HP Photosmart Plus B209 - will not print photos - tray is not picking up the paper

The printer will not grab the photo paper when I attempt to print a picture.  It works just fine when printing other things, such as text from WORD or something from the internet.  Photo paper says "single sheet feed" on it, so I place one sheet in the tray.
Any ideas?  Am I doing something incorrectly?  Thanks

Hi hgr7,
I understand that you are having an issue with the photo tray picking up the paper. I will try my best to help you with this problem. In this document for The All-in-One Does Not Pick Up or Feed Paper From the Photo Tray there are several steps to resolve this issue.
I hope this helps, let me know.
Thank you,
I worked on behalf of HP.

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