HP Photosmart Plus B209a-m Black Ink won't print

My HP photosmart Plus 209a-m stopped printing black ink. I've had it for less than a year and it worked perfectly up until last night when all of a sudden it stopped printing black ink.. All other colors work fine. I've taken every action suggested by HP support site, I've cleaned the print heads, ran alignments, changed cartridges twice to new one (have never used anything but HP new cartridges) and still no black ink. So I searched for an answer outside the HP site and tried every suggestion I came across but still to no avail. I did find, however, that there are a lot of people with the same problem but I've yet to find one person that has solved it. Please somebody help me!
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Hi klfalk,
Did you follow this document ?
When you changed the black cartridge, did the issue persist?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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6520 black ink won't print

I have changed over to new Laptop and am runnign WIN 8.1. Installed 6520 Photosmart which was working perfectly on XP before change over. Updated with new drivers- installed-uninstalled and installed printer upgrade from HP website. The Black ink won't print. I have cleaned printhead...many times.... but the black still won't print. Have replaced cartridge- naturally use HP products. Still won't work..... do I need to replace printhead??
Running AVG virus.
Appreciate some further help.

Hi Folks,
@Perth-Aussi-
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
@Grun- Please use the same troubleshooting document as mentioned above. If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results, I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Photosmart Plus B209 - Photo Black Ink Question

Hi I just brought the Photosmart Plus and notice that there are 2 types of black for this printer and only one slot on the printhead for the black ink. I am still using the starter black that came with the printer. So my question is if I want to print a photo, do I just switch the regular black out with the photo black and switch it back when finished printing the photo? or Should I finish the starter black first then switch to photo black. TIA!!
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Here's the link that Bob meant to post.
Link
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Black Ink won't print & "Ink System Failure"

I have a 3 year old HP Photosmart Plus e-ALL-IN-ONE B210, Product # CN217A. I was doing a lot of printing yesterday, noticing that I was getting low on Black ink. Then I got a very light page and changed the black ink cartridge. I installed it and....nothing! I cleaned the print heads...nothing. Thinking I had a bad cartridge, I went to the store and exchanged it. Again, nothing. So following direction's on HP's website, I removed the print head and gently wiped it off. I placed it back, following directions, reinserted the ink cartridges and now I get the "Ink System Failure." I also cannot align the print cartridges, either. Any help would be greatly appreciated.

As it's 3yrs old, it's likely out of warranty (typically warranty is a year from purchase date). It might be worth soaking the printhead as described by @Bob_Headrick below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Please let us know if this works
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart Plus B209a-m cleans nozzels everytime it prints, even B&W pages.

Everytime I print the print nozzels go through the cleaning cycle and print out a cleaning page. How do I turn this off so it only cleans when I tell it to?

Oops - I missed the part about the cleaning page. Is it actaully an alignment page? If so then this page should stop when the alignment is successful. For the alignment to be successful both the black and color must print properly and you need to print the alignment page on clean white paper.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink won't print in my 410C all-in-one. cartridges, will print colors

My 410C printer said my color cartridges were low. I replaced with new ones (I use 564XL) & now my printer will not prink or copy anything written in black. I even replaced both black & photo black cartridges thinking that was the problem. I have cleand the print heads & printed test pages. printed color inks only.

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart c410 printer. If the steps there do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink won't print

I changed the cartridge, cleaned the print head, checked the the cartridge vents, went through all the steps in the trouble shooting section but nothing works the other colors are fine just not printing black. Help

Hi , I see that you are experiencing issues printing in black. I would be happy to help you.
Are you using Genuine HP Cartridges?
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.HP Deskjet 3520, HP Deskjet Ink Advantage 3520, 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series - Printing a Network Configuration Page. I believe this is the document that you have already tried. If not, try the steps to see if it will help.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage and Deskjet 3520 e-All-in-One Printer Series. Please try the steps in this document to see if it resolves this issue. In Solution three: Remove, inspect, and reinsert the cartridges, number 8 :, the printhead in this model is permanent you won't have a latch and Solution nine: Replace the printhead, the printhead isn't removable. Ink Cartridge Problem: 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays for HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

