HP PhotoSmart lC4680 Problem

My printer is moving everything I print about two inches in from the left and i can't find anywhere to change the setting.  It's doing it on text and photos both.

If it is only happening with one program, then go into the print settings within that program and check the margins/borders.
If it is happening with all printouts, then go into the printers folder, and change the printer preferences regarding margins/borders from that location.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

  • HP Photosmart 5525 problem with scanning and copying

    Hello Everyone,
    I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning  it gives the error message
    " Scanner communicatioon cannot be established. Ensure your product is  powered on, check the connection, and ensure your network is functioning properly"
    i tried everything but i couldn't fix it. i would really appriciate any sort of help.

    Welcome to the HP Community @Sekhon ,
    I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
    I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
    Photosmart 5525 Scan Problem (Component is broken)
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Good luck!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Photosmart C4780 problem with wireless connection & firewall

    Hi
    I am trying to connect my HP Photosmart C4780 to my wireless network at home.
    Each time I try to configure my printer to my wireless network I keep getting the following HP Network Diagnostics Error Message:
    Problems may exist with network functions of the printer.  Please try to fix the issue then click Retry or click Next to continue.  See details below.
    Your printer is unable to communicate with your printer at 192.168.1.69.  This may be caused by firewall software.  If you are using firewall software verify that UDP port 427 is unblocked for both inbound and outbound traffic.
    Your PC cannot communicate with your printer at address 192.168.1.69.  Check all cable connections.  Check that the printer, PC and router are powered and connected to the network.
    MY QUERY - I have AVG 2011 security software installed on my laptop which I presume contains firewalls.  But I do not know how to "verify that UDP port 427 is unblocked for both inbound and outbound traffic".  How do I do this?
    i am not a tech expert so would appreciate as much help as possile with this as right now I cannot use my printer as it keps showing as Offline.
    Many thanks
    This question was solved.
    View Solution.

    Go into the AVG menu and simply disable the firewall and retest.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP PhotoSmart C4599 problems with Wireless on Windows 7 x64

    Hello, I have a printer HP PhotoSmart C4599 running great on my Windows 7, but the problem is the Wireless of the printer. I've got a laptop (running on Windows Vista x86) that I use to print documents via Wireless and when i try to add the printer by wireless on the laptop it says the main computer (the one that is running Windows 7 x64) does not have the OEM proper driver installed, and it has...
    Anyone has a solution to make the wireless of the HP PhotoSmart C4599 to work on Windows 7? I really appreciated.
    Hope to hear some quick responses.
    Thank you.
    Message Edited by kenzoviski on 08-19-2009 03:49 AM
    Message Edited by kenzoviski on 08-19-2009 03:49 AM

    Verify that power outlet is working with a lamp or other appliance.
    Verify power cord and power module are correct parts for that specific printer. Compare the Output voltage on the power module (the black box) with the listed voltage on the printer where the power cord plugs in. These must be the same
    Remove power cord and power module from printer and power outlet. Separate power cord and module (let stand for 15 seconds)
    Plug Power Cord into Power Module (plug firmly together)
    Plug Power Cord with module directly into WALL outlet (Remove any surge protector or extension cords and plug printer cord directly into wall socket)
    Check to see if power cord or module has LED light.
    If has LED make sure it is glowing (if not glowing then replace power cord and module)
    If no LED  Plug cord into printer - make sure it is plugged in properly and firmly.
    Press power button on printer to power up. If does not power up first time hit power button a few times to see if it works.
    if you happen to have another printer with same power cord configuration (fits specs) try these steps again
    If printer will not become responsive at this point, then you'll need to replace the printer.
     if it is a hardware issue, contact HP support at 1-800-474-6836.  Often there are special offers on replacements available to returning customers who are having hardware issues.
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Photosmart C4280 Problems Printng Black

