HP Photosmart e-ALL-IN-ONE C310 printer stuck on "initializing"

It seems like this "initializing" problem is common with this printer. Has anyone received better help or direction from HP, other than unplugging and plugging in the printer? The only other advice I received was to trade in my printer for another model, and of course pay for it. I had my printer for a little over a year with very few prints.
Any last minute advice to fix it would be great, before I put money into a new printer.

Hi Melcie and ccrunner61,
There are a couple troubleshooting steps you can do regarding this issue. Please see the link below for details:
http://goo.gl/12rYs
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Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

HP - Photosmart e-All-in-One Wireless Printer (CN731A)
Went through setup on Windows 7 64-bit, printed the test photo, came out great. Thought everything was good to go. Later, when trying to print a document, it wouldn't print. Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there. I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed. This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer. I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo? Any ideas would be appreciated!

Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges or the Printer .
Regards,
Jabzi
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Regards,
Jabzi
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HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.

Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
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HP Photosmart e-all-in-one NOT PRINTING for MAC 10.9.2

Hi,
I have a HP Photosmart e-all-in-one wireless that I have been using for my Apple devices (Mac, iphone, ipad) for years and recently it started giving me problems.
First month or so ago, out of nothing the MacBookPro would not see the printer connected, in dispite of been connected to the network. During that time I was able to find it connected from my iphone & ipad. Then I was using to print from these last two.
Now, not even from my iphone & ipad. It seems that printer does not exist at all, coz it always says "printer not connected" on the MacBook and "No AirPrint Printers Found" on the ipad & iphone.
I've noticed that on HP website, the most updated version of the Mac is 10.9 and my devices has 10.9.2 Is this the problem? If so, how can I get by and continue to use the printer? I need to print ASAP.
Thanks,
eb

What router? Have you restarted the router?
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I am employed by HP

Photosmart 6520 all in one not printing

Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartrige in it. I have tried restarting the printer, and the computer and it is not helping. Please help.

Hi Roselilith823,
I came across your post and was wondering, was the issue you were experiencing resolved?
Roselilith823 wrote:
Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartridge in it. I have tried restarting the printer, and the computer and it is not helping. Please help.
If you are still having difficulty, please call Phone support regardless of your printers warranty status. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome, and/or if the issue had already been resolved. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP photosmart 2610 all in one will print by not allow me to save or send a scan

My HP Photosmart 2610 all in one will scan but will not allow me to save the scan or email the scan. i assume it is a bug with maverick.....which i recently downloaded

Does this thread help?
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/OS-X-10-9-Mavericks-Incor rect-output-using-HP-Scan/td-p/3069079

HP Photosmart C4780 All-in-One Only Prints Half a Page

MacBook Pro 15.4 Laptop Model A1286
Snow Leopard 10.6
HP Photosmart C4780 All-in-One
Wireless Connection
Airport Extreme Sim Dualband
New to wireless
Why does the wireless printer take several minutes before it prints?
Why does it print only the top banner of a web page?
Why does it print only quarter or half the page of a document or web page?
Why does it continually lapse into “pause” mode?

Do not connect a USB cable to the router. This will confuse and defeat the wireless connection.
Let's add the printer using WPS:
FIrst, start the WPS process from the front panel of your printer (Setup [Scan] > Network > Wifi Protected Setup) Then:
open the Apple Airport Utility
select your wireless router
select Manual Setup
select Add Wireless Clients ... from the Base Station menu
Select First Attempt then press Continue.
You have to start the Apple Add Wireless Client process within two minutes of starting the printer's WPS pushbutton method. Actually, order doesn't matter ... you can start the Add Wireless Clients process on the the Apple router first then start the printer's WPS pushbutton method.
Now your printer will be connected to your router.
Because there are two printer icons in the list, let's reset the printing system again:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have an hp photosmart c7280 all-in-one series printer won't print. error message, system problem

I have an HP Photosmart All-in-One C7280 series printer/fax/copier/scanner. I have been having issues with printing for the past few weeks. It is a wireless printer, with a jack into the wall (for fax) and it is plugged into a power source. I never used to have issues with it before, but recently, it won't print when I send a document to it to print. It will print its configuration pages, reports, etc if I select them from the Printer's menu but not when I send a doc to it to print. First it was saying it was offline, but I figured out how to override that by operating as an administrator and selecting "Use Printer Online" from the dropdown menu when I right clicked on the printer from the control panel. But now it says "Error: Printer failed to print document. System error".
Noooo clue what to do now. This is the only color printer we have so we kind of need it to work. We bought this printer off the shelf at a office store (before I started working here) and so we don't have any designated technichians to work on it. I asked the guy who services our Image Runner Copier to look at it but he had no clue what was wrong with it. Hopefully someone can help?