C309a black ink won't print - just put in a brand new cartridge

I have gone thru all instructions on how to make the ink print but nothing is working. It is printing but it is so faint you cannot read it. I went thru the set up and cleaned the print heads twice. I have reinstalled the print cartridge many times. I checked the vent and it looks OK. Still will not print. Next step in the instructions is to replace the printhead. Not sure if that is worth it?? It is no longer under warranty so do I just need to bite the bullet and get a new printer???

If the troubleshooting steps in the document here do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Excessive INK LEVEL LOW warnings; Excessive PRINTER OFF LINE warnings on HP Photosmart Plus B209a-m

HP Photosmart Plus B209a-m Excessive INK LEVEL LOW Warnings: False PRINTER OFFLINE Warnings
I have the HP Photosmart Plus B209a-m, Lenovo T43 running XP SP3.
I love the print quality and the way it looks. But...it's very noisy and the big problem is:
When any one of the 4 ink cartridges gets to around 25%, the ink low warning , comes on, sometimes more than once per minute! And then it opens the LARGE dialogue box right in the middle of the screen showing me ink levels (none below 25% by the way), and * soliciting me to buy ink from them on line or from a dealer or whatever. I close it and the three warning boxes (Ink level low-two boxes simultaneously and Printer Offline)....Then a couple minutes later all them are back. This makes the computer basically unusable.
*These frequent (every few minutes) PRINTER OFFLINE warnings occur even though it is on line. this is a wireless enabled printer. Despite the warning that it is offline, as soon as I issue a print command the printer responds (with the ink level warnings of course, while it's printing).
How can I disable (forever) the OFFLINE and INK LEVEL warnings?

On the touchscreen of the printer
touch setup
touch preferences
touch cartridge chip info
then touch OK
no more annoying pop-ups
Note
To re-enable the usage information function, restore the factory defaults.
Note
You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.

Photosmart Plus B209a not printing yellow

My Photosmart Plus B209a doesn't seem to be printing yellow. First thought was a blockage, but having changed the cartridge as it was low anyway, it's still not printing yellow. Any thoughts?
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Problem now solved, just needed to clean the printhead. I always thought the printhead was part of the cartridge, so by changing the cartridge I'd changed the printhead. Turns out that isn't the case!

Photosmart Plus B209a won't communicate with my computer

I have a Photosmart Plus B209a, and I run 4 different laptops with a wireless connection They run Windows Vista, and Windows 7, and I can not print either. The Wireless hub was recently changed, but prior to that I could not print. I get an error message when trying to reinstall the printer software from Windows that states that the USB device is not recognized AND SHOULD BE REPLACED .I bought a brand new USB cord for the printer from HP, and it still doesn't work. I was on the phone with HP for an hour and a half and they had control of my laptop and the issue is still not resolved, she said it must be my laptops problem and then transferred me to an online pay for help service that was a minimum charge of $65. All I know is I have had problems with this happening from the start, it seems every time there is a software upgrade, I have to reconnect to the printer, and now WINDOWS is not even recognizing the device...I will be interested in any answers you receive. Thanks.

AdamE_VZW wrote:
Hi there!!
You can download the drivers on the Samsung website. Go here and click "Software", under the Download Center. This will be the driver you need for Windows Vista.
Have a great day!
I sent you a PM

Photosmart Plus B209a-m Won't connect to iPhone Hotspot

This is my first time to post. Hopefully, someone can help me. My friend is using a Verizon iPhone as a hotspot. He can connect 5 devices to the iPhone hotspot. When I attempted to connect his Photosmart Plus B209a-m to the hotspot, the laptop loses the wireless connection to the hotspot. The printer installation wizard gets to the point where it finds the SSID and I enter the security phrase. When the install process reaches about 40%, the his laptop loses the wireless connection.
The only way to reconnect the laptop to the iPhone is to disable the printer wireless radio or turn the printer off.
The hotspot uses WPA-PSK security. I noticed that when the wizard found the hotspot it showed WPA security not WPA-PSK.
Is there an update for the printer so that it can connect using WPA-PSK? I could not find one. Or is there something else that I need to do to make the printer connect to the iPhone hotspot.
I worked with Verizon support then with Apple support but since we can connect 2 laptops and a Smartphone to the hotspot, they say it is a printer issue.
Thanks.

