Hp Photosmart C7280 won't scan but will print

Recently my scanner stop working, when I try to scan I get an error message saying the HP Device was not found. Try the following steps......and then try again. I tried all the steps and I can't scan anything. The device is online, it is working, if I try to print from the computer to the printer it prints what I want, but if I try to scan a picture or document it gives me this message. I tried all the suggestions that the screen gives me including uninstalling and reinstalling and still get the same thing. A few weeks ago everything was working fine. Any suggestions on how to get this to work again. The latest updates on my computer was installing MSIE 8.0 and the update for the printer which was supposed to help error in communications. Seems since that update it stopped working correctly.
Thanks for any help
June

Just to let you all know thatmy problem was solved. Not by HP but on my own. I also have this printer connected to my laptop and have one at work and started to have problems with the program not functioningon all my computers. Two of them were Vista and 1 computer XP but all having the same problems. I removed the software from my systems, went to HP and downloaded the latest version of software and drivers and installed them. The screen that opens looks different which means they have made some changes to the program, but my scanner now works fine. I did this for all my computers and all of them are working. I only have one problem left on my home computer desktop when I try to duplex it tells me I don't have that module installed and won't allow me to duplex through the machine automatically. I know its there I use it at work as well. But overall the major issues were solved when uninstalling the printer and its software and downloading the newest from the web.
For those of you who are saying you are having problems with Windows 7, my work computer is now Windows 7 and I downloaded the program from the web and installed it, I have no problems at all. But each computer is set up differently with different program and settings. Make sure you are downloading the proper software and drivers. There are two versions of Windows 7 there is the regular one (32 bit) and the 64 bit. If you don't download the 64 bit drivers and you have the 64 bit windows you will have problems. If you are downloading the 64 bit and you have the regular Windows 7 then you will have problems. Hope this helps some of you.

Similar Messages

Photosmart C7280 connected to network but no print

Photosmart C7280 connected to network but no print. Trying to print from a new Mac Book Pro using Snow Leopard. Both computer and printer are connected to Time Capsule (router), but I'm unable to connect to the printer. I restarted computer after removing the installed printer, I have restarted printer after verifying it works. This is a new network setup. TIA Jim

How is the printer connected to the Time Capsule? Ethernet, wireless or USB?
Did you recently upgrade to Snow Leopard?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HPLJ3055 won't print through HPxb3000, but will print if directly connected to dv9000.

HPLJ3055 won't print through HPxb3000, but will print if directly connected to dv9000.

Hey there @pepsitruck
I understand you cannot print from your desktop however, you can print from your laptop.
Could you please run the Print and Scan Doctor again and let me know the results or post a screen image of the results?
This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
You can also try manually stopping and restarting the print spooler and try printing from Notepad afterwards.
1. Click Start
2. Type "Services" in the search field.
3. Open SERVICES
4. At the bottom, click "Extended View"
5. Search for Print Spooler
6. Right-click it and choose Properties
7. Select as Automatic in the drop down box, close the Window
8. Right click on Print Spooler and choose "Stop", wait until it stops and then right click again and "Start".
9. Close out of Services and try your print again.
When you get to your response, please include which version of Windows you're running please.
Which Windows Operating System am I running?
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

HP Officejet 4360 e-All-in-One Series - Will scan but will not print

So I have installed my new wireless printer and it will scan, both on USB and wireless, but it will not print. During the install process, at the very end of step 3, it says that it can't find an internet connection then prompts to copy a URL for completion of install online. The link takes me through the same install process.
When trying to print there is an error that says that it will not print due to a problem with the current printing setup. HP Print and Scan doctor lists all ok. The internal print test page works but the test page doesn't. It then prompts reinstall. So far I have tried:
Reinstalling
Reinstalling after running disk cleanup
Reinstalling after with firewall turned off
Changing to a standard TCP/IP port
The problem is the same whether on USB connect or wireless.
I am about to throw this thing out the window. Any ideas to save its life?

Hi @gesus,
Welcome to the HP Forums!
I understand that you can scan but not print with your HP Officejet 4630, on Windows Vista. I am happy to look into this printing issue for you!
Are you able to make copies? Copy Text or Mixed Documents.
In the meantime, I would recommend to go through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows Vista.
Let's start with that guide, and we will go from there!
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet 1536dnf MFP will not copy or scan but does print

My HP LaserJet 1536dnf MFP will not copy or scan but does print. It does not matter if I use the ADF or the glass. When copying or scanning I get a completey black page. The light bar does move from one end of the printer glass to the other. There are no connectivity issues as the printing function and the e-print function work fine.
Thank you for your help

Hi @akb3,
I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Check if the scanner moves freely across the glass.
If it does not try connecting the printer directly to the wall jack and try again.
Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My HP Office Jet Pro L7555 scans but will not save it to a flash drive. Is there a fix for that?

