Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

HP - Photosmart e-All-in-One Wireless Printer  (CN731A)
Went through setup on Windows 7 64-bit, printed the test photo, came out great.  Thought everything was good to go.  Later, when trying to print a document, it wouldn't print.  Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there.  I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed.  This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer.  I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo?  Any ideas would be appreciated!

Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges  or the Printer .
Regards,
Jabzi
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Jabzi
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