Are you sure the hotspot uses WPA and not WPA2 (with or without the suffixes of PSK or AES is all the same)?
The printer will probably not connect to WPA2. Is there a way to change the iPhone encryption?
Actually, is there a way to remove the encryption altogether for testing purposes?
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Problem printing scanned PDF document from iPad to HP Photosmart Plus B209a

Hi,
I'd like to report a problem printing a scanned PDF document from iPad via HP ePrint application to my HP Photosmart Plus B209a printer. The document was sent to the printer without any issue. However, the printer only prints out the
screenshot image in the center of the PDF page, and the image is enlarged and rotated to fit in an A4 paper. The rest of the document is simply ignored by the printer. The document with the problem can be downloaded in the link below:
Download PDF document with the problem
What could be wrong? Thank you in advance!

Thanks for the reply.
I received the document from my teacher, so I don't know what program she used to scan it.
I tried to print the document directly from my PC which works fine though, so I guess the document is OK.
My HP printer is an old model which doesn't support eprint or air print, so I used the eprint application on iOS to print the document. I tried both color and black/white which gave me the same result: only the center screenshot image is printed out, and the image is enlarged and rotated to fit an A4 paper, the rest of the document is just ignored.
What do you mean by saving it as a document?

How Do I Share a Photosmart Plus B209a Between Windows 7 and Windows 8 Computers?

I have a Photosmart Plus B209a I have been using with a pair of Windows 7 laptops. I use the HP Solution Center (blue icon) to interface with it.
I recently bought an HP Windows 8.1 laptop. The Solution Center doesn't work on it. The HP printer support site says I need to uninstall the Windows 7 Solution Center (blue icon) and replace it with the Windows 8 (gray icon) version.
Will this make my printer only work with the Windows 8.1 machine? I want to print and scan from all of my computers without having to uninstall/reinstall version 7/version 8.1 Support Centers.
This is a joint Windows 7 / Windows 8.1 question. I can't see a way to select two operating systems.
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View Solution.

Hi,
You don't need to reinstall any software on the existing machine(s). You only need to install software and drivers for NEW machine(s) or any old machine after upgrading from Windows 7 to Windows 8.1 for THAT machine.
Regards.
BH
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HP Photosmart Plus B209a is no longer printing through wireless connection. Appreciate any suggestions...

Hello. My HP Photosmart Plus B209a all in one printer stopped working through wireless connection yesterday. I have tried to delete the printer and reinstall using HP Setup Assistant, but when I attempt to configure the device for a wireless network, the HP Setup Assistant quits unexpectedly. I can succesfully set up the printer, but only for use with a USB cable. I noticed that there was an HP printer software update installed yesterday version 2.16.1. Could this have anything to do with it? I read something about airprint in the support discussions but I dont see the nearby printer option anywhere? I checked the list of compatible printers and mine is on there so I am not sure what I am missing here. I would hate to go out and buy a new printer. Any advice would be greatly appreciated. Thanks so much.

I have the same printer but my problem stems from installing a new router. I went through the exact same steps that you did and the HP Installer crashed on me 5 different times at the exact same spot. I called HP and got through to them and after 15 minutes he informed me that this particulart printer is no longer "supported" and software is not available. I told him that I downloaded the update that was available today. He was no help whatsoever. I also can print via USB but that is not at all what I want. The downside of this printer anyways is that it is not Airprint compatible. So, its either reinstall the old router or buy a new printer. This *****!

HP Photosmart Plus B209a-m Black Ink won't print

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