I have a some issues:
1. My HP Office Jet Pro L7555 scans but will not save to a flash drive. (I get error messaqges when I try to download it to my computer) What is the fix for that?
2. Sometimes when I turn it on it will indicate that one of the ink cartridges is empty and upon restartin it all the cartidges show full. What is the fix for that?
3. We have a small network. I can not find the disks that came with the printer. How do I set it up so it saves to one of the computers connected to the network?
Thanks,
PF1

Hi,
Heres a patch for missing scanned images
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-81532-2&cc=us&dlc=en&lc=en&...
Heres the link for the full feature software download
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79356-3&cc=us&dlc=en&lc=en&...
and use this document for ink related issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01628836&tmp_task=solveCategory&cc=us&dlc=en&ju...
Hope this helps..
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour)

Hi my HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour). I've tried:-
printing test page - blank apart from windows logo
powering off and on
printing form different programmes.
Both black printer cartridges are full.
printer is 3 days out of one year guarantee!
I'm not very technical so easy solutions would be preferred.
Thanks
This question was solved.
View Solution.

Try the solution in this thread for cleaning the C309g printhead.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP DJ1510 AIO Printer-CAN SCAN BUT NOT PRINT

I installed SW & HW as per HP instructions on my comp (WinXP-SP2). Scanning worked but cannot print as the printer driver (which may be missing or faulty on the CD and also in installation files downloaded from HP web site) does not get installed.
HP, India has not come up with any solution to this issue despite my spending many hours with them since 20/9/14.
HP needs to give me a patch for installing printer driver in my OS, which should not be difficult for a company like HP.
I am now frustrated with this HP product & its service. All promises but nofollow up or even phones are not picked up
Who will help me or should I throw away this HP printer.
BM Shah

Hi @bmsprinter,
Welcome to the HP Forums!
I understand that your HP Deskjet 1510 can scan but not print with Windows XP (Service Pack 2). I am happy to help!
According to your printer's specifications, found at this website, HP Deskjet 1510 and Deskjet Ink Advantage 1510 All-in-One Printer Series Product Specifications. This printer is only supported on Windows XP (Service Pack 3) and above. You can select System requirements, and then Windows system requirements, once you have visited that website.
Also, please take a look at this reply, Re: cannot find priner, by my colleague @Jamieson, from your older post, that will help you upgrade your Windows XP Service Pack.
Hope this information is helpful, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Printer suddenty wont print Excel or Quickbooks but will print Word docs

Help!
My HP 6500 just decided to stop printing Excel, Quickbooks and Efax but WILL print Word documents and other files. When I hit "okay" ont he print menu the printer head goes back and forth but no ink comes out. Again, the weird thing is that Word docs are fine and print out.
I have downloaded the driver software twice and turned printer on and off and unplugged it from back of machine.
Help

Hi @Salsify,
Welcome to the HP Forums!
I see that your HP Deskjet 3050a will print an internet page but not any documents on Windows 7. I am sorry to hear this but happy to help!
How is the printer connected? Wireless or USB?
Are you able to make standalone copies with the printer? Copy Text or Mixed Documents.
In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My c6180 wont print on kodak ultra premium high gloss paper but will print on plain paper

my c6180 wont print on kodak ultra premium high gloss paper but will print on plain paper. am i doing something wrong? I've never used the printer to print pictures.

Hi there bigpul,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using and are you recieving any errors or just blank prints?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Cannot get printer to print with my iMac but will print from my dell laptop?

cannot get my printer to print with my imac but will print from my dell laptop?

OK, well you haven't provided any information so there isn't anything we can do. What is needed at the bare minimum is:
Exactly what printer are you referring to?
How is it connected to the iMac (USB, Wi-Fi, etc...)?
What steps you have taken to connect the printer?
What errors you have run into.
What I would recommend is using Apple's Printing Overview OS X Lion to learn how to install it. Also take a look at Printer and scanner software for Snow Leopard & Lion to see if it's even compatible with Lion.

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

I have installed the updates for my HP Photosmart All-in-One c309a. It prints, but will not scan. Tells me to update - I did that, but still won't scan. Any suggestions to make the scanner work?
This all worked perfectly with my old 2008 MacBook Pro.

Have you tried scanning from Image Capture or Preview?
A current driver is shown to be available for Mavericks (auto-downloaded):
http://support.apple.com/kb/ht3669#HP
But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

Hp Photosmart C7280 won't scan but will print

Similar Messages

Maybe you are looking for