HP Photosmart Plus Driver Issue

My computer was recently wiped clean of everything on it. I am in the process of TRYING to re-install my printer. The software seems to load fine but the drivers do not. I have tried the online download and it goes part way through and then stops and everything disappears. My printer is still not recognized!

Hi harejc12, and welcome to the HP Forums!
I see you are running into installation issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for contacting the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Hp photosmart plus driver no longer working

Hi all I have a photosmart plus came with an hp computer bundle used to work. Now every time I go to try and make it work the following happens while installing the driver.
a the driver installatiion stops/never completes
b the driver installation can not see the wireless network or the printer when i plug in the usb cable, even though the computer sees the printer through the usb port and I can print through the usb port.
This is on 2 computers the same crap I have no idea what to do. I can not get the drivers to install and the only way I can print is by physically plugging the printer to a computer via usb and letting windows find it.
Please help this is a giant pain in the ass.
Fattyz

Sorry, I should have asked this earlier, what version of Windows are you using?
Since I don't want to waste too much more of your time with you waiting for me to reply, I will go ahead and give you two links of troubleshooting steps that I would recommend trying.
The Progress Bar on the Software Installation Stops or Stalls
'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer in Windows Du...
The first one addresses the issue of the software not completing. The second, even though the title might not seem like an issue that you are having, addresses the issue of the printer not being recognized by USB.
Try those and let me know if either of them work. If they don't, get back to me with your version of Windows and I will see if I can find anything else to help you resolve your issue.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Photosmart D7260 driver issues

I have this printer and only plug it into my laptop when i need to print, with usb cable.... yesterday it didnt' recogonize the printer at all after plugging it in, so i deleted all the printers in my printers folder.... i have window vista and have had it for a long time now.......i deleted and reinstalled it a few times no luck, and i plug it in today and looked at device manager, it comes up with question mark and says :
This device is not configured correctly. (Code 1)
There is no driver selected for the device information set or element.
To reinstall the drivers for this device, click Reinstall Driver.
I have tried to install the driver and have the cd and everything yet its not working period.... any ideas help suggestions?! i badly need some help.

If what you mean is that it wouldn't detect and install the driver automatically, you can manually download it at the link below. Sorry if you've already tried this.
Drivers

HP Photosmart Plus 209a-m install for Windows 8 not working, driver problem?

I am trying to install the driver/software for HP Photosmart Plus 209a-m on my Windows 8 laptop and keep getting "the Wizard has detected a problem with the driver software for the selected printer". Seems like a catch-22 because that's why i'm trying to install it. I have a brand new hard drive (as of today) with nothing else on it except Norton, which i just installed. I shouldn't have corrupted drivers yet. if it's missing, why can't HP get it installed? I've downloaded hppiw and trying to install that. after i get the "problem with the driver" message, i select the option to install the full suite + driver, and it attempts another download (why is it doing that when i already downloaded the software?), then fails with "Your download was cancelled. You can attempt the download again by clicking Retry". Anybody know how to get me out of this loop and get the software installed?

hi,
sometimes norton does block the installation or the drivers download...
i would suggest you to turn of norton and complete the installation and then turn it back on..
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Photosmart Plus B210 - Driver download -

just got new pc. Also gOT A CABLE FOR THE ABOVE "WIRELESS" PRINTER.
added the printer thru the add printer process.
Tryed to download the driver from the HP website, but continually get download failure - Failed to load C:\Program Files\HP\HP Photosmart Plus B210 series\bin\DIFxAPI.dll'.LoadLibrary error code 193
Also have received HP instalation failure msi 1603 document and tried the details from that process.
No success
I can print wirelessly from my iPhone to the printer

Hello jwellesp ,
Welcome to the HP Forums.
I see that you are having some installation issues.
Lets start off by removing the usb cable from the printer and the computer and leave it disconnected until further notice.
Download and run the HP Printer Install Wizard for Windows.
The wizard will give you connectivity options so please do not connect any cables until prompted to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I can't scan with my HP Photosmart Plus B210a, I get a "Failed to open a session on the device" message everytime I attempt to scan to the computer. I'm using the most current driver off the HP website for Mac OSX Lion 10.7

I can't scan to my computer with my HP Photosmart Plus B2010a, I get a "Failed to open a session on the device" message everytime. I'm using the most current driver for OS X Lion 10.7 off the HP website.