    I saw a similar question was asked earlier today for a different printer, but the person never responded to follow up posts, so there was no answer. My printer is the Photosmart 4280, though. If it matters, I have been able to print black before and I've been using the same computer/operating system for as long as I have had the printer. The ink level is fine.
    My color printing is immaculate, but over the past hour I've spent messing with this, anything I try to in black is some varying combo of the following problems: too light, not fully printed out, really blurry.  Unfortunately, I need to print 29 pages I can only pull up in google docs or adobe. Neither will let me cut and paste into a Word document and I'm not aware of any way to change the color of the text in either of those programs.
    All I need is a hard copy of this handout that is legible. I don't care if it's purple and it doesn't have to be pretty. I would be perfectly happy if someone could even just tell me some way to fool the printer into printing in color when I can't change the color of the text in the actual document.
    Please help me if you can. I am a very stressed out law student. Also very tired, very broke, and very stranded-in-my-apartment-until-tomorrow. Thank you!

    Two very cheeky expressions, I've found in HP's suggestions: "HP cannot guarantee the quality of non HP cartridges", and " If TWO new cartridges were installed, perform the steps on both".
    In fact HP guarantees, HP cartridge will stop working prematurely. And there is no way I will buy two new cartridges, costing much more, than new printer, while old one is almost full!
    In the meantime I've hacked this printer, as I remembered "Light bulb conspiracy " film. I've used two old ones only, and I guarantee I will never buy new one, especially original HP. It already happened once to me, that my black XL stopped working, after printing less pages, than small one included within new printer. I've just pumped twice rest of ink into old small one, and it worked. Now my colour cartridge is hacked , and works OK, so I have not only modest black option. My colour cartridge is from 2011, and that was maybe real, artificial problem , pre-programmed by scoundrels? Why the hell to destroy this planet such way? If manufacturers must to cover costs, why not to sell printers for some 3-4 times more, instead of wasting materials? Answer is one - madness of greed. We are society of slaves, thinking, work is target of life.
    If there was real democracy on the planet, we, the people would be able to stop pumping money into Global Warming scam, and ban producing goods, which are intentionally made to be broken quickly. And companies like that, not CO2, are dangerous to our planet.
    Thanks for suggestions. Already found better, suggested by kind of people, I hope will save our future.    

  • Photosmart 8750 Problems

    I've had my photosmart 8750 printer for a number of years now and unitl recently it hasn't let me down. Since switching to windows vista I've been experiencing some photo printing problems when I try to print 6x4 or 5x7 inch pics. The left margin is wider than the top or right and the bottom margin is huge. I've tried adjusting the paper size everywhere it tells me to. I've tried everything and I'm still perplexed. Can anyone help?

    I don't have your model printer, but...
    All the network-ready HP inkjet printers I know of require you to:
    click Add in Print & Fax prefs,
    Click on More Printers,
    select HP IP
    then select model driver.
    Does that help?

  • HP Photosmart C6200 problems printing 6 x 8 " envelopes

    My HP Photosmart C6200 All-in-one printer fails to print to an envelope with custom size of 6" x 8".  This is from a Win 2010 Word mail merge document and I am running WIN 7.
    There are no updated drivers.  The Hp Utility did not find any problem.  The envelopes print but the font is not aligned consistently, nor accurately.  Env #1 might be OK, but env #2 will have a new layout and env #3 will have a newer layout and then I shut down the printer so I don't waste anymore precious Christmas card envelopes.
    Sure would like it if someone will be able to advise.  Thanks!

    Solved!  I changed the Word document to print to a letter that is 8 x 11.5.  Then I formatted the Word doc so it would display the merged addresses correctly when printed to a 6 x 8 envelope.  No problem that this is not identifying an Envelope as the output.  It prints on cheap paper which I can hold up against the envelope to confirm the layout is satisfactory.
    Hooray!  Merry Christmas!

