Hp photosmart plus printer will not copy or print in black ink

HP Photo Smart Plus will not print black. I can get other colors to print. I have used print Doctor to diagnose and
could not find a problem. I did get printer to print black and all colors on test page. When printing I do not get a error message other than a red x. I have also tried a different ink cartidge with no results.

Hi Dee54321,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart Plus B210a.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Check out the link below and pick what best describes your issue.
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Hi @Ryegal,
Welcome to the HP Forums!
I see that your HP Photosmart b210 will not print in black. I am happy to help you with this print quality issue!
Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus e-All-in....
If the guide does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp photosmart plus printer will not copy or print in black ink

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