goestherain,
I need to know what operating system you are using to helps narrow troubleshooting a bit, what OS are you running?
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Photosmart B010a All In One test print O: K: Does not print from the computer

Egr: Sig. No error message in the control panel is READY, has printed the test. DO NOT print from your computer. HP Computer in 6220 with window 7/64 bit. = tiscali WI Fi network. the printer is connected with the cable to the computer. I also tried with Doctor. Please help me figure out where I went wrong; I installed the latest type of software and drivers available. Thank you, Regards Costanzo
photosmart All In One B010a stampa di prova O:K: non stampa dal computer
Egr: Sig. Nessun messaggio di errore nel pannello di controllo risulta PRONTA , ha stampato la prova. NON stampa dal computer. Computer HP a 6220 con window 7 /64 bit. rete = tiscali WI Fi . la stampante è collegata con il cavo al computer . Ho provato anche con Doctor . Per favore aiutatemi a capire dove ho sbagliato ; ho installato l'ultimo tipo di software e driver disponibile . Grazie, Distinti Saluti Costanzo
This question was solved.
View Solution.

try to connect the printer with your laptop with USB connection.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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I work on behalf of HP.

Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart C410a All-in-One: Duplex Printing Problem

I just purchased an HP Photosmart Premium Fax C410a ePrinter. My operating system is Windows 7.
All went well until I tried duplex printing of a document. It printed alright, but extra margin space (a good 1/2 inch) was inserted like a border at the top and bottom (but not the sides) of both front and back of each page. This squeezing of the text causes the font size to be reduced and leaves undesirable white space. This happens with both manual and automatic duplex printing.
I spent hours chatting and talking with HP support technicians while they tried many things to solve the problem, all to no avail. They suggested I return the printer and get another one, which I did, but the second one has the same problem.
Has anybody out there run into this problem with the C410? I would appreciate any help I could get, including from someone at HP. I strongly suspect this is a defect in the software.

One of the common issues with automatic duplexing, is the requirement of increased margins due to the way that the process works. It is not a defect, it is simply the way that the process needs to ensure print quality when auto duplexing. In contrast, manual duplexing does not have the same needs, as it draws directly from the tray. From testing of other brands, I can say that I have seen the margin issue occur with other manufacturers as well. Seems to be a necessary evil when auto duplexing.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

How do I get my photosmart premium all-in-one C309g printer back online

My printer won't print because it somehow put it self offline. I can't figure out how to put it back online. I have already tried turning the printer off, waiting for a while then turning it back on. I also turned off the router, and the computer waiting for a while then turning them back on. None of this has worked for me.
If it is my printer that is causing the problem, then I will just get a new one, but first, I want to try everything to see if I can get this problem solved.
thank you

Hi Vee_girl,
Welcome to the HP Support Forums! I see your HP Photosmart C309a will not print, the printer is showing as offline. I would love to get you back up and printing but require a little more information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Have you re ently changed any of the wireless settings, or router?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, if you are still getting the 'Printer Offline' error message I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
Thanks,
HevnLgh
I work on behalf of HP
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HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Photosmart premium all in one wont print from SD card

Photosmart premium reads my SD card, and says 398 photos found, then it displays photos for a second or two and then display reverts back to View and Print without giving me tha opportunity to select and print pictures. I performed a power reset and that did not help.

To make sure the printer is reset properly, do these steps:
1. Unplug the power from the back of the printer.
2. Press and hold '3' and '#' buttons.
3. Plug power back in while holding those buttons.
4. Release buttons after about 10 seconds.
Try reading the card again. If it does not read, then try reading a different card. It may have something to do with the individual card if another card reads correctly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart C7280 All in One - not printing

have replaced black & cyan cartridges but still get printer message saying Out of Ink. Have restarted printer and computer, downloaded printer driver, unplugged and reconnected. Control Panel shows cartridges all have ink, but still get Out of Ink in Print menu.

Hi luddite3,
I would like to help you with this. I suggest removing the cartridges and reinstalling them, if an alignment does not begin automatically, I recommend performing an alignment manually. Please follow the instructions below.
Remove the cartridges.
If the alignment page does not print, press the Setup button ( ) on the front screen of the printer
Press the Down Arrow button ( ) to select Tools, and then press OK.
Press the Down Arrow button ( ) to select Align Printer, and then press OK. The product prints an alignment page, aligns the printhead, and then calibrates the product.
After the success or failure message appears on the control panel display, press OK to continue.
If the issue persists, clean the printheads
Open the HP Solution Center, click on settings
Under Print Settings , click Printer Toolbox . The Printer Toolbox opens in a new window.
Click the Device Services tab.
Click Clean the Printhead.
Please let me know if this resolves the issue, I hope it helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart e-ALL-IN-ONE C310 printer stuck on "initializing"

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