  • Photosmart C4480 - Problems sharing between XP and Vista

    I have my Photosmart C4480 connected via USB to my desktop which is running Windows XP. I have a home network set up between this desktop and my laptop which is running Windows Vista 32-bit. File sharing works and the computers can succesfully ping each other so no problem there.
    I have the printer set to share in XP, but Vista does not see the printer on the network. I installed the printer drivers on both computers.
    I know this isn't where it goes, but perhaps someone will read it. I called tech support and spent 57 minutes on the phone and got nowhere. No less than 40 minutes of the 57 were spent in complete silence. The only step the tech support rep asked me to do was to download the newest drivers on the laptop, but then told me not to install them. After 57 minutes, he sent me an e-mail containing a link to the specs for the printer. He asked me to read to him what it said next to "Connectivity" which was of course USB 2.0. I had already tried to explain once to the gentleman the difference between a wireless printer and a printer being shared over a wireless network. Clearly he never got the picture. After I read the connectivity option of USB 2.0 to the guy, he remarked that the printer could not be used on any wireless network. So frustrating. Very, very dissappointed in HP tech support.Very, very unlikely that I will purchase another HP product.
    Someone please help me.
    This question was solved.
    View Solution.

    I'm going to go through this very detailed and try to assume that you have no idea what you are doing so that the directions are clear and easy for anyone to understand.
    1. You need to first install the printer on the computer that it will be connected to via USB (the Windows XP computer in my example). Follow the exact instructions provided with the printer for best results. The directions are easy and clear and the steps need to be completed in the order they advise for proper installation.
    2. After you have the printer installed and working correctly on the computer the printer is directly connected to via USB, use the installation CD to install all the drivers on the computer that you want to access the printer via your home network (the Windows Vista computer in my example). When you put the provided installation CD in this computer click on Install or Setup or whatever similar option you are given on the menu. When you get near the end of the installation process, the setup prompts you to either connect the printer to the computer or to proceed and finish installation without connecting. You want to finish installation without connecting the printer.
    3. Now that you have all of the appropriate drivers installed on both computers you want to set up your network. On the computer that has the printer directly connected (the Windows XP computer in my case), you want to run the Network Setup Wizard in order to set up printer sharing. In Windows XP, you want to click Start >> My Network Places. This will open up the My Network Places window. In this window on the left side you should see some options under the heading "Network Tasks". Click on "Set up a home or small office network". This will open the Network Setup Wizard. You will notice that one of the bulleted items listed for what you can do with a network is "Share a printer". Follow and complete all of the steps of the Network Setup Wizard. Once you have completed this, your network should be set up and ready to go.
    4. Now you want to turn on sharing for the Photosmart C4480. Once again on the computer that has the printer directly connected via USB (again, Windows XP computer in my example), you want to click Start >> Control Panel >>  Printers and Faxes. In this menu you should see your newly installed Photosmart C4480 printer. Right-click on this printer and select "Properties". This will open up the HP Photosmart C4400 series Properties window. You will notice that the window has several tabs at the top. Click on the "Sharing" tab. Select "Share this printer" and give the printer a name in the "Share name:" text box. Don't make the name complicated. I used "HP-C4480" for mine. Click "OK" to close the window and save the changes.