I get the same "Failed to open a session on the device" message with Apple Image Capture as I do with the HP Utility software.

Lost the driver to my hp photosmart plus b209a when up grade for windows 7 was done installing

Well a few days ago my computer did an automatic upload for windows 7...Now I have no driver for my HP Photosmart Plus B209a all-in-one printer...I lost the disk like a year ago...So I went on HP and downloaded the full driver and installed it..well I should say I tried to install it..I keep getting to the install point and it gets to the 6th step out of 8 and then fails it! I have tried to uninstall and reinstall it...I have tried the HP Dr..I have done everything it tells me to do with the same result! I am so very frustrated right now...Can someone please help me...

Hi kellywammes1,
I would like to help you with your installation problem. When you say it fails on step 6, does it give you an error message? What is the step 6 that it is failing on?
If you could please send me a screen shot of the failing point.
Let me know,
Thank you,
I worked on behalf of HP.

Photosmart plus b209a-m with osx 10.8.4 not recognize wireless

I had photosmart plus b209a printer with my macbook pro. It has wireless, but I have no idea how to set up it? I didn't install the cd, because I found out I just plug in the usb with my macbook pro will print it. Do I need to install cd first, but I lost it long time ago. Where I can get it or download it. I did search the driver for this printer in hp.com, but it didn't show any thing for me to download, can I set up wireless without install cd? Thanks.

Hi,
You need to install the driver to be able to setup the printer wireless by following the steps
Click the link below and follow the instruction.
you have not mentioned the mac os version to provide you more precise instruction
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02911238&cc=us&dlc=en&lc=en&os=4114&product=377...=
I work for HP but my posts and replies are my own.
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else .....

Photosmart Plus B209a won't communicate with my computer

I have a Photosmart Plus B209a, and I run 4 different laptops with a wireless connection They run Windows Vista, and Windows 7, and I can not print either. The Wireless hub was recently changed, but prior to that I could not print. I get an error message when trying to reinstall the printer software from Windows that states that the USB device is not recognized AND SHOULD BE REPLACED .I bought a brand new USB cord for the printer from HP, and it still doesn't work. I was on the phone with HP for an hour and a half and they had control of my laptop and the issue is still not resolved, she said it must be my laptops problem and then transferred me to an online pay for help service that was a minimum charge of $65. All I know is I have had problems with this happening from the start, it seems every time there is a software upgrade, I have to reconnect to the printer, and now WINDOWS is not even recognizing the device...I will be interested in any answers you receive. Thanks.

AdamE_VZW wrote:
Hi there!!
You can download the drivers on the Samsung website. Go here and click "Software", under the Download Center. This will be the driver you need for Windows Vista.
Have a great day!
I sent you a PM

Installing HP Solution Center for HP Photosmart Plus B209a in Windows 7

HP Photosmart Plus B209a
Having trouble reinstlling full software for this printer. PS_AIO_06_B209a-m_USW_Full_Win_WW_140_175-4
When I click on "Install" in a few seconds I get an error message that says, "the system sannot find the file specified" which is
"C:\Users\username\AppData\Local\temp\7zS2780\Setup\...\Setup\hpzpnp40.exe
I have the original CD as well as downloaded up to date copies of the software.

Hi,
Please try these steps
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_L4 (exe or Bat)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71739-4&cc=us&dlc=en&lc=en&...
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_L4 (exe or Bat)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Run the download to reinstall the printer
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

PhotoSmart Plus E B210A Printer Settings

I just bought the Photosmart Plus E (B210a) printer, and I think some settings are missing in the printer properties/preferences. Usually "Color Management" (advanced) seems to provide a wide variety of adjustments to the ink settings. All I get are monitor/display menus.
The printer is very nice, and It seems to be functioning normally, but I can't find any menus to adjust color saturation (for the individual inks), brightness, cool/warmth, sharpness, etc. There were also presets for draft, best, charts & graphs, and others to select for quick setting adjustments.
Does the B210 not offer any of these customizations? I've tried the driver on the CD and the driver from the website, and neither make a difference. My previous few Photosmart printers always had these options.
I was told to try setting the driver for the 9800 Deskjet, but that didn't help either.
Maybe I am trying to find a menu that doesn't exist, but documentation seems to hint at these settings...
Can anyone confirm that such menus exist? Anyone have an idea for a solution?
Thanks for your time.
Brian
Windows7 32-bit Ultimate, Printer is wirelessly networked

