able to make copies from the front panel of your HP Photosmart. I would like you to go ahead and perform a Hard Reset:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
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7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
If after the Hard Reset you are still unable to make copies, please call our technical support at 800-474-6836 as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
I work on behalf of HP
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My Photosmart C6280 will not print in color.

My Photosmart C6280 will not print in color.All ink levels are good. Factory defaults clicked. Did I override something without realizing it? I don't see anywhere to click for grayscale. I am using an APPLE AIR....I have also turned the printer off and on again..

Hi there @Ashley31 , welcome to the forums
I read about how you cannot print or copy in color. Not copying in color is concerning, as the copy is a stand alone function that does not involve the computer in any way.
I'd suggest power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also remove the ink cartridges and reinsert them and try a color copy again to see if that helps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes to you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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When i want to print an email, it will only print the address and not the attachment why

When I receive an email that I want to print, the printer will only print the address and not the attachment with the message or a picture. Why?
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hi there,
could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using and where are we printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Recently, when I try to Print from a web page the printer will only print 1/2 a page.

Recently when I try to print from a web page or e-mail, it will only print the left side of the page. My printer is a Photosmart Plus B209a.

This article should help resolve your partial pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Laserjet 2100 will only print one page at a time.

I recently acquired a second hand Laserjet 2100 Series. Installation was fine but it will only print one page at a time, I have to keep pressing the 'Go' button, which is very frustrating. The manual tells me that it is in 'Manual' mode but not how to change it. Can anyone help, please? O/S Windows 7. Thank you.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Appleworks will only print one page at a time, please help!

hi there ~
no matter how many times I ask the printer to print ALL pages, it will only print one at a time, so I have to manually print page 18, 17, etc....
Could this be because the pages are arranged left to right? that would seem strange.
also, I cannot find a function to re-arrange the pages. for example, i want to re-organize to make page 18 at the front as page 1. I just don't get it though I've searched the program.
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Hi td,
Welcome to AppleDiscussions and the AppleWorks forum.
"no matter how many times I ask the printer to print ALL pages, it will only print one at a time, so I have to manually print page 18, 17, etc...."
My memory says the same as Yvan's.
If the printer dialogue has a checkbox labeled "Collate", make sure the box is checked, even if you are printing a single copy. If memory serves, this suggestion was made in connection with HP printers.
A second possible solution is to specify the page range when printing this document (or others that exhibit this problem). (eg. for a 25 page document specify printing From page 1 To page 25.) You might try specifying p. 1 to p. 99 for any document under 100 pages, although I don't know what effect this would have for a 5 page doc.
regards,
Barry

HP Photosmart 6520 will not print in black

I've tried all the solutions listed on this forum, but it's not working, the printer will not print black ink at all.
I replaced all cartriges today and afterwards, it will only print in color, how can I fix this issue?

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

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Hi,
My HP Photosmart 8250 will not print in black. I saw previous posts stating that it will not print in black if any of the color cartridges are empty, but all of the cartridges have ink. Thank you!

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My printer is Hp printer 932C it will only print in black and white not color

my printer is Hp printer 932C it will only print in black and white not color I got a new color cartage nothing still only printing in back and whit what can i do

There are a few things to check:
Make sure the blue tape has been removed from the nozzle plate.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP PhotoSmart C6380 will only print to default printer in Outlook

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