    5. You need to find out what the IP address of the computer with the printer directly connected via USB is so that we can make sure your network is set up properly and that the other computer (running Windows Vista in my example) is able to properly communicate with the Windows XP computer. On the Windows XP computer that is connected to the printer, click Start >> All Programs >> Accessories >> Command Prompt. This will open up the Command Prompt window. Type "ipconfig" and press enter. This will show you your IP Address, Subnet Mask, and Default Gateway. Write down your IP address. It will be a series of four number separated by three periods (for example 192.178.1.2). You can close the command prompt window now.
    6. Now you need to find out what this computer's name is on the network. Click the Start button and then right-click on "My Computer" and select properties. This will open the "System Properties" window. You will notice that there are several tabs at the top of this window. Select the "Computer Name" tab. The name of this tab can vary from computer to computer, but there will be a tab named "Computer Name" or "Network Name" or something similar. Select that tab. On this tab you will see "Full computer name:" and then to the right of that will be your computer's name on the network (DESKTOP for example). Write this down. Click "OK" to close this window.
    7. Now you are done on the computer that has the printer directly connected via USB. Get on your other computer (the Windows Vista computer in my example). In Windows Vista click Start >> Accessories >> Command Prompt. This will open up the Command Prompt window. Type "ping IPaddress" and press enter. Put your IP address (for example 192.178.1.2) where I typed "IPaddress". This tests the communication between the two computers and will display the results after the test is done. Hopefully it will say something like 4 packets sent, 4 packets received, 0% lost. If packets were sent but not received then you have a network problem that must be sorted out before you printer is going to work.
    8. Assuming that the ping was successful, you are almost done. Close the Command Prompt window. Still on the Windows Vista computer (the computer not directly connected to the printer via USB), click Start >> Network. This will open up the "Network" window. Now your computer will search and display everything found on your network. This may take a minute or two so be patient if nothing shows up immediately. Eventually the other computer's name should be displayed (DESKTOP for example). Double click the icon above your other computer's name. This should now display a list of everything on the other computer that is shared over the network. Common things to see here are printers and a "SharedDocs" folder. You should see the HP Photosmart C4480 listed here. It will be listed under whatever name you gave to the printer in step 4 above. Right-click on the icon for the printer and select "Connect".
    9. This will open up the "Windows Printer Installation" window and will say "Connecting to PRINTERNAME on COMPUTERNAME". I cannot recall exactly what happens the first time you do this, but it may prompt you for some installation and such. If so, just follow whatever steps it gives you and it should successfully connect to the printer.
    10. At this point you are ready to go. You should now be able to open up Microsoft Word or any other program and print to the HP Photosmart C4480 printer from the Windows Vista computer over your network. The Photosmart C4480 will most likely not already be set as your default printer so you will have to select it from the menu on the Print window in the "Printer Name" dropdown menu. A window may open up saying that the computer is connecting to the printer when you do this. After this when you click on Print, your document should be sent over the network to the Photosmart C4480.
    11. If you want to set your Photosmart C4480 as your default printer on the computer it is not directly connected to (the Windows Vista computer in my example), click on Start >> Control Panel. This will open up the Control Panel Window. Under the "Hardware and Sound" heading, click on "Printer".  This will open the Printers window. You should see the "HP Photosmart 4400 series on COMPUTERNAME" icon in this window. Right-click on the icon and select "Set as Default Printer". After you do this you should see a green and white checkmark near the icon for the printer. The Photosmart C4480 is now set as the default printer on the computer and whenever you print from any application it will automatically have the Photosmart C4480 printer selected.
    Hope this all made sense and solves your problems. Please post back and let me know if you get it working or if you have any other questions. I'll be more than happy to try and help!

