HP Photosmart D11a is no longer online

HP Photosmart D11a was installed and operating on Windows Vista
after a while it quit working and problem seems to be with the printer itself
it is not online
light is on constantly
print order is not acknowledged
error message is printer no online

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
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HP Photosmart 8250 will no longer recognize photos downloaded from Facebook. Any ideas?

I used to download and print photos from Facebook, but the HP Photosmart 8250 will no longer recognize these files on the SD card. I believe Facebook recently updated it's photo format (incidentally, older images on Facebook still work fine). Any ideas?
I'm running Windows XP, and have not changed anything on my setup.

The troubleshooting steps in this document may help resolve the issue of black not printing. If not see the post here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart Premium: can no longer see printer preferences

I have successfully used my HP Photosmart Premium for the past 2 years. I am printing from a Win7 computer/64-bit.
Unfortunately, within the past month (?) I noted that I can no longer access the option for "Print Preferences"... which means I can no longer print photos, adjust whether I want color ink used when printing BLACK, etc. I am stuck with default.
I've seen other threads on this but didn't see my combo so just want to know what to do. I tried rebooting both the computer and printer and I still can't print photos or utilize preferences. HELP!

Hello Miss_Understood,
Welcome to the HP Forums!
I understand you're unable to open the printer preferences on your computer. I will do my best to assist you! Please run this tool called the Microsoft Fix it. What it fixes:
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your <PRINTERNAME> is not the default printer
You receive an error indicating: <PRINTERNAME> cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If this doesn't resolve your issue, then try uninstalling the software by following this HP document here.
Next, you want to clean out your Temp folder by following this document here.
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Once this is complete, please use the printer install wizard to install the software.
Please post your results. Have a good night!
I worked on behalf of HP.

HP Photosmart C5180 Will no longer feed 8x11 Photo paper from main tray

My C5180 all in one will no longer feed 8x11 photo paper from main tray. Rollers slip and will not pull paper in. Any suggestions?
583seve

Hi @583seve
I see youa re having some difficulty with your Photosmart C5180. The following document addresses both out of paper messages and issues with paper pick; 'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper.
If the issue persists, you might consider trying the steps in a paper jam document. Although you may not be experiencing a paper jam, the steps in this document may be all that is left to try; 'Clear paper jam, then press OK' Error Message Displays on the Control Panel.
I hope this helps, but if after all your efforts the issue remains, I suggest calling HP. They may be able to offer you a discount on a newer model as part of a trade in trade up option. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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HP PhotoSmart C309g Printer no longer prints Black Text, Graphics, etc

Hi:
We have an HP laptop.
We have an HP PhotoSmart All-In-One C309g Wireless printer/scanner/copier.
It has been working fine for a couple of years, until 2 days ago.
It will no longer print anything in black (colors and Photo Black work fine).
We have taken it apart...removed all ink cartridges, removed the cartridge caddy,
cleaned all electrodes, replaced the caddy, installed 5 (all) new cartridges,, etc.
We went through the process of removing the cartridges, caddy, shutting down,
removing the AC cord, waiting for several minutes, then doing the reverse process.
When we turn the printer on, it does its auto-check/install, and after about 4-5 minutes
tells us that the installation failed, the to press the OK button.
We went thorugh this process several times, and the installation failed every time.
In the past, installing printer cartridges, cleaning, calibrating...executed quickly.
The printer will not print anything that is Black, whether it me a print from Word, Notepad,
doing a direct copy from the glass, etc....both, with the laptop On or Off, but it will not
print anything in standard Black.
The colors and Photo Black print fine, but the regular Black does not.
The output from the other 4 cartridges are sharp, crisp, etc.
Anything... text, graphics, etc., in standard Black does not print.
Any ideas.
Thank you
-DaleBr
This question was solved.
View Solution.

The troubleshooting steps in this document may help resolve the issue of black not printing. If not see the post here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart D5069 won't go online

Hi, This HP Photosmart d5069 has worked will for me for a number of years. I am using it with Win 7.
One day it stopped working and will not go on line. I have tried another printer cable as will as plugging it in another computer. Thoughts?

