HP Photosmart Plus b209a prints lines through photos

The printer is a few weeks old, but it never printed out photos correctly. There are vertical lines through landscape photos, and horizontal lines through potrait photos (this happens when I'm connected both via USB and wireless). The strange thing is that it prints photos perfectly when I print a test photo from the installation program (both via USB and wireless).
I've been sent a replacement printer, but that didn't help. Now I've been in touch with HP support via mail over the last couple of weeks, but thats going nowhere - being asked the same (already answered) questions over and over again. I've been asked to try using the wrong paper size settings, various quality settings, upgrading drivers, etc. (was even asked to try using the wrong drivers, but that just crashed the printer).
I'm using a HP Compaq 8510p, running 64bit Windows 7. My wife uses an IBM thinkpad (32bit Windows 7), and she has the same problem. At this point I'm not really expecting much from HP support any more, so hopefully someone on this forum might be able to help me.

Are the lines regurlarly spaced? What is the spacing of the lines?  Is it different when printing in Best mode vs. Normal?  Are the lines dark, light or a color?
Print a diagnostic page as shown in solution six here.  Does the diagnostic page print the color bars properly?
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

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    First update to OS X 10.9.4.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Hi - Go ahead and try the steps in this document:
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    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

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    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02911238&cc=us&dlc=en&lc=en&os=4114&product=377​...= 
    I work for HP but my posts and replies are my own.
    Click the Kudos star as a way to say "thank you" for helpful posts.
    Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else .....

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  • Photosmart Plus B209a not printing yellow

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    View Solution.

    Problem now solved, just needed to clean the printhead. I always thought the printhead was part of the cartridge, so by changing the cartridge I'd changed the printhead. Turns out that isn't the case!

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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  • Changing language on photosmart plus B209a

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    **If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

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    Hello forum members,
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    View Solution.

    Hi,
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    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Lost the driver to my hp photosmart plus b209a when up grade for windows 7 was done installing

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    I worked on behalf of HP.

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