  • Photosmart 8250 problem

    hi my printer name 8250 photosmart this model display the bug ink system failure 0xc18a020a please help me ı m language turkish sorry

    Hi there,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Photosmart 6520 problems with Eprint

    Hi,
    I just purchased a HP Photosmart 6520 and I've got problems using eprint.
    When using eprint on the local network with my different smartphone everythings thine.
    When trying to use the printer outside of my network, the printer is unreachable (eprint center shows the printer disconnected)
    Are they special port forwarding necessary to use this printer?
    Thanks in advance,
    Dav

    Hey DaBen, 
    I have some troubleshooting information you can use, this should be helpful try this link 
    Troubleshooting ePrint
     AlwaysNeon posed Basic Troubleshooting for ePrint and AirPrint
    This is some great information. 
    If you would like further assistance let me know, I'm happy to help 
    Sunshyn2005
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Windows 7 and photosmart d110a problems

    I had to upgrade from Windows XP to Windows 7. I tried to reinstall the soft ware for my HP Photosmart D110a and it won't finish the install either with the disc or online. I see the wizard and the driver software in my downloads, but The install will not finish, it just stops. The old software installtion has been removed before I tried this. Any help out there???

    Hello, 
    Please uninstall the existing printing software.
    Restart the PC.
    Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • 375 Photosmart Printer problem

    Is anyone here able to use their 375 Photosmart printer with Imac Intel 10.4.8?
    I'm going crazy. I've been going back and forth with HP for months with no results.
    The printer is seen in Profiler but I can't add it to the printer list.
    I've done everything there is to do.
    Thanks.
    Peter

    Hi,
    Try powering down the printer with the off button. 
    If this doesn't work, unplug the printer for 30 seconds before plugging it in again.
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • C6150 Photosmart Print problem with photo files only

    Operating system : Microsoft Windows Vista Ultimate 32 
    Connected to your PC : Wireless Network
    Problem description : Attempting to print photos with Adobe Photoshop or MS Office Picture Manager fails. The job appears in the print queue, the size gets to 48 bytes but no further. Attempting to delete the job from the print queue also fails. The Status changes from Printing to Deleting but it fails to delete until the PC is restarted.
    I have experienced this problem occasionally over the past several months but lately it appears to be permanent. I believe the problem is with the Windows Vista software because all other files (e.g. MS Word, Adobe PDF, MS IE, emails, etc.) all print normally without any problem. Also, the fact that the job in the print queue acknowledges the Delete command but fails to execute it arouses suspicion.
    So, although this is probably not an HP problem, maybe someone reading this might have some knowledge of how I can resolve it and be able to print my photos once more. Any advice will be greatly appreciated.
    I would describe my skill level as Intermediate

    Dear 8lives
    Thank you for your suggestions. I ran the "sfc/scannow" ploy. When it finished it said the Windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS Log. It gave a path to the CBS log, but when I tried to follow it it came back "Access is denied". Ain't Window wonderful! It has been around all these years, made all that money, but still becomes corrupt no matter how much you spend on anti-virus software and maintenance routines, and then it denies access to what is corrupted, and cannot be uncorrupted without spending money to get the problem fixed. If computers were not so darned essential I wouldn't have one. Next one won't be a Windows PC!
    No, I haven't tried re-installing anything because I believe the only thing that might solve my problem is to reinstall Windows. As an Intermediate, that is too scary. I will carry on as best I can, finding fewer and fewer of the resources I paid for usable, until I give up and bite the bullet and see if life is any better if I purchase an iMac. Fingers crossed!
    Gerrry

  • Photosmart C5180 problems - HP wont reply!

    I have recently switched to Mac.  When i bought the printer, it did not come with Mac installation discs and so I've installed drivers from the HP website.
    I am unable to print at all because the printer changes some of the text colours (from black to red etc.), fails to print a complete page and spews out numerous blank pages without ever completing the first page let alone the remaining pages in the print job.  I've uninstaled and reinstalled three times, changed the cartridges and cleaned the nozzles etc but nothing works at all. 
    Can anyone solve this for me, please?

    Here is a link that I found that may assist you with this problem.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01410697&tmp_task=solveCategory&cc=us&dlc=en&lc...
    You can also hold down the (X) button and power cord at the same time and unplug the power cord.
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • 2610 photosmart color problems

    my printer starts out in black and switches to magenta as the page progresses,sometimes prints entire page in magenta. All cartridges are hp new,have cleaned contacts and wondered if there is nozzle cleaning,flow problems etc?

    The issue you describe could be due to a couple of issues, depending on what you are printing (what programs, what media type).  
    If you are using notepad to print plain text and the issue occurs then the problem would be your black cartridge.  If this occurs while printing graphics (web pages, photo's) and/or on photo paper the color cartridge would be at fault.
    In either case the likely issue is a very old cartridge (though new in the box) that may have been stored at elevated temperatures or otherwise subjected to environmental extremes.  If you still have the box check the "install by" or "warranty" date on the back of the package.  If the original packages are not available then check the date stamped on the cartridge as shown here.  If the cartridge is well past its warranty date then replace it with a fresh cartridge.  If the cartridge is in warranty then Contact HP for a replacement.  Note the cartridge warranty is separate from the printer warranty, the cartridges may still be under warranty even if the printer is not.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Maybe you are looking for