Hi BronxMike
I understand the printer won't go back online.
I have included a document for the printer being offline. Disregard the title of other product in the document.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Photosmart 5580 will no longer print from my wifes laptop, only from the desktop computer

Hello,
We have an HP computer with a photosmart 5580. We also have a lynksis wireless network set up for the home for all of the kids laptops. My wife and kids used to have the capability to print documents from their laptops. I am not sure if it was going through the wireless network or the bluetooth technology on the laptops. Recently we have run into the problem that they are no longer able to print from their laptops and even from the desktop we have not been able to print. I have had to reinstall the printer onto the desktop 2 times to make the printer work. But then a week or 2 later the computer stops recognizing the printer and I will have to reinstall it. The desktop is only 2 years old but it is barely used since everyone has a laptop. Also a friend of ours says that by doing a disk defrag on the computer that it messes up anything that we have connected to the computer. I strongly disagree with that statement and like I told my wife, if that were the case then the printer would have stopped working last year, but she takes this friends advice seriously and told me to stop the defrags completely.
I am thinking that it may be something in the registry that is causing this problem. Am I headed in the right direction or does anyone else have a different idea to correct this problem?
Thanks

Well, I think the problem is that the printer is getting a different IP address from the router periodically and the printer software cannot keep track of the printer.
The best way to fix this is to reserve an IP address for the printer so that it has the same IP address all the time. Do you need help doing this?
Unless I am missing something, this system is not using Bluetooth, but the Linksys 802.11 wireless system and defragging your hard drive has nothing to do with it (and is generally a waste of time, anyway).
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Hp photosmart plus driver no longer working

Hi all I have a photosmart plus came with an hp computer bundle used to work. Now every time I go to try and make it work the following happens while installing the driver.
a the driver installatiion stops/never completes
b the driver installation can not see the wireless network or the printer when i plug in the usb cable, even though the computer sees the printer through the usb port and I can print through the usb port.
This is on 2 computers the same crap I have no idea what to do. I can not get the drivers to install and the only way I can print is by physically plugging the printer to a computer via usb and letting windows find it.
Please help this is a giant pain in the ass.
Fattyz

Sorry, I should have asked this earlier, what version of Windows are you using?
Since I don't want to waste too much more of your time with you waiting for me to reply, I will go ahead and give you two links of troubleshooting steps that I would recommend trying.
The Progress Bar on the Software Installation Stops or Stalls
'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer in Windows Du...
The first one addresses the issue of the software not completing. The second, even though the title might not seem like an issue that you are having, addresses the issue of the printer not being recognized by USB.
Try those and let me know if either of them work. If they don't, get back to me with your version of Windows and I will see if I can find anything else to help you resolve your issue.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Best of luck,
Kyle
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Hp photosmart 2600 series no longer recognized by network

I have a Photosmart 2610 all-in-one printer that periodically becomes unrecognized by the network. It is connected directly via ethernet to a router, along with an Officejet 6500 E709n printer.
Occasionally, the printer "disappears" from the network, or appears offline, and I have to turn it off and back on for the network to recognize it, but sometimes, I actually have to physically unplug the power for 10 secs, and plug it back in for it to become recognized. Never have the problem with the Officejet 6500, which is also wired, instead of wireless.
What is causing this? Is anyone else having this problem? This happens on Win XP sp3, Win7 and Win8. I have the most current drivers downloaded directly from HP on each machine, and am stumped. It is an easy fix, just seems pointless...
I am using a Cisco Linksys E2000 router attached to a cable modem, if that helps...

I am sorry to hear that you lose communication via an Ethernet connection with this printer. I know of two things that could cause this. You may have enabled "Scan to Computer" which is turned on in Solution Center (probably from all of your computers). When the computer scans for a function from the printer, sometimes it can cause it to lose communication. I suggest turning that feature off. You can always turn it back on when you need it.
The second thing that can cause this is the router is in need a firmware update too. Contact your internet service provider for information on how to do that.
Here is a document that discusses what to do if your printer keeps losing communication:
--Printer is Offline--
Also, you may want to set a static IP even though it is connected via Ethernet (wired). I have found this helps a lot. Here are instructions for how to do that on a similar model of printer.
I hope this helps. If not, what is the printer's IP address?
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HP Photosmart D110a - Scanner no longer works after upgrading to OS Mavericks 10.9

I have an iMac. I upgraded my system to OS 10.9.5 Mavericks and the scanner of my multifunctional HP Photosmart D110a stopped working. Images imported by the scanner can not be saved in any format. I tried importing and saving from many different applications, as suggested in this forum, but none worked. I have read and researched this forum for at least 5 hours and none of the solutions worked! Neither for me nor for the people who had the same problem! I tried absolutely everything and nothing solved the problem! I downloaded drivers from various links provided, I reinstalled the printer multiple times, I read absolutely everything and no response from the HP team was satisfactory! The HP team indicates generic installation solutions, as if treating with stupid people. No objective response was presented! This seems like a joke! This is ridiculous!
Please, I require a clear and objective solution !!!
Thank you