Wow, that was fast. Well, before I give you a "kudos", I should've mentioned I tried that driver. Several people referenced that, and so I used it as requested. Still, no luck.
I must admit, I didn't install the coupon option, or the bing bar, but I assume my color options don't depend upon those items being installed!
So...I've tried the driver that CD came with, the driver on HP's site, and two alternate drivers (9800 and 920c deskjets).
I'm really stumped, as I'd like to keep the printer, but nobody seems to know how to fix this issue...or if it is, indeed, an issue. Someone in Tokyo said those features don't exist for this printer (which I do not believe to be true).
I don't know if something is blocking the driver from connecting to these options, but it is very frustrating.
Brian

How to set photosmart plus printer to print automatic printables only in black

Hi im trying to see if there is a way to set my Photosmart plus printer to print my app printables only in black ink

I am going to assume here actually that this may not be a possible task. I know it seems it would conserve ink but even most all black-only pages are made of composite black which is derived by a combination of all the colors to give it a sharper image or it will appear dull.
Plus, the option for black only is found in the print driver when printing directly from a PC. The printer itself does not seem to have that option in the device menu/tools. Some models do have ink-saving options in their eco-mode settings, but (from memory anyway) I do not think this is one of those models.
If there truly is a setting for it, then it will be found in the printer's web page. Open a web-browser and type in the printer's IP address (available on the network configuration page "IPv4") and explore the settings in here. I have my doubts but it is always worth a try to at least point you in the right direction.
The manufacturer of the app usually sets the perimeters for these functions so if there was such an option you would find that on the app's page at the hpconnected/eprint website. A lot of apps provide a section for suggestions, maybe submit an idea and see if they offer a solution.
Good luck! Let me know what you come up with.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

I just got this HP Photosmart Plus and I am very frustrated with it as it is not printing well.

I just got this new HP Photosmart Plus and I cannot get to print out a photo from my computer. My computer is also HP. When it prints a photo it is pale and in black and white. Why?

Hi, within the driver, what options are you choosing for your print? Ensure you are choosing full colour and not grayscale.
Have the supplies/printhead been exposed to the air for an extended period since removing the packaging? You might want to open up your HP Printing software and utilise the toolbox to carryout some printhead cleaning and get some diagnostic prints - not only will this help if it is a print quality issue but it will also save wasting valuable photo media.
I am an HP employee.
Feel free to provide Kudos if I have helped you!

My Photosmart Plus B210a is not detected by my MAC after updating to Yosemite

Hi guys,
Since I updated to 10.10 Yosemite last week my MAC desktop no longer sees or communicates with my B210a. This applies to both printing and scanning. When I go under "Preferences" and "Printers and Scanners" my printer is not even listed as an option.
However, I can still airprint from my ipad and iphone.
I'm not sure what is going on, but it's like my desktop no longer "sees" my printer at all, even though it is on the same wifi network.
Any help and/or suggestions would be greatly appreciated.
Thanks!

Hi Rebel17,
At this point, I would like to see about cleaning things up and running a new install. If you have no other printers being used on this Mac, and if you have time, let's try the following....
Reset Printing System:
1. Open System Preferences
2. Open Printers & Scanners
3. On the left side where printers would be listed, right click and select "Reset printing system..."
4. Click the "Reset" button when asked to confirm
5. Enter your Password and click OK (if prompted)
6. When complete, (notifications may not pop up) you will simply see the blank "Printers & Scanners", simply close it
Remove HP/Hewlett-Packard Software
1. Go to "Finder"
2. Go to "Applications"
3. Locate and open the "Hewlett-Packard" folder
4. If you see an "HP Uninstaller" here, run the Uninstaller, if not, then skip to step 8
5. Click on "Continue"
6. Enter your Password and click OK (if prompted)
7. When complete, click "Quit"
8. Remove HP or Hewlett-Packard folder (if still listed after unintsall) drag folder to the trash (Finder: Applications/Hewlett-Packard
9. Empty Trash - Right click trash, click "Empty" - then confirm
Repair Disk Permissions
1. In Finder - Click on Applications
2. Open Utilities folder
3. Double-Click on Disk Utility
4. On the left side, click on the Hard Drive that has 10.10 Yosemite installed on to highlight it
5. Click on the "Repair Disk Permissions" near the lower midde of the window (the amount of time can vary to complete)
6. When Repair is finish, a message near bottom window "Permissions repair complete, now you can close Disk Utility
7. Restart the Mac, click on the Apple in the left top corner, click on "Restart"
Manually Install HP Printer Drivers v3.0
1. This link will take you directly to Apples download for HP Printer Drivers v3.0
2. Click on the "Download" button (remember where your download is if your downloads are not on the dock)
3. Open the "HPPrinterDrviers3.0.dmg"
4. Double-click the "HewlettPackardPrinterDrivers.pkg that opens
5. Click on the "Continue" button
6. After reading the license agreement, click on the "Continue" button
7. Click on the "Agree" button if you agree
8. Click on the Hard Drive that 10.10 Yosemite is installed on and click Continue
9. Click the "Install" button (this will install the HP Drivers to your Mac
10. Enter your Password and click the "Install Software" button (if prompted)
11. Click the "Close" button when "The installation was successful." message appears
Add Printer to Print Queue
1. Open System Preferences
2. Open Printers & Scanners
3. Click the "+" symbol
4. Click "Add Printer or Scanner..."
5. Click on "Photosmart Plus B210 series" (this is what has been missing, which fingers crossed is there now)
6. Click the dropdown for "Use:" and choose "HP Photosmart Plus B210 series"
7. Click on the "Add" button
Post results..... please.....
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Very slow wine game/nouveau driver issue

Hello everyone, I'm trying to play a game (Civ 4) using wine. However, it was extremely laggy, and since it runs well on Windows (I have dualboot) plus it's not a very recent game and my laptop is reasonnably well-equipped, I thought it should work well on arch as well. Here is the link in the wine db. I should also add that I'm a very novice wine user so that might well be the (a) source of problem(s). Apart from the lagging, according to the sensors, the CPU's temperature rose from ~50°C to ~100°C within about A MINUTE.
I checked cpupower to see that the cpu was allowed to run at max speed and tried optirun to use the NVIDIA graphics card rather than the Intel graphics card I have installed. I'm by no means sure that the drivers are installed or configured properly by the way...
Starting with optirun looked to work (the loading screen came up) but when the main window should've been loaded, the application terminated with the following output:
err:winediag:wined3d_dll_init The GLSL shader backend has been disabled. You get to keep all the pieces if it breaks.
libGL error: dlopen /usr/lib32/xorg/modules/dri/nouveau_dri.so failed (/usr/lib32/xorg/modules/dri/nouveau_dri.so: wrong ELF class: ELFCLASS64)
libGL error: unable to load driver: nouveau_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: nouveau
libGL error: dlopen /usr/lib32/xorg/modules/dri/i965_dri.so failed (/usr/lib32/xorg/modules/dri/i965_dri.so: cannot open shared object file: No such file or directory)
libGL error: unable to load driver: i965_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: i965
[VGL] ERROR: glXCreateContextAttribsARB symbol not loaded
terminate called without an active exception
Before today I only used optirun for VLC (though I don't really see a difference) and to check whether it would run with glxgears. Neither case had any problems. I tried softlinking nouveau_dri.so from the "/usr/lib/..." to the "/usr/lib32/..." directory as well as copying it but neither helped.
Some info:
Graphic cards:
01:00.0 3D controller: NVIDIA Corporation GF117M [GeForce 610M/710M/820M / GT 620M/625M/630M/720M] (rev ff)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
Packages:
local/xf86-video-intel 2.99.916-2 (xorg-drivers xorg)
X.org Intel i810/i830/i915/945G/G965+ video drivers
local/xf86-video-nouveau 1.0.11-1 (xorg-drivers xorg)
Open Source 2D acceleration driver for nVidia cards
local/nouveau-dri 10.2.8-1
Mesa drivers for Nouveau
local/bumblebee 3.2.1-3
NVIDIA Optimus support for Linux through VirtualGL
Some advice how to fix the driver issue or about what else might be causing the problems is greatly appreciated!

Besides agreeing with the notion above, you lack lib32-nouveau-dri and thus are unable to use acceleration with 32bit programs which is the undelying issue here.

HP Photosmart Plus Driver Issue

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