HP Photosmart C7283 red color issue

hi
i am using HP Photosmart C7283 All-in-one and my red color (Light Magenta and Magenta) are not printing.
i have tried changing the ink including usig originals and it seems the problem is not with ink.
i have also printed a report from the printer itself which didn't print these colors that means the problem is in the printer and not whitin the pc driver.
any help, please....
tnx
This question was solved.
View Solution.

I looks like you are having a serious print quality problem. This particular problem is caused by either a faulty cartridge, or a failed printhead. I would start by trying the steps in the document below. If that doesn't work, try doing a hard reset. If it's still not working, try doing a partial reset. If after that the problem continues, replace the cartridge that is causing the problem. If it's still not working after all of that, the printhead is most likely bad, in which case you will need to replace the printer.
http://goo.gl/1kSmu
To do a hard reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the printer in and turn it on.
To do a partial reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the power cord inot the wall, but do not plug in the printer.
6. Hold down the 3 and # buttons.
7. While holding the buttons, plug in the printer.
8. When the lights come on, let go of the buttons.
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