Hi @LuloMusic
There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
This explains the issue you are having with the Scan software. That program, and any other HP Software for that printer that is on the computer was intended for an earlier version of the operating system not 10.9. Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Please complete the steps below to rid the computer of the incompatible software.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
At this point you can connect a USB cable from the printer to the computer and you will be able to print and scan, or if the printer is already on your network you can add the printer to your System Preferences with these steps;
Please ensure you are using the HP driver
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can choose the printer driver
Now you can scan using one of the following methods;
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions or have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 5520 printer no longer prints wireless

Hello.
I recently got an xfinity cable modem with wireless. (Xfinity/comcast promoted it should be faster...I am seriously doubthing that!)
Before this cable modem, I was printing okay with a Netgear router. Never an issue with it. Now with the comcast modem with the Netgear router, I can no longer print wirelessly from my computer or anywhere remotely (ipad, laptop, etc).
I do suspect something with the comcast modem but comcast claims it is NOT them (Yeah, right...works okay flawlessly before and now nothing). Thus if someone can help me pinpoint where the problem lies, I would be greatly appreciated. And of course, one cannot turn off the wireless network in the xfinity modem either!!
Have tried the HP diagnosics but says it cannot establish a 2 way communication. Everything on the printer display looks correct from a wireless standpoint (i.e. sees the router name, etc).
I am using Windows Vista
Thanks!
Thomas

What Comcast forced on you is a Gateway device, modem+router. Call comcast and have them put that Gateway in Full Bridge mode and now connect your router back up and use that. What is the exact Comcast model number they gave you?
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HP Photosmart 7510 - Can no longer find option for checking ink cartridge levels

I have been using my HP Photosmart 7510 for about 3 years on my Windows 7 computer. In the past when I clicked on the printer icon it would bring up a window which allowed me to select what I wanted to do with the printer. Scan, check properties, shop for supplies, and check ink cartridge levels, etc. I still get a window but have lost some of the options. Unfortunately I do not remember what all my choices were previously, but the attached image shows the choices I am getting now.
There were at least two other choices that included things like scanning, checking ink levels, shopping. I have no idea what happened to make me lose these options.
This question was solved.
View Solution.

Hi,
Please try start the printer BEFORE the computer. The menu has small change now, ink levels are always on, at the top. You may want to update its software (Oct 2012) using the following package:
http://ftp.hp.com/pub/softlib/software12/COL39677/mp-108855-3/PS7510_1315.exe
Regards.
BH
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Is there a way to get historical data for an AP that is no longer online via Prime?

I am running a wireless network with about 130 AP's connected to a 8510 controller and using Prime for management. I am trying to get AP utilization for an AP that is no longer connected and when I try to run the report Prime reports that it cannot pull the report because the AP is offline.
Is there some way to get historical data for this AP? Does Prime store this type of data?
Seth

I believe that all devices need to be up in order to pull any information current or historically. If the AP is down, I don't think that a report in Prime will show info for that given device even if you set the date/time to when it was up. Never really looked into that as I've never tried to look at info if the access point was down. If you run a report on channel changes, does the AP show up?
-Scott

Photosmart B 209 no longer sees WIFI network since I've moved from WEP to WPA

My HP Photosmart was working well until my ISP has asked me to change the name of my WIFI network (now includes underscore symbols) and the protection type has changed from WEP to WPA....Paswword has not changed, it's just the type of protection
Since then, the printer doesn't see anymore the WIFI network. I've printed a Network report and it says I need to check that SSID network & printers are the same....
My old network SSID was : Freebox and it has moved to : FREEBOX_BRUNO_DH.
Where can this be changed on the printer ???
Thanks for your help
Regards
This question was solved.
View Solution.

Why is your ISP dictating what your SSID name will be??? This is not right. You can make the SSID name anything you want, but I would not use what your ISP has said. It's YOUR network, do what you want. Make the SSID and password for you.
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My HP Photosmart C4599 will no longer talk to my MacBook wirelessly -- Help?

After downloading a new version of Firefox, my MacBook quit talking to my printer. I've reinstalled printer software and run a Wireless Network Test Report & Configuration Page. The printer still tells me that mly printer is off-line. Has anyone else had this problem?

What version of OS X? From where did you get the software for your printer? Was it labeled as being compatible with your version of OS X?
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HP Photosmart D11